ProfessorDeath

I really can't think of anything as lazy or more entitled than expecting someone to do for you what you could have done in under 10 minutes and a few phone calls or a simple post here on your own "priceless" time.

Surely you realize those "Chevy Cust Svc" posters aren't actually Chevy customer service reps employed by GM. Nor should you be under the impression that your meaningless issue takes precedence over the other hundreds of messages they get DAILY.

Is it obvious I'm in the customer service/hospitality industry? The adage that the customer is "always right" went out the window years ago. Most people these days get crappy service because they are simply crappy customers. Nearly 100% of the time, the customer is, in fact, wrong.

What are you waiting for? Find yourself a dealership with a Corvette specialist.

2006c6keller

In the "old days", giving my age away, the starter selenoid was one of the first things after a poor battery terminal connection for the cause of DBS, this is assuming that the battery tested good.

VET4LES

If you had followed my post on this subject you would know my C6 has been at the dealer many times for this issue. I have paid them to replace the pre-tensioner which turned out to not be the problem. I know exactly what the issue is. It's the connectors under the seats. They are defective and need to be redesigned. This is a common C6 problem and one of these days GM will wake up and give us new connectors. Many of us fix it with temporary zip ties. Thanks for showing interest in our problem. Lucky you if you've never had it.

Hameister

You are obviously in the wrong business. Your angry, insulting post is fraught with totally unsubstantiated accusations.

Apparently your daily experiences in the "customer service/hospitality industry", has left you very jaded.

Your opening diatribe regarding my "lazy and entitled" approach, rather than doing this myself, leads me to believe, that this is also the way you handle your own customers. Assuming that they are wrong, stupid, or foolish, before you have any of the facts. You are one sad excuse for a customer service rep. of any kind.

In fact, I made several phone calls to this dealership, but was unable to get a specific answer over the phone. I went to the dealership, and first spoke with my sales rep. who said,..."oh yeah, I'm sure the mechanics are all trained to work on Corvettes....they'd have to be right?"

He obviously didn't know, so I spoke to one of the service writers. I asked if they had any factory trained Corvette specialists, and was told...."don't worry sir, any of our mechanics can work on your car."

Still no specific answer to my question. I went to see the Service Manager for the dealership, but was told he was not available, so I left a message for him to call me. Three days later, when I still had received no phone call, a Customer Care rep. offered to call the dealership and see if she could find out anything more. That's when I got the response that I posted earlier from the Customer Care Rep. that the people at the dealership were "very nice".

I didn't think it was necessary to post all this information before, because I never thought anyone would be arrogant enough to make such inflammatory comments without knowing any of the back ground facts. Guess I was wrong.

This is the one and only response I will post here. If you have anything further to say to me, send a PM.

wayback

Chevy Cust Svc

Hi Hameister,

I am sorry if my pm was confusing. I did say how nice the Service Adviser was, I often speak to people who are less than accommodating. I always want to let the customer know when someone is polite.

When I called the dealership I spoke to Will in lane 6. He said that they actually work on a lot of Corvettes. He stated that they had a few in the dealership now being serviced. When I asked if they have a specific tech he said they do not. Each of the techs there are specifically trained because of the amount of them that they service.

I hope this clarifies things a bit. If it does not please let me know. Again I am sorry that I was confusing in my pm.

I also do want to let everyone know that I am real! I work for GM in downtown Detroit. My job title is Customer Relationship Specialist, and I do try my best for each customer. Sometimes I mess up and I will always take responsibility. I am not technical so I cannot answer technical questions and help with a DIY, even though I love reading them on here! I have a Corvette and my family has multiple.

TLS_Addict

Why do you need a Corvette specialist? There isnt anything different about working on a Corvette, the systems with it, the engine....etc that is really any different from anything else GM pumps out.

choprfgr

Hi Chevy Cust Svc - if that is your real name

What does this mean?

Each of the techs there are specifically trained because of the amount of them that they service.

I translate this as -

None of the techs are certified Corvette techs. The dealership has
decided to not allocate funds for Corvette training due to the low
volume of corvettes serviced.

Specifically trained being taken to mean - trained in how to do
a brake job on generic cars or trained to service air conditioners.

Am I correct?

AORoads

I completely agree w. the above but pending this information: is there any "certificate" on the wall somewhere in the dealership that states "Joe Jones has passed all the requirements as of X date for Corvette Technician?" I kinda think there is, but barring that, any dealer, salesperson or service writer who DOESN'T KNOW the positive answer to the question of "is there a Corvette-trained technician on staff" is highly suspect. Not only that, so is the dealership for actually having said trained specialist.

Granted, not all issues are Corvette-only specific, but things like Vet4les', harmonic balancers, etc. may well be. And they need someone who knows the car (as well as its composite springs that can be ruined by chemicals).

So, who else besides a dealer or its people will have this info? I would hope that Chevrolet Customer Service does, can find it, can get the infor, and CAN get back to someone who asks the question in a timely manner. That, to me, is not too much to ask even if the person is in another country.

Hameister

I do very much appreciate your assistance, but unfortunately, I still do not have an answer to my question. Which is...."Does this dealership have any Certified Corvette Techs.?"

Sometimes referred to as "Corvette Specialists".

Please see the quote below, choprfgr is also confused, for the same reason that I feel left without an answer.

When you say they work on Corvettes, and they are all "specifically trained", I do not know what that means. All mechanics, in all dealerships, are trained, and it sounds like that's all they are telling you.

I suspect that the reason we are having such a hard time getting an answer is because this dealership probably has no Certified Corvette Techs. If that is true, I need to find another dealership that does!

Now is the time to glean this information, not when my car breaks down, and is in need for immediate repair.

Is he correct? That would answer my question as well.

Hameister

I'm glad I'm not the only one having a hard time understanding the answers I'm getting.

To answer your query regarding certificates on a wall etc., I didn't bother, because they are in numerous areas, around the service department, and I cannot be certain I'm seeing them all, nor can I be certain they are up to date.

That was one of the questions I was going to ask the service manager, but he's never called me back.

Remember, this is the same dealership that took my order for my '13 Grand Sport. When I saw on-line, at G.M.'s website that the car had been shipped, I expected to see it delivered to the dealer around Jan. 22nd.

When I checked this dealer's website on Jan.23rd, I saw my car, for sale. There was my new car, fully described, with photos, and my VIN number which I had gotten from Bowling Green about a week before.

Naturally I called my sales guy, and I was furious, that they had the car for sale on the internet, and no one had even called me to tell me it was in.

The salesman apologized, and said it was a mistake, and even if someone wanted to buy it they could not.

So yeah, I'm not taking my car there for any repairs unless I know they have a factory trained Corvette mechanic. Call me crazy!

Chevy Cust Svc

I am sorry that my wording was not as specific as it should have been. I even double checked myself and called the dealership again. There are Multiple Certified Corvette Technicians Available! It depends on what service you would like completed, to what tech you get.

I hope this clears it up! If there is anything else I can do please let me know.

Kelly J.
Chevrolet Customer Care

BSE1956

How long do these dealers think they can get away with that nonsense?
Sooner or later, it bites them back.......
My local dealer gave the "Corvette Specialist" my car to replace a bad sensor. Simple fix once they got the part. Yes?
What does he do? Neglects to use the jacking pucks and puts a crack in the wrap around (rocker panel).
Then even with explicit instructions NOT to drive the car off the lot, I see him blasting up the street.
Never going back...

Hameister

Thank you! Yes, that does clear this up. At least I now know that they have Factory Certified Corvette Techs. I now feel better about using them.

Just read BSE1956 experience below. And, that was a Corvette Specialist. Sad!

Thanks for all the follow up Kelly, it is appreciated!


I feel your frustration, I really do.

Chevy Cust Svc

Hey BSE,

I am very sorry that happened! Did everything get fixed on your Corvette? Did you file a complaint against that tech? If you would like me to help just let me know!

Kelly J.
Chevrolet Customer Care

Hameister

Kelly, it is nice of you to jump in, and offer to help. I hope Mr. BSE takes you up on it. I don't know if the dealer made restitution for his damages, or not.

I'm sure he'll come back soon and let you know.

phileaglesfan

At least the OP got his money back. If the dealer really had experience around Corvettes (to where they had multiple Vettes in the garage) they would have probably looked at the starter first since there was a starting problem. Not only didn't they look at it once but twice charging tons of money for what was just a relay and tightening some wires. I'm glad they didn't go into the medical field.

Chevy Cust Svc

Thanks Hameister, I hope so! I do not like to read situations like that one. Really grinds my gears.

Kelly J.
Chevrolet Customer Care

Ratchet Thunderbolt

Just state your case, you're in the right.

Blue Bandit

Reposting for a forum member with the same problem.