C7 experience is going bad :(
11-13-2013, 04:15 PM
#1
Pro
Thread Starter
C7 experience is going bad :(
After a great Museum Delivery experience, GM is now causing me grief.
Last Monday, my C7 became disabled due to a malfunctioning driver's seat. Long story short, dealer removed the seat and can not get parts to repair the seat from GM.
Online chat says basically nothing.
Dealer says they can't even track the parts because GM is sending parts from the factory. The problem is, no one knows when any parts will arrive and at this point, I have no C7 for the past 9 days. It has been 8 days since they have asked for parts from GM.
I PM'd Chevy Customer Serv here on CF which has yielded no response.
Where are GMs priorities? So far things are not going well.
I WANT MY CAR BACK!
Last Monday, my C7 became disabled due to a malfunctioning driver's seat. Long story short, dealer removed the seat and can not get parts to repair the seat from GM.
Online chat says basically nothing.
Dealer says they can't even track the parts because GM is sending parts from the factory. The problem is, no one knows when any parts will arrive and at this point, I have no C7 for the past 9 days. It has been 8 days since they have asked for parts from GM.
I PM'd Chevy Customer Serv here on CF which has yielded no response.
Where are GMs priorities? So far things are not going well.
I WANT MY CAR BACK!
11-13-2013, 04:18 PM
#2
Le Mans Master
World beater indeed.
Sorry for your troubles.
Sorry for your troubles.
11-13-2013, 04:19 PM
#3
Le Mans Master
Member Since: Oct 2004
Location: Haymarket Virginia
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After a great Museum Delivery experience, GM is now causing me grief.
Last Monday, my C7 became disabled due to a malfunctioning driver's seat. Long story short, dealer removed the seat and can not get parts to repair the seat from GM.
Online chat says basically nothing.
Dealer says they can't even track the parts because GM is sending parts from the factory. The problem is, no one knows when any parts will arrive and at this point, I have no C7 for the past 9 days. It has been 8 days since they have asked for parts from GM.
I PM'd Chevy Customer Serv here on CF which has yielded no response.
Where are GMs priorities? So far things are not going well.
I WANT MY CAR BACK!
Last Monday, my C7 became disabled due to a malfunctioning driver's seat. Long story short, dealer removed the seat and can not get parts to repair the seat from GM.
Online chat says basically nothing.
Dealer says they can't even track the parts because GM is sending parts from the factory. The problem is, no one knows when any parts will arrive and at this point, I have no C7 for the past 9 days. It has been 8 days since they have asked for parts from GM.
I PM'd Chevy Customer Serv here on CF which has yielded no response.
Where are GMs priorities? So far things are not going well.
I WANT MY CAR BACK!
Some will say you don't need to ask anyone to call GM customer service but it's just a common courtesy if you want to maintain a good relationship with your dealership.
Chat can't help you and PM on here might take a day or two. Good luck and hopefully you are back on the road soon.
11-13-2013, 04:41 PM
#4
Pro
Thread Starter
Talk to the service manager and make sure that it's ok for you to call GM Customer Service for assistance.
Some will say you don't need to ask anyone to call GM customer service but it's just a common courtesy if you want to maintain a good relationship with your dealership.
Chat can't help you and PM on here might take a day or two. Good luck and hopefully you are back on the road soon.
Some will say you don't need to ask anyone to call GM customer service but it's just a common courtesy if you want to maintain a good relationship with your dealership.
Chat can't help you and PM on here might take a day or two. Good luck and hopefully you are back on the road soon.
11-13-2013, 04:47 PM
#5
Team Owner
Member Since: Aug 2007
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St. Jude Donor '11-'12-'13, '16-'17-'18
If that doesn't resolve the problem, take it on up the chain. You'll be surprised how much that can help, but you may need to do some detective work to find the right person.
11-13-2013, 04:49 PM
#6
new product is it really a surprise GM does not have a surplus of spare parts?..GM was caught off guard by the demand and are behind the "power curve". patience OP she will be right again...but seeing that you are a first year buyer patience may not be your thing...good luck
11-13-2013, 05:21 PM
#7
Safety Car
Member Since: Jan 2006
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new product is it really a surprise GM does not have a surplus of spare parts?..GM was caught off guard by the demand and are behind the "power curve". patience OP she will be right again...but seeing that you are a first year buyer patience may not be your thing...good luck
Last edited by hope2; 11-13-2013 at 05:27 PM.
11-13-2013, 05:21 PM
#8
Race Director
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2023 C3 of the Year Finalist - Unmodified
2021 C8 of the Year Finalist Unmodified
2020 Corvette of the Year Finalist (performance mods)
2019 C1 of Year Winner (performance mods)
2017 Corvette of the Year Finalist
2016 C2 of Year
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new product is it really a surprise GM does not have a surplus of spare parts?..GM was caught off guard by the demand and are behind the "power curve". patience OP she will be right again...but seeing that you are a first year buyer patience may not be your thing...good luck
11-13-2013, 05:29 PM
#9
This is a point I didn't think of before. All parts are probably headed for the assy line which makes sense. But service parts bins won't be filled up for a while since GM figured that everything is new so the service bins won't be needed just yet. So any parts needed will need to be pulled right out of the assy line bins.
Another reason for waiting out the first MY.
Another reason for waiting out the first MY.
11-13-2013, 05:29 PM
#10
11-13-2013, 05:31 PM
#11
Safety Car
11-13-2013, 05:42 PM
#13
Melting Slicks
11-13-2013, 05:47 PM
#15
Instructor
11-13-2013, 05:49 PM
#16
11-13-2013, 06:02 PM
#18
Pro
Thread Starter
11-13-2013, 06:12 PM
#19
11-13-2013, 06:22 PM
#20
Melting Slicks
That's a bummer for sure. Hope they fix it quick. I had a car once where the power seat failed . . . it was actually only a bad fuse, but I assume the C7 is more complex than that.