vintagegas

I know the story that these cars are 10 plus years old and are out of warranty. BUT...the vehicles affected by this fiasco are GM's bread and butter cars. Maybe if they lose some customers and people start buying other brands because of this problem they will wake up! When I make my Challenger purchase, I AM GOING TO SEND GM A REGISTERED LETTER LETTING THEM KNOW WHY I CHANGED BRANDS.

vintagegas

Yes! I expect them to back up their product. This problem is NOT because it is broken. It is a software update problem. I would suppose that once they figure out how to solve the problem, the update could be put on a disc. It would cost them the price of a disc to keep their loyal customers happy. Just take a look at how many people on this forum are complaining about this problem. AND THIS IS JUST THE CORVETTE OWNERS! What about the Cadillac, Chevy truck, Saab etc. folks? That's a lot of pissed off people who may not come back. I think it would make good business sense to spring for the cost of a disc (not counting the cost of some engineer to figure out the solution) to keep current and potential future customers happy.

Old Ben

I agree. In addition to the people complaining on the various forums there must be many times that that are not on a forum. They may be even more upset if they took their car to the dealer and paid ~$100 to find out there was no fix.

madmatt9471

Okay - I have posted earlier when this thread began: 2009 C6 Coupe, 4lt, NAV, Bose, SiriusXM, Onstar, Steering Wheel controls for the radio and phone, A6

My junk went out, both the NAV and the Clock and I also opened a ticket with GM - it is fully evident that this is something that probably is not going to get rectified just like Acura, Mercedes, and other GM vehicles (cost will be way too much for them to absorb) - I must mention that a while back my factory Bluetooth was also acting wonky and eventually stopped working and also my CD player was starting to act a bit suspect -

However today I got everything back - I replaced everything and upgraded the system

I eventually wanted to go this route anyway and I purchased from Crutchfield a Kenwood DNX575S, interface that allows all factory stuff to work, I got NAV, CD/DVD, phone (way better system for the phone), SiriusXM (switched over my lifetime sub. to the new unit) and I was able to install my Bazooka Tube (BTA8100) sub woofer, B/U camera and front camera - I mean jeeez it just keeps going, I kept the BOSE speakers and all I can say is that it sounds phenomenal, the settings in this system are out of this world -

I had Crutchfield do the splicing of the interface and harnesses and I did all the rest of the other junk - now I got the clock, GARMIN NAV maps and a whole lot better sound -

My only regret is that I only wish I would of done it sooner-

Thanks,Matt

camaro721

There is nothing you can do to get the clock to work again. GM is aware of the problem, and they are working on a fix. The problem #PIT562E . You can have your Service Manager print out Document ID 5355382 if you want to read about the problem.


LF 06/07/2019

vintagegas

I agree with you. There are those who have taken their cars to the dealer, paid a diagnostic fee and found out there was no fix currently available. THAT DOES NOT SAY TOO MUCH FOR THE DEALER. Chevy dealers know there is no fix. They all received the service bulletin from GM that states "tell your customers we are working on a fix". SOME of these dealers are only interested in getting your money, knowing full well there is nothing they can do to fix it. Fortunately for us who read the "Forum" we are aware of the problem and can save the diagnostic fee. What about other Corvette owners who are not Forum members? They are at the mercy of their dealership, their wallets are lighter for the "fee" and they STILL DON'T KNOW WHAT TIME IT IS!

jeffs64

For what its worth my aftermarket PIONEER Head unit lost the GPS clock at the rollover event. I had my battery disconnected while on vacation. I had it repaired by Pioneer under warranty. So I have GPS Nav a clock and all the other goodies the factory brick doesn’t have. My point is other GPS units have been affected as well.

madmatt9471

But the point is your GPS and CLOCK were repaired or fixed whereas GM and Mercedes and Acura etc. are not taking care of the issue or can't fix it -

I too now have an aftermarket set-up and am happy that I finally went with it -

Thanks,Matt

06Rawpower

I’ve owned my 06 Z51 for 3 years now and never disconnected the battery and the Nav clock disappeared last month, May 2019.

scummins06

My clock started working again back in April and was still working last week when took for a drive. 2010 Grand Sport Vert

jeffs64

I placed my factory Nav back in while my head unit was repaired. My factory Nav lost GPS time as well. My aftermarket Pioneer AVIC8201NEX is or was supposed to be GPS Rollover compliant ICD-200. I was told this is not a common problem by their tech support. But my unit was repaired with no parts just a software patch. It had a one year warranty so it was repaired at no charge. GM should do the same !!

robertfa

Hmmm, interesting. The number of victims of this could be growing exponentially.

I don't expect GM to offer a fix for this at no cost but I think, if I was running things, I would be offering a fix (like a firmware upgrade on a disk if possible) for a reasonable price - this would be very good PR.

Less than $100? I know, I'm dreaming.

RJRSW

All they would have to do is make a disc image file available for download and people could burn a disc themselves and pop it into the CD slot and it would be fixed. Would cost GM next to nothing.

ruxvette

I would think the info is proprietary and it would have to come from Nippon Denso. Perhaps that's where the blame lies.

RJRSW

They have already done it once for the nav units after the first 2005 cane out to fix a tuner problem and to add the mp3 capability, They just issued a cd that updated the firmware by just inserting the cd in the upper slot and the update installed auto manically.

jeffs64

Except when new you purchase the car from Chevrolet (GM) not ND so the fix would have to come thru Chevrolet (GM) and they would need to get it from "Denso"

vintagegas

Excellent Idea.

Maybe you should enlighten the geniuses at GM & Nippon Denso that this FIX could be accomplished for a minimal amount of money. I think your idea is the way to go.

tshirtmeister

WTH are dealers gonna do with Trade-Ins? Uhm well were sorry this Chevy POC's clock doesn't work so well have to lower you trade a few thousand dollars. All the while we will need a good stock of those $5.99 clocks at Pep Boys. They can keep the C8 crap they're peddling now!

tshirtmeister

What is Chevy gonna do with trades? Change out the radio? No directions in the HUD, No music info in the HUD. Uhm were sorry sir but your clock doesn't work. that will devalue your trade $3500! Thats what it will cost to replace your defective Nav. Head! Customers looking at Used 2010 Corvette with clock Velcroed to dash. Whats this? Salesman(2021): Chevy will have a fix soon, maybe. Can you put that in writing? Uhm let me ask the manager. Oops cant find him, take it or leave it. Can I interest you in our latest C8 mid engine junk that cant be tuned or modified? No WTH you don't like the fact we sell defective junk? Cheers!

vintagegas

Sounds like a scenario that will be happening in the very near future.

This might be a better scenario...Salesman, "I see you have the C6 Nav no clock problem that we totally screwed up. In reparation for your grief will increase your trade in by $2,000 towards the purchase of ANY CHEVY PRODUCT."

Fat chance of that dream happening.

Don't you just love a corporation that had to be bailed out by the gov't (WITH OUR TAXPAYER MONEY) that STILL can't get it right. TERRIBLE management if ever I saw it. To save face, like the Japanese mfgs. (Honda fixed the problem in a few days and a fellow forum member told how Panasonic fixed his Nav) GM Mgmt. should do the same. HELL, MAYBE THE NEW SUPRA IS A CAR TO RECONSIDER.

If you owned a company and treated your customers with such disdain, do you think you would keep them as customers? No matter how old the car is, the problem is not a broken NAV/CLOCK it is a damn software fix. Heh GM get off your *** and fix it or I want my bailout money back!