Paint runs on doors...the rest of the story (from pickup to re-delivery)
10-29-2013, 02:04 PM
#41
Burning Brakes
It's common to have a non disclosure for buy back for any car company.
10-29-2013, 02:25 PM
#42
Burning Brakes
I understand electrical issues and what not with a brand new car, but paint issues like the ones that have been blasted on here is not right. Gm has been painting Corvettes for how long now? Its a disgrace. I sat through all the GM sessions @ Carlise with the C7 people from GM and they said they take great pride in the C7 team and that every section of every Corvette is checked and checked again before it leaves the plant!
Good luck to you and you have much more patience then I would have after dropping that kind of money on a new Vette.
Good luck to you and you have much more patience then I would have after dropping that kind of money on a new Vette.
10-29-2013, 03:17 PM
#43
16 Vettes and counting…..
10-29-2013, 04:10 PM
#45
Le Mans Master
Michael
10-29-2013, 04:40 PM
#46
Safety Car
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This thread is a perfect example of no matter how well GM steps up to the plate, it's never good enough for some people. The OP seems fine with it. Mistakes happen and will always happen and in this case, it's being taken care of.
10-29-2013, 04:53 PM
#48
His car will come back PERFECT, guaranteed.
10-29-2013, 04:58 PM
#49
Pro
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I wonder how much difference the internet played in the response by GM. In pre-internet days all one could do is hope your dealer would go to bat for you. If you could not get satisfaction, you could write a letter, or battle your way through the lemon laws. Some repainting of body panels would be the best you could hope for. Today, with the power of the internet, and forums like this one, a single customer can get the attention of the top brass of a manufacturer. Of course the fact that there are a number of paint and other issues has GM paying close attention to the problems of it's new flagship car. I feel for the OP, he is a more patient man than I am.
10-29-2013, 05:18 PM
#51
Race Director
Let's all hope it was just a real bad day at BG.
10-29-2013, 06:48 PM
#52
Heel & Toe
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So far, the only non-negotiable that I have asked for on my part is that they not repaint any part of the car. This may actually require an entire re-skinning, so to speak, and I will be happy with this as long as the car returns in as good or better condition as one would expect when taking delivery of a brand new vehicle. In the end, they may decide to simply deliver a new car, but if they can correct the problems with mine, I will be quite pleased. 
I'm not actually sure about their processes. I do know that the car is going back to the plant at Bowling Green. If they strip the exterior of the car, I would think they would be able to run it through the body assembly line again, but then again, I do not know much about the manufacturing process. I do know that some of Bowling Green's top brass is involved in the process of my repairs and I would bet money that when my Corvette leaves the plant it will have been meticulously scrutinized.
Thanks!
I'm not actually sure about their processes. I do know that the car is going back to the plant at Bowling Green. If they strip the exterior of the car, I would think they would be able to run it through the body assembly line again, but then again, I do not know much about the manufacturing process. I do know that some of Bowling Green's top brass is involved in the process of my repairs and I would bet money that when my Corvette leaves the plant it will have been meticulously scrutinized.
Thanks!
I think their response has been tremendous!
My main concern with a repaint would be the potential evidence of a repaint, which would be a red flag to a potential buyer whenever I decide to sell it, or even the possibility of losing a potential buyer because of it. Another concern is the longevity of the paint if the car is resprayed. Will it hold up as long as an original painted car would? I do not know, but it is a concern, which would seem to be hard to test at this point. I don't expect GM to send me a new car, but I do think it's not out of the realm of possibilities. My local service manager thought they might do that initially and thinks they still may do that. A gentleman had an issue with the paint on his 2011 Corvette and instead of repainting the car, they actually replaced the exterior of the car. This would be the most satisfactory solution in my opinion.
But I can understand someone being upset about a situation like this. I just choose not to be livid...I don't need the stress in my life.
My main concern with a repaint would be the potential evidence of a repaint, which would be a red flag to a potential buyer whenever I decide to sell it, or even the possibility of losing a potential buyer because of it. Another concern is the longevity of the paint if the car is resprayed. Will it hold up as long as an original painted car would? I do not know, but it is a concern, which would seem to be hard to test at this point. I don't expect GM to send me a new car, but I do think it's not out of the realm of possibilities. My local service manager thought they might do that initially and thinks they still may do that. A gentleman had an issue with the paint on his 2011 Corvette and instead of repainting the car, they actually replaced the exterior of the car. This would be the most satisfactory solution in my opinion.
But I can understand someone being upset about a situation like this. I just choose not to be livid...I don't need the stress in my life. Typical process for rejects that don't have substrate issues is to rework the defect and repaint. Every manufacturer does this and you are allowed to repaint a part 2 more times (3 total).
When done correctly you can't tell the part is repainted. In fact it may even look better because repainted parts typically have better (less) orange peel.
The only sure fire way to know is to take a film build reading.
10-29-2013, 07:04 PM
#53
Burning Brakes
10-29-2013, 08:38 PM
#55
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I wonder how much difference the internet played in the response by GM. In pre-internet days all one could do is hope your dealer would go to bat for you. If you could not get satisfaction, you could write a letter, or battle your way through the lemon laws. Some repainting of body panels would be the best you could hope for. Today, with the power of the internet, and forums like this one, a single customer can get the attention of the top brass of a manufacturer. Of course the fact that there are a number of paint and other issues has GM paying close attention to the problems of it's new flagship car. I feel for the OP, he is a more patient man than I am.
Typical process for rejects that don't have substrate issues is to rework the defect and repaint. Every manufacturer does this and you are allowed to repaint a part 2 more times (3 total).
When done correctly you can't tell the part is repainted. In fact it may even look better because repainted parts typically have better (less) orange peel.
The only sure fire way to know is to take a film build reading.
When done correctly you can't tell the part is repainted. In fact it may even look better because repainted parts typically have better (less) orange peel.
The only sure fire way to know is to take a film build reading.
10-31-2013, 09:26 PM
#56
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I'm seriously missing my Corvette! Don't want them to rush it through, but I'll be glad when it's back!
10-31-2013, 10:06 PM
#57
Safety Car
After being around car dealers most of my life I've seen cars of various brands arrive with unacceptable paint, my own included . It usually gets corrected locally. My initial impression here was that GM really went above and beyond when they offered to take it back to the plant rather just paying for warranty paint work at a local body shop . I was surprised how many posts here are bashing GM even in spite of this generous and expensive offer . Upon re-reading these negative posts I noticed how many are from C6 owners . Is it possible that there is a subconscious desire to take a little wind out of the sails of this exciting new model that everybody seems so crazy about ?
To the OP, I applaud you for your patient and positive attitude. Your car will be back before you know it and better than ever.
To the OP, I applaud you for your patient and positive attitude. Your car will be back before you know it and better than ever.
10-31-2013, 10:16 PM
#58
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After being around car dealers most of my life I've seen cars of various brands arrive with unacceptable paint, my own included . It usually gets corrected locally. My initial impression here was that GM really went above and beyond when they offered to take it back to the plant rather just paying for warranty paint work at a local body shop . I was surprised how many posts here are bashing GM even in spite of this generous and expensive offer . Upon re-reading these negative posts I noticed how many are from C6 owners . Is it possible that there is a subconscious desire to take a little wind out of the sails of this exciting new model that everybody seems so crazy about ?
To the OP, I applaud you for your patient and positive attitude. Your car will be back before you know it and better than ever.
To the OP, I applaud you for your patient and positive attitude. Your car will be back before you know it and better than ever.
10-31-2013, 10:22 PM
#59
16 Vettes and counting…..
After being around car dealers most of my life I've seen cars of various brands arrive with unacceptable paint, my own included . It usually gets corrected locally. My initial impression here was that GM really went above and beyond when they offered to take it back to the plant rather just paying for warranty paint work at a local body shop . I was surprised how many posts here are bashing GM even in spite of this generous and expensive offer . Upon re-reading these negative posts I noticed how many are from C6 owners . Is it possible that there is a subconscious desire to take a little wind out of the sails of this exciting new model that everybody seems so crazy about ?
To the OP, I applaud you for your patient and positive attitude. Your car will be back before you know it and better than ever.
To the OP, I applaud you for your patient and positive attitude. Your car will be back before you know it and better than ever.
10-31-2013, 10:32 PM
#60
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2020 Corvette of the Year Finalist (appearance mods)
C7 of Year Winner (appearance mods) 2019
2017 C7 of Year Finalist
2015 C7 of the Year
St. Jude Donor '14-'15-'16-'17-'18-'19
I, for one, am not into mud-slinging. I work too hard to keep my Corvettes looking good and mud free.
