headlight recall done at Van Chevrolet
03-27-2015, 01:43 PM
#1
Racer
Thread Starter
headlight recall done at Van Chevrolet
Well they did the job, however when I got home and turned off the engine, the right side mirror started clicking and trying to reset itself, I think.
Was all set to drive back to the dealer and yell at them when I decided to simply try to reset the memory settings of the seats, mirrors, etc.
It worked, no more clicking.
Have any of you experienced this? It had me mildly upset til I figured it out.
Oh, and yes, they didn't reindex windows which I did when I reset mirrors.
Was all set to drive back to the dealer and yell at them when I decided to simply try to reset the memory settings of the seats, mirrors, etc.
It worked, no more clicking.
Have any of you experienced this? It had me mildly upset til I figured it out.
Oh, and yes, they didn't reindex windows which I did when I reset mirrors.
03-27-2015, 01:51 PM
#2
Le Mans Master
Well they did the job, however when I got home and turned off the engine, the right side mirror started clicking and trying to reset itself, I think.
Was all set to drive back to the dealer and yell at them when I decided to simply try to reset the memory settings of the seats, mirrors, etc.
It worked, no more clicking.
Have any of you experienced this? It had me mildly upset til I figured it out.
Oh, and yes, they didn't reindex windows which I did when I reset mirrors.
Was all set to drive back to the dealer and yell at them when I decided to simply try to reset the memory settings of the seats, mirrors, etc.
It worked, no more clicking.
Have any of you experienced this? It had me mildly upset til I figured it out.
Oh, and yes, they didn't reindex windows which I did when I reset mirrors.
03-27-2015, 02:33 PM
#4
Race Director
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03-27-2015, 04:06 PM
#5
Le Mans Master
The car should leave the dealership as clean as it came in, with customer feeling confident that a professional repair was made.
If the customer needs to re-program memory settings, he/she should be told that when the car is returned.
The average customer doesn't know if the battery was disconnected or not.
Unfortunately, far too many dealership repairs are substandard these days.
Last edited by Hameister; 03-27-2015 at 04:39 PM.
03-27-2015, 04:09 PM
#6
Drifting
Well they did the job, however when I got home and turned off the engine, the right side mirror started clicking and trying to reset itself, I think.
Was all set to drive back to the dealer and yell at them when I decided to simply try to reset the memory settings of the seats, mirrors, etc.
It worked, no more clicking.
Have any of you experienced this? It had me mildly upset til I figured it out.
Oh, and yes, they didn't reindex windows which I did when I reset mirrors.
Was all set to drive back to the dealer and yell at them when I decided to simply try to reset the memory settings of the seats, mirrors, etc.
It worked, no more clicking.
Have any of you experienced this? It had me mildly upset til I figured it out.
Oh, and yes, they didn't reindex windows which I did when I reset mirrors.
03-27-2015, 04:23 PM
#7
Melting Slicks
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Seems to me that a professional job, which is certainly expected of a Chevrolet dealership, should include indexing the windows, etc.
The car should leave the dealership as clean as it came in, with customer feeling confident that a professional repair was made.
If the customer needs to re-program memory settings, he/she should be told that when the car is returned.
The average customer doesn't know if the battery was disconnected or not.
Unfortunately, for too many dealership repairs are substandard these days.
The car should leave the dealership as clean as it came in, with customer feeling confident that a professional repair was made.
If the customer needs to re-program memory settings, he/she should be told that when the car is returned.
The average customer doesn't know if the battery was disconnected or not.
Unfortunately, for too many dealership repairs are substandard these days.
100%. Too often it feels like they are trying to get you in and out as quick as they can yet charge you a premium for substandard service.
03-27-2015, 04:50 PM
#8
Le Mans Master
The dealer says, $50.00 per hour.
I say, then why did you charge me $100 for labor when the repair according to my watch took a total of 25 minutes?
Their answer is always the same.
The Chilton labor time book is 2.0 hours for that job, so that's what we charge.
If we have excellent mechanics that are faster, that is to our advantage.
You can argue until your ears fall off, that the charge should be only $50 at the most for 25 minutes, and you'd be wasting your breath.
The dealers always think that method is fair.
Imo, it's total BS, and there should be a law against them doing that, but there is not.
And, it's one of the reasons they are always rushing through the job, to try and beat the labor time, to make more money.
03-27-2015, 06:41 PM
#9
Ya know, for many years when I have been charged for a repair that's say $100.00 for labor, I'll ask for their labor rate.
The dealer says, $50.00 per hour.
I say, then why did you charge me $100 for labor when the repair according to my watch took a total of 25 minutes?
Their answer is always the same.
The Chilton labor time book is 2.0 hours for that job, so that's what we charge.
If we have excellent mechanics that are faster, that is to our advantage.
You can argue until your ears fall off, that the charge should be only $50 at the most for 25 minutes, and you'd be wasting your breath.
The dealers always think that method is fair.
Imo, it's total BS, and there should be a law against them doing that, but there is not.
And, it's one of the reasons they are always rushing through the job, to try and beat the labor time, to make more money.
The dealer says, $50.00 per hour.
I say, then why did you charge me $100 for labor when the repair according to my watch took a total of 25 minutes?
Their answer is always the same.
The Chilton labor time book is 2.0 hours for that job, so that's what we charge.
If we have excellent mechanics that are faster, that is to our advantage.
You can argue until your ears fall off, that the charge should be only $50 at the most for 25 minutes, and you'd be wasting your breath.
The dealers always think that method is fair.
Imo, it's total BS, and there should be a law against them doing that, but there is not.
And, it's one of the reasons they are always rushing through the job, to try and beat the labor time, to make more money.
03-27-2015, 07:36 PM
#10
Burning Brakes
That is why my ZR1 will never see the service bays at Van's - I had a bad experience there a few years ago (and I bought a Z06 and previous owner of my ZR1 purchased it there) with their service manager and vowed I will never go there for any type of service/warranty work. The only Dealership I trust in the Phoenix Metro area is Thorobred Chevrolet as owner is a Corvette guy, service manager has Corvettes, etc.
Good luck with Van's!
Ron
Good luck with Van's!
Ron
03-27-2015, 07:51 PM
#11
There are many products that help professional mechanics, shade-tree mechanics & DIYers prevent the loss of presets. For example, http://www.ebay.com/bhp/memory-saver. SnapOn also makes one. Is it just laziness on the part of the pro mechanics? Company policy? They want to let you know your car was worked on? I'll have the headlight recall done in mid-April (along with diagnosing a factory CD player that skips or won't play) & will post results. 2013 LT3 LS3 Night Race Blue Metallic convertible, A6. With 6300 miles.
03-27-2015, 08:21 PM
#12
Racer
Member Since: Mar 2013
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I had to do the same. When the work is done it requires disconnecting the battery which erases any memory of preset settings. My vert needed the windows reindexed....if thats the worst thing that happens to me, Im a happy guy.
03-27-2015, 08:38 PM
#13
Le Mans Master
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St. Jude Donor '03
I bought my GS at Vans but I wouldn't take my kids bike there for service. I might add I'd never by another car from them either.
Too bad you don't check the Az Corvette Forum. One of the guys works at Coulter Cadillac. They've done a ton of these repairs. Any GM dealer can do it. 1/2 hr while I waited and no resets.
Too bad you don't check the Az Corvette Forum. One of the guys works at Coulter Cadillac. They've done a ton of these repairs. Any GM dealer can do it. 1/2 hr while I waited and no resets.
03-27-2015, 08:45 PM
#14
Melting Slicks
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Ya know, for many years when I have been charged for a repair that's say $100.00 for labor, I'll ask for their labor rate.
The dealer says, $50.00 per hour.
I say, then why did you charge me $100 for labor when the repair according to my watch took a total of 25 minutes?
Their answer is always the same.
The Chilton labor time book is 2.0 hours for that job, so that's what we charge.
If we have excellent mechanics that are faster, that is to our advantage.
You can argue until your ears fall off, that the charge should be only $50 at the most for 25 minutes, and you'd be wasting your breath.
The dealers always think that method is fair.
Imo, it's total BS, and there should be a law against them doing that, but there is not.
And, it's one of the reasons they are always rushing through the job, to try and beat the labor time, to make more money.
The dealer says, $50.00 per hour.
I say, then why did you charge me $100 for labor when the repair according to my watch took a total of 25 minutes?
Their answer is always the same.
The Chilton labor time book is 2.0 hours for that job, so that's what we charge.
If we have excellent mechanics that are faster, that is to our advantage.
You can argue until your ears fall off, that the charge should be only $50 at the most for 25 minutes, and you'd be wasting your breath.
The dealers always think that method is fair.
Imo, it's total BS, and there should be a law against them doing that, but there is not.
And, it's one of the reasons they are always rushing through the job, to try and beat the labor time, to make more money.
One of the last times I was at a dealership they brought to my attention a brake light that was out. They told me they could change it for me for $35. I about fell out of my chair laughing.
The next day I get a satisfaction survey call. I told them how I changed the bulb in literally one minute for less than $5. She said they can only bill in quarter hour increments but would bring it to the service managers attention.
Now I'm all for someone making a profit but I don't want to feel gouged when I leave. There are some jobs I just don't want to do and will pay to have someone do it if it's reasonable. I just want a job done right and attention paid to what they are doing.
Forgetting little things like indexing the windows on a Corvette isn't a big deal per se but it makes one wonder what other little things they forgot to do.
03-27-2015, 08:47 PM
#15
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Ya know, for many years when I have been charged for a repair that's say $100.00 for labor, I'll ask for their labor rate.
The dealer says, $50.00 per hour.
I say, then why did you charge me $100 for labor when the repair according to my watch took a total of 25 minutes?
Their answer is always the same.
The Chilton labor time book is 2.0 hours for that job, so that's what we charge.
If we have excellent mechanics that are faster, that is to our advantage.
You can argue until your ears fall off, that the charge should be only $50 at the most for 25 minutes, and you'd be wasting your breath.
The dealers always think that method is fair.
Imo, it's total BS, and there should be a law against them doing that, but there is not.
And, it's one of the reasons they are always rushing through the job, to try and beat the labor time, to make more money.
The dealer says, $50.00 per hour.
I say, then why did you charge me $100 for labor when the repair according to my watch took a total of 25 minutes?
Their answer is always the same.
The Chilton labor time book is 2.0 hours for that job, so that's what we charge.
If we have excellent mechanics that are faster, that is to our advantage.
You can argue until your ears fall off, that the charge should be only $50 at the most for 25 minutes, and you'd be wasting your breath.
The dealers always think that method is fair.
Imo, it's total BS, and there should be a law against them doing that, but there is not.
And, it's one of the reasons they are always rushing through the job, to try and beat the labor time, to make more money.
03-27-2015, 11:14 PM
#16
Melting Slicks
Seems to me that a professional job, which is certainly expected of a Chevrolet dealership, should include indexing the windows, etc.
The car should leave the dealership as clean as it came in, with customer feeling confident that a professional repair was made.
If the customer needs to re-program memory settings, he/she should be told that when the car is returned.
The average customer doesn't know if the battery was disconnected or not.
Unfortunately, far too many dealership repairs are substandard these days.
The car should leave the dealership as clean as it came in, with customer feeling confident that a professional repair was made.
If the customer needs to re-program memory settings, he/she should be told that when the car is returned.
The average customer doesn't know if the battery was disconnected or not.
Unfortunately, far too many dealership repairs are substandard these days.
You're being too kind.
03-28-2015, 07:55 AM
#17
Le Mans Master
That is why my ZR1 will never see the service bays at Van's - I had a bad experience there a few years ago (and I bought a Z06 and previous owner of my ZR1 purchased it there) with their service manager and vowed I will never go there for any type of service/warranty work. The only Dealership I trust in the Phoenix Metro area is Thorobred Chevrolet as owner is a Corvette guy, service manager has Corvettes, etc.
Good luck with Van's!
Ron
Good luck with Van's!
Ron
There are many products that help professional mechanics, shade-tree mechanics & DIYers prevent the loss of presets. For example, http://www.ebay.com/bhp/memory-saver. SnapOn also makes one. Is it just laziness on the part of the pro mechanics? Company policy? They want to let you know your car was worked on? I'll have the headlight recall done in mid-April (along with diagnosing a factory CD player that skips or won't play) & will post results. 2013 LT3 LS3 Night Race Blue Metallic convertible, A6. With 6300 miles.
I bought my GS at Vans but I wouldn't take my kids bike there for service. I might add I'd never by another car from them either.
Too bad you don't check the Az Corvette Forum. One of the guys works at Coulter Cadillac. They've done a ton of these repairs. Any GM dealer can do it. 1/2 hr while I waited and no resets.
Too bad you don't check the Az Corvette Forum. One of the guys works at Coulter Cadillac. They've done a ton of these repairs. Any GM dealer can do it. 1/2 hr while I waited and no resets.
I don't so much mind they go by the book but it seems that book time is a little inflated. On top of that they rush the mechanics to get done quicker to make more profit.
One of the last times I was at a dealership they brought to my attention a brake light that was out. They told me they could change it for me for $35. I about fell out of my chair laughing.
The next day I get a satisfaction survey call. I told them how I changed the bulb in literally one minute for less than $5. She said they can only bill in quarter hour increments but would bring it to the service managers attention.
Now I'm all for someone making a profit but I don't want to feel gouged when I leave. There are some jobs I just don't want to do and will pay to have someone do it if it's reasonable. I just want a job done right and attention paid to what they are doing.
Forgetting little things like indexing the windows on a Corvette isn't a big deal per se but it makes one wonder what other little things they forgot to do.
One of the last times I was at a dealership they brought to my attention a brake light that was out. They told me they could change it for me for $35. I about fell out of my chair laughing.
The next day I get a satisfaction survey call. I told them how I changed the bulb in literally one minute for less than $5. She said they can only bill in quarter hour increments but would bring it to the service managers attention.
Now I'm all for someone making a profit but I don't want to feel gouged when I leave. There are some jobs I just don't want to do and will pay to have someone do it if it's reasonable. I just want a job done right and attention paid to what they are doing.
Forgetting little things like indexing the windows on a Corvette isn't a big deal per se but it makes one wonder what other little things they forgot to do.
I made very similar comments about dealers on another thread, and was told that I was too negative, and my remarks were unfair, etc.
On this thread, there is agreement. I must of gotten up on a different side of the Web this morning.
03-28-2015, 10:59 AM
#18
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To that recall, they have disconnect battery cause the wire is laid into the fuse block.
When I got my car back also had re-index the windows and seats.
I guess we will have to live with it, cause the tech doesn't reset anything.
When I got my car back also had re-index the windows and seats.
I guess we will have to live with it, cause the tech doesn't reset anything.
03-28-2015, 11:10 AM
#19
Le Mans Master
Just hope they did it, and did it properly.
03-28-2015, 11:49 AM
#20
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