schpenxel

That sucks

Well, hopefully all works properly this time

Has RPM had a chance to look at the transmission?

Tech

Not yet. I pinged them yesterday evening after they closed.

Detoxx03

I'd sell the whole unit now and get a Mantic.

I agree with Unreal. Been a whole lot easier for Monster to just make this right.

Tech

I considered it but who would want this clutch now? I know I don't.. but money doesn't grow on trees. I have my old RXT I could rebuild or just reuse as-is also.

0SNL/MonsterClutchCo

I know I said I wasn't going to respond in here again, but, I feel compelled to do so.

I've sat here for the last 30 or so minutes pondering this scenario in my head... and my doing so has changed my thought processes a bit.

The decision I made in this was based out of what we found, and principle. The clutch was damaged during the installation of the unit, whether he wants to admit it or not. Whether everyone feels that I should have fixed his own error for free or not is irrelevant, the error isn't on us.

That said, it's clear that he'll never be happy with my clutch. He feels that he was screwed in this deal despite us shipping the unit back here for free and agreeing to replace pieces and parts at no cost to him. So, I've refunded the full amount for the purchase of the clutch 1 day shy of a month old, even though it's damaged/used and unsalable. I do this because I'd rather the clutch sit here then him be using it unhappily... it was never about the funds or the argument over all of this, it was - as I said before - about the principle of the situation.

Does this mean we don't take care of customers when issues come up? No, it means that if you make a mistake you should be accountable for that mistake - plain and simple.

I wish you luck in your future clutch endeavors Jason.

Tech

I appreciate the refund.

We won't agree on who did what, but it's of little consequence or value to me anymore.

0SNL/MonsterClutchCo

You're welcome.

At the end of the day I want you to be happy, and from the way things went that wasn't going to be the case regardless.

As I said, good luck in your future clutch endeavors, I hope the next one is a heck of a lot smoother.

Blackonblacksls

Wonder why the same people always have issues regardless of parts used???

Blackonblacksls

and cut me a deal on that triple with the new disk!

Unreal

Awesome from Monster. Sucks it didn't work out for OP, but it does show their commitment to customer service. Good for them.

Tech

Read the rest of the post. I didn't install my RXT nor one of my RPS clutches. Different parts, different cars, different installers.

Tech

RPM tore down the transmission and found damage to 2nd gear, 1/2 synchro assembly, and reverse synchro assembly. Shane said that this damage is likely to have been a result of the dragging clutch.

He sent me some pictures also, but RPM is looking at two transmissions for me, and I'm not sure if the pictures are of _only_ this transmission or of both, otherwise I'd post them.

Tech

When it rains, it pours. RPM told me the Level 7 trans that SinisterC6 sold me did not have cryogenic tempering, which means its a Level 6 trans. SinisterC6 told me "tough $&!)" after avoiding my texts for about 2 weeks. Saga continues.

Detoxx03

The plot thickens

CaddyTech

Open a PayPal claim or credit card charge back since item wasn't as described. That sucks

Tech

Not that simple considering the dragging clutch likely damaged the trans. I couldn't return it in the same condition I recieved it and even if I returned it repaired, I'd lose more than the $350 cryo treatment would have costed.

schpenxel

So the question now, IMO, is... did he know or did he get told it was a level 7 too?

Tech

He had a quote from Vengeance in 2012 saying it was Level 7. It was not a paid invoice from what I could see, however.

But why does that matter to me? My transaction was not with Vengeance. Whether he intentionally misrepresented or not, it wasn't what I paid for. Just because he may have gotten shafted, does that mean its okay to do to me?

schpenxel

For you, it doesn't really matter, you didn't get what you paid for regardless

I'm more just curious who isn't telling the whole truth

SinisterC6

I did nothing wrong here.

I bought a new RPM level 7 in 2012.

I paid my invoice in full, the amount does not need to be shared

I sold you said transmission, even helped you with diagnosing your problem and warned you of what could happen if you continued to drive.

You continued to drive

I did not tell you "tough sh*t", I said you time would be better spent seeing where rpm started offering the cyrogenic tempering

Now you want me to pay? I am sorry but I don't see how that is fair nor do I agree to it.

I hope you get this figured out, I really do but jumping online making accusations is not the correct response