Dead Battery
07-26-2016, 11:07 PM
#1
Dead Battery
After all the negative posts about dealers, I thought I would post some good dealings with my dealer. After 2 yrs of no problems with my 2013 GS that I bought used, I experienced a problem with my top that I wanted the dealer to take a look at since I am nearing the end of my factory warranty.
I took it in and received it back the same day. Even though the car was clean, it had been vacuumed, the windows cleaned, and the top was fixed(so far). I took the car home, backed it in the garage, and it sat for a week.
Saturday morning I went out to awaken the beast. I got in, shut the door, the start button turned green, and I pushed it. Click, Click, Click, the dash went crazy, and my seat moved up, then everything went black.
Yep, I am locked in, but having read the owners manual I knew how to get out. From everything I had read on this forum I knew it was a battery problem.
Hooked up my charger, maintainer, and let it sit for a couple of hrs. It started right up and I drove it around for a while with no problems. I put the maintainer on it for the rest of the night, but the next day it was dead as a hammer.
I went to the dealer the next day and told them about the battery and not being able to start it. Since it was covered by warranty they said I had to bring the car in or have it towed, which they offered to do. I told them no way are you "pulling" my car out of my garage and trying to load it on a flat bed. I told the service manager, "let me save you some money and me a lot of time," give me a battery and I will change it. He said OK, bring me the battery, if it is bad we will replace it. Done.
The battery was bad, they replaced it, I reinstalled it, everything is works as it is supposed to.
My dealer is Lawrence Hall Chevrolet, Abilene, TX
I took it in and received it back the same day. Even though the car was clean, it had been vacuumed, the windows cleaned, and the top was fixed(so far). I took the car home, backed it in the garage, and it sat for a week.
Saturday morning I went out to awaken the beast. I got in, shut the door, the start button turned green, and I pushed it. Click, Click, Click, the dash went crazy, and my seat moved up, then everything went black.
Yep, I am locked in, but having read the owners manual I knew how to get out. From everything I had read on this forum I knew it was a battery problem.
Hooked up my charger, maintainer, and let it sit for a couple of hrs. It started right up and I drove it around for a while with no problems. I put the maintainer on it for the rest of the night, but the next day it was dead as a hammer.
I went to the dealer the next day and told them about the battery and not being able to start it. Since it was covered by warranty they said I had to bring the car in or have it towed, which they offered to do. I told them no way are you "pulling" my car out of my garage and trying to load it on a flat bed. I told the service manager, "let me save you some money and me a lot of time," give me a battery and I will change it. He said OK, bring me the battery, if it is bad we will replace it. Done.
The battery was bad, they replaced it, I reinstalled it, everything is works as it is supposed to.
My dealer is Lawrence Hall Chevrolet, Abilene, TX
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ruxvette (07-26-2016)
07-26-2016, 11:24 PM
#2
Melting Slicks
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After all the negative posts about dealers, I thought I would post some good dealings with my dealer. After 2 yrs of no problems with my 2013 GS that I bought used, I experienced a problem with my top that I wanted the dealer to take a look at since I am nearing the end of my factory warranty.
I took it in and received it back the same day. Even though the car was clean, it had been vacuumed, the windows cleaned, and the top was fixed(so far). I took the car home, backed it in the garage, and it sat for a week.
Saturday morning I went out to awaken the beast. I got in, shut the door, the start button turned green, and I pushed it. Click, Click, Click, the dash went crazy, and my seat moved up, then everything went black.
Yep, I am locked in, but having read the owners manual I knew how to get out. From everything I had read on this forum I knew it was a battery problem.
Hooked up my charger, maintainer, and let it sit for a couple of hrs. It started right up and I drove it around for a while with no problems. I put the maintainer on it for the rest of the night, but the next day it was dead as a hammer.
I went to the dealer the next day and told them about the battery and not being able to start it. Since it was covered by warranty they said I had to bring the car in or have it towed, which they offered to do. I told them no way are you "pulling" my car out of my garage and trying to load it on a flat bed. I told the service manager, "let me save you some money and me a lot of time," give me a battery and I will change it. He said OK, bring me the battery, if it is bad we will replace it. Done.
The battery was bad, they replaced it, I reinstalled it, everything is works as it is supposed to.
My dealer is Lawrence Hall Chevrolet, Abilene, TX
I took it in and received it back the same day. Even though the car was clean, it had been vacuumed, the windows cleaned, and the top was fixed(so far). I took the car home, backed it in the garage, and it sat for a week.
Saturday morning I went out to awaken the beast. I got in, shut the door, the start button turned green, and I pushed it. Click, Click, Click, the dash went crazy, and my seat moved up, then everything went black.
Yep, I am locked in, but having read the owners manual I knew how to get out. From everything I had read on this forum I knew it was a battery problem.
Hooked up my charger, maintainer, and let it sit for a couple of hrs. It started right up and I drove it around for a while with no problems. I put the maintainer on it for the rest of the night, but the next day it was dead as a hammer.
I went to the dealer the next day and told them about the battery and not being able to start it. Since it was covered by warranty they said I had to bring the car in or have it towed, which they offered to do. I told them no way are you "pulling" my car out of my garage and trying to load it on a flat bed. I told the service manager, "let me save you some money and me a lot of time," give me a battery and I will change it. He said OK, bring me the battery, if it is bad we will replace it. Done.
The battery was bad, they replaced it, I reinstalled it, everything is works as it is supposed to.
My dealer is Lawrence Hall Chevrolet, Abilene, TX
Seems a little common sense and communication between and by the two is sadly needed in some cases. Along with good intentions and a regard for fixing the problem rather than creating another one. JMO
.Your problem was a little less than some, but they were accommodating to your wishes on the tow and came to a simple compromise for both.
