headlight recall done at Van Chevrolet
03-28-2015, 02:41 PM
#22
Safety Car
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How do you expect the tech to know what radio stations you have preset? How does the tech know the perfect seat position for you? Or how you had your mirrors set? And the window reindexing - not part of the written procedure and the techs are not allowed to do something outside the procedure. I just think some of you are overly critical about some pretty minor things.
03-28-2015, 03:10 PM
#23
Le Mans Master
How do you expect the tech to know what radio stations you have preset? How does the tech know the perfect seat position for you? Or how you had your mirrors set? And the window reindexing - not part of the written procedure and the techs are not allowed to do something outside the procedure. I just think some of you are overly critical about some pretty minor things.
I don't much care what the "written procedure" says, as a customer, it's not my concern.
The dealer needs to take the position that the customer knows nothing about the repair, and nothing about the car.
When the battery is disconnected, the windows need to be re-indexed, period.
Therefore, when the car goes out, it's the dealers responsibility to see to it that the windows work the way they did when the car came in, period.
As far as the seats, radio etc. is concerned, all the dealer needs to do is tell the customer that the repairs necessitated disconnecting the battery, so the customer knows he/she has to re-program some things.
Just common courtesy. However, most dealers just don't care.
How many times, have you seen posts right here in these forums, with guys saying, "My dealer just replaced my battery, and now my windows don't work properly, how do I fix it?"
I just feel that since dealer's charge an exorbitant amount of money when they service your car, the least they can do is be consummate professionals.
03-28-2015, 03:41 PM
#24
Race Director
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How do you expect the tech to know what radio stations you have preset? How does the tech know the perfect seat position for you? Or how you had your mirrors set? And the window reindexing - not part of the written procedure and the techs are not allowed to do something outside the procedure. I just think some of you are overly critical about some pretty minor things.
However, on this particular safety recall, someone should be informing the driver that presets will disappear and offer help if necessary.These same problems will come up anytime a battery is replaced or disconnected at a dealer or anyplace else, so the owner needs to acquaint himself with the OM and the car and be prepared to handle things of this nature.
03-28-2015, 04:36 PM
#25
Melting Slicks
Seems to me that a professional job, which is certainly expected of a Chevrolet dealership, should include indexing the windows, etc.
The car should leave the dealership as clean as it came in, with customer feeling confident that a professional repair was made.
If the customer needs to re-program memory settings, he/she should be told that when the car is returned.
The average customer doesn't know if the battery was disconnected or not.
Unfortunately, far too many dealership repairs are substandard these days.
The car should leave the dealership as clean as it came in, with customer feeling confident that a professional repair was made.
If the customer needs to re-program memory settings, he/she should be told that when the car is returned.
The average customer doesn't know if the battery was disconnected or not.
Unfortunately, far too many dealership repairs are substandard these days.
Fortunately for us....Chevy makes and sells us these fantastic cars. Unfortunately for us....it is a high end car sold by a base level franchise, part of a corporate entity that almost went out of business. I try to make the best of what is available....I can't do any of the services that my GS might need so I make sure I am as positive as I can be with my local dealership.... I request one specific "gearhead" mechanic who I slipped a 20 at Christmas time and he always takes the best possible care of my Vette..... do I have to do that kind of thing at my Mercedes dealer? ...nope, but even their most exotic SL series two seaters don't "stir the blood" like the American Corvette!
03-28-2015, 05:17 PM
#26
Le Mans Master
Fortunately for us....Chevy makes and sells us these fantastic cars. Unfortunately for us....it is a high end car sold by a base level franchise, part of a corporate entity that almost went out of business. I try to make the best of what is available....I can't do any of the services that my GS might need so I make sure I am as positive as I can be with my local dealership.... I request one specific "gearhead" mechanic who I slipped a 20 at Christmas time and he always takes the best possible care of my Vette..... do I have to do that kind of thing at my Mercedes dealer? ...nope, but even their most exotic SL series two seaters don't "stir the blood" like the American Corvette!
04-02-2015, 01:54 PM
#28
Racer
Watson Chevrolet at the Auto Mall in Tucson, AZ knows how to do it 
No problems after recall fix on low beams.
Everything was perfectly reset; maybe they have a "method" and do not lose the presets........
No problems after recall fix on low beams.Everything was perfectly reset; maybe they have a "method" and do not lose the presets........
04-05-2015, 12:20 AM
#29
Burning Brakes
I don't so much mind they go by the book but it seems that book time is a little inflated. On top of that they rush the mechanics to get done quicker to make more profit.
One of the last times I was at a dealership they brought to my attention a brake light that was out. They told me they could change it for me for $35. I about fell out of my chair laughing.
The next day I get a satisfaction survey call. I told them how I changed the bulb in literally one minute for less than $5. She said they can only bill in quarter hour increments but would bring it to the service managers attention.
Now I'm all for someone making a profit but I don't want to feel gouged when I leave. There are some jobs I just don't want to do and will pay to have someone do it if it's reasonable. I just want a job done right and attention paid to what they are doing.
Forgetting little things like indexing the windows on a Corvette isn't a big deal per se but it makes one wonder what other little things they forgot to do.
One of the last times I was at a dealership they brought to my attention a brake light that was out. They told me they could change it for me for $35. I about fell out of my chair laughing.
The next day I get a satisfaction survey call. I told them how I changed the bulb in literally one minute for less than $5. She said they can only bill in quarter hour increments but would bring it to the service managers attention.
Now I'm all for someone making a profit but I don't want to feel gouged when I leave. There are some jobs I just don't want to do and will pay to have someone do it if it's reasonable. I just want a job done right and attention paid to what they are doing.
Forgetting little things like indexing the windows on a Corvette isn't a big deal per se but it makes one wonder what other little things they forgot to do.
Be a little more fair to the dealerships...
04-05-2015, 11:42 PM
#30
Melting Slicks
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To change a brake light didn't take you 1 minute...no way. First you had to get the bulb, then get the car setup for the repair, then get your tools needed to replace the bulb, test the repair...etc. A quote of 15 minutes is probably almost perfect.
Be a little more fair to the dealerships...
Be a little more fair to the dealerships...
04-06-2015, 09:49 AM
#31
Race Director
Seems to me that a professional job, which is certainly expected of a Chevrolet dealership, should include indexing the windows, etc.
The car should leave the dealership as clean as it came in, with customer feeling confident that a professional repair was made.
If the customer needs to re-program memory settings, he/she should be told that when the car is returned.
The average customer doesn't know if the battery was disconnected or not.
Unfortunately, far too many dealership repairs are substandard these days.
The car should leave the dealership as clean as it came in, with customer feeling confident that a professional repair was made.
If the customer needs to re-program memory settings, he/she should be told that when the car is returned.
The average customer doesn't know if the battery was disconnected or not.
Unfortunately, far too many dealership repairs are substandard these days.
Totally agree here. I experienced non resetting also, as well as the hood release cover laying on the floor.
While it is easy enough corrected the dealership isn't doting the I's and crossing the T's.
Just makes one wonder what else has been ignored.
04-06-2015, 06:25 PM
#33
PHOTOSHOP SPECIALIST
04-06-2015, 06:38 PM
#34
Drifting
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Question-- this version is for 2005-2007 models.. is there a later one that covers newer C6's?
Dick
04-06-2015, 07:41 PM
#36
Le Mans Master
How do you expect the tech to know what radio stations you have preset? How does the tech know the perfect seat position for you? Or how you had your mirrors set? And the window reindexing - not part of the written procedure and the techs are not allowed to do something outside the procedure. I just think some of you are overly critical about some pretty minor things.
My battery has been disconnected many times & i never lost my radio presets..
04-07-2015, 04:59 PM
#39
Le Mans Master
Well they did the job, however when I got home and turned off the engine, the right side mirror started clicking and trying to reset itself, I think.
Was all set to drive back to the dealer and yell at them when I decided to simply try to reset the memory settings of the seats, mirrors, etc.
It worked, no more clicking.
Have any of you experienced this? It had me mildly upset til I figured it out.
Oh, and yes, they didn't reindex windows which I did when I reset mirrors.
Was all set to drive back to the dealer and yell at them when I decided to simply try to reset the memory settings of the seats, mirrors, etc.
It worked, no more clicking.
Have any of you experienced this? It had me mildly upset til I figured it out.
Oh, and yes, they didn't reindex windows which I did when I reset mirrors.
I had mine done today also and had a weird thing happen. Aside from having to reindex my windows my right rear tire gave me a "0" lbs reading. No tire warning just zero lbs. It reset itself after 1/2 mile like it should. Just strange it never happened in the 9 years I have the car and it was only one tire
Clif
04-07-2015, 05:09 PM
#40
Race Director
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Had the recall done on my 2011 GS about 2 weeks ago at Roger Dean Chevrolet (Cape Coral, FL).
Obviously they had to disconnect the battery to do the work ... but when they were finished, they indexed the windows ... It's part of the job. It's called "Attention to Detail"
Easy Peasy ... Nothin to it ... Takes them all of 30 seconds!
Obviously they had to disconnect the battery to do the work ... but when they were finished, they indexed the windows ... It's part of the job. It's called "Attention to Detail"
Easy Peasy ... Nothin to it ... Takes them all of 30 seconds!