Chevrolet Customer Service order tracking thread

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11-08-2016, 11:57 AM

#19921

Chevy Cust Svc

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Quote:

Originally Posted by CU24

Julie C, thank you for your post. Yes, this is a Canada order. I will check further with GM Canada and dealer.
Just this morning the dealer let me know the VIN and rail car tracking number. Would you please let me know the easiest way for me to track the rail car? Rail firm site? CN? btw the rail car tracking number is ETTX......
Thank you & take care, Rob ( btw I sent this by PM too)

That’s great, Rob!

I was able to locate your private message and have responded with additional details. Please let me know if you do not receive it and if you have any further questions.

Julie C
Chevrolet Customer Care

11-08-2016, 12:24 PM

#19922

Chevy Cust Svc

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Quote:

Originally Posted by S'vette

Thank you I did get the PM and replied and will be taking my car in this Wed (10th) and was wondering if the dealership has already been contacted. Thanks again.

You’re welcome, S’vette.

I did reply to your most recent private message with additional details. Please take a look at your earliest convenience and, as always, let me know if you have any questions.

Julie C
Chevrolet Customer Care

11-08-2016, 12:36 PM

#19923

Chevy Cust Svc

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Member Since: Mar 2010

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Quote:

Originally Posted by Gregorygk

Quote:

Originally Posted by Chevy Cust Svc

Hi Greg,

I see that your order is in line for production and is still on track with a tentative TPW of 11/07. Keep checking in!

Julie C
Chevrolet Customer Care

Hi Julie:

This is TPW week for Order# TVGVPQ.
Any update?
Thanks.

Greg

Hi Greg,

Unfortunately, I do not have any new updates to provide on your order. I know the suspense may be building, so please check in with us again soon for another update!

Julie C
Chevrolet Customer Care

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Gregorygk (11-08-2016)

11-08-2016, 12:44 PM

#19924

Chevy Cust Svc

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Quote:

Originally Posted by Karson1

Julie,

If you could look at the status of TVBQSS when you have time.

Thanks in advance!!!!

Kar

We’re getting closer, Kar!

I see that your order is waiting to be produced. Touch base with us again within the week and we’ll take another look.

Julie C
Chevrolet Customer Care

11-08-2016, 01:03 PM

#19925

Karson1

Instructor

Member Since: Sep 2016

Location: New Carlisle Indiana

Posts: 110

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Received 43 Likes on 27 Posts

Quote:

Originally Posted by Chevy Cust Svc

We’re getting closer, Kar!

I see that your order is waiting to be produced. Touch base with us again within the week and we’ll take another look.

Julie C
Chevrolet Customer Care

Thanks!!!

11-08-2016, 05:35 PM

#19926

Gregorygk

8th Gear

Member Since: Oct 2016

Posts: 8

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Quote:

Originally Posted by Chevy Cust Svc

Hi Julie:

This is TPW week for Order# TVGVPQ.
Any update?
Thanks.

Greg

11-08-2016, 05:35 PM

#19927

Gregorygk

8th Gear

Member Since: Oct 2016

Posts: 8

Likes: 4

Received 0 Likes on 0 Posts

Hi Julie:

This is TPW week for Order# TVGVPQ.
Any update?
Thanks.

Greg

11-08-2016, 06:38 PM

#19928

Har-ray

Pro

Member Since: Oct 2016

Location: Florida

Posts: 656

Likes: 189

Received 243 Likes on 141 Posts

Tvvgh9

Julie - my dealer told me that the TPW shows 11/21 but that it was broadcast at status 3400. Could you verify or shed some light on this.
Thank you very much, as always!

11-09-2016, 09:56 AM

#19929

Chevy Cust Svc

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Quote:

Originally Posted by Karson1

Thanks!!!

You’re welcome, Kar!

Julie C
Chevrolet Customer Care

11-09-2016, 10:08 AM

#19930

Chevy Cust Svc

Race Director

Member Since: Mar 2010

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Quote:

Originally Posted by Gregorygk

Hi Julie:

This is TPW week for Order# TVGVPQ.
Any update?
Thanks.

Greg

Hi Greg,

Still no update to provide, unfortunately, but I’m sure we’re getting close! Follow up with us again soon.

Julie C
Chevrolet Customer Care

11-09-2016, 10:33 AM

#19931

Chevy Cust Svc

Race Director

Member Since: Mar 2010

Posts: 15,565

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Received 675 Likes on 504 Posts

Quote:

Originally Posted by Har-ray

Julie - my dealer told me that the TPW shows 11/21 but that it was broadcast at status 3400. Could you verify or shed some light on this.
Thank you very much, as always!

Hi Har-ray,

I am unable to provide a specific order code, unfortunately. I do see, however, that your order is currently waiting to be produced.

Feel free to check in with us again soon and we can review your order to ensure everything is on track!

Julie C
Chevrolet Customer Care

11-09-2016, 01:15 PM

#19932

Larry/car

Race Director

Member Since: May 2008

Location: Manheim Pennsylvania

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Julie, My order #TVTTFB also has a TPW of 11/21. Any news? - Larry

11-10-2016, 09:37 AM

#19933

Gregorygk

8th Gear

Member Since: Oct 2016

Posts: 8

Likes: 4

Received 0 Likes on 0 Posts

Hi Julie:

This is TPW week for Order# TVGVPQ.
Any update?
Thanks.

Greg

11-10-2016, 10:40 AM

#19934

Chevy Cust Svc

Race Director

Member Since: Mar 2010

Posts: 15,565

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Quote:

Originally Posted by Larry/car

Julie, My order #TVTTFB also has a TPW of 11/21. Any news? - Larry

Hey Larry,

Our systems are showing that your order is still on track with a tentative TPW of 11/21.

Keep checking in with us!

Julie C
Chevrolet Customer Care

11-10-2016, 11:11 AM

#19935

Larry/car

Race Director

Member Since: May 2008

Location: Manheim Pennsylvania

Posts: 10,742

Likes: 32

Received 621 Likes on 423 Posts

Quote:

Originally Posted by Chevy Cust Svc

Hey Larry,

Our systems are showing that your order is still on track with a tentative TPW of 11/21.

Keep checking in with us!

Julie C
Chevrolet Customer Care

Thanks Julie.

11-11-2016, 08:17 AM

#19936

Har-ray

Pro

Member Since: Oct 2016

Location: Florida

Posts: 656

Likes: 189

Received 243 Likes on 141 Posts

Status

Larry - Good morning. Just out of curiosity, do you have a current status code?

11-11-2016, 02:42 PM

#19937

Har-ray

Pro

Member Since: Oct 2016

Location: Florida

Posts: 656

Likes: 189

Received 243 Likes on 141 Posts

Status 3400

Yippey! GROOVY!!

Last edited by Har-ray; 11-11-2016 at 02:43 PM.

11-11-2016, 11:09 PM

#19938

carguy123

Advanced

Member Since: Sep 2016

Location: staten island

Posts: 69

Likes: 6

Received 12 Likes on 4 Posts

HI Julie my TPW was 11/7 are there any updates for TTJXDD thanks

Last edited by carguy123; 11-11-2016 at 11:10 PM. Reason: xx

11-12-2016, 05:40 PM

#19939

Larry/car

Race Director

Member Since: May 2008

Location: Manheim Pennsylvania

Posts: 10,742

Likes: 32

Received 621 Likes on 423 Posts

Quote:

Originally Posted by Har-ray

Larry - Good morning. Just out of curiosity, do you have a current status code?

Last info I received was 3300.

11-14-2016, 06:48 PM

#19940

KGoodwin

Instructor

Member Since: Feb 2000

Location: Houston TX

Posts: 192

Likes: 9

Received 4 Likes on 4 Posts

When you have time, I'd like to check on order TVWGV6. Thank you for your time and for providing this service.