~Stingray

Corvette specialist probably costs more, there they would make less. Just a thought.

GRG

When you pick up your car be sure and check for a dead fish under the seat before you leave the lot.

EBSDallas

You don't think GM would tell the dealer that they (the dealership) were going to eat that cost for the failure of the dealership's employee to fill the tranny? Having dealt with GM before I don't doubt it for a minute.

I'm not saying it isn't going to be covered by someone (other than the OP) at all. I DO think Mr. Goonwrench at dealer #1 has potentially opened the door for a lot of finger pointing between themselves, dealer #2 and GM with the OP caught in the middle. The mechanic has already lost his temper and demonstrated a willingness to abuse the car.

Imagine for a minute that his abuse of the machinery has caused secondary damage to something. Dealer #2 gets the car and says this and that are wrong with it. Dealer #1 says no it wasn't, the secondary issue was fine when it left here, your guys did that and are trying to stick us with it. No we aren't; yes you are; no we aren't ........

Without dealership #2 involved it's a much simpler problem. BUT it does mean leaving the car at dealership #1 with Mr Goonwrench. And, if he'll treat the car the way did with the Owner right there, what might he do when no one's watching?

I just want the OP to get his car back, fixed (properly), not abused; and, without any heartburn to himself.

swaite

As soon as I get back in Monday I will update you all on what happened, as of now it looks like gm customer service is going to get involved and contact the dealer. I am still optimistic that all of this will be resolved to my satisfaction.

AORoads

I do understand your "voice of reason" but there are at least a couple of things to be concerned about, one of which is, "When we return to the dealer I get out and he gets into the driver seat and I watch him (added: the non-Corvette trained technician) yank on the stick trying to force it into gear still mumbling how the car is fine. ..." This would lead some to worry about the condition of that trans now that it's been "yanked" by an allegedly trained mechanic (just not Corvette-trained) to force it into gear.

The other concern might be what was told to the OP, and has nothing to do with the dealership being, or not being Corvette-certified to work on the car---they are.

"The problem is now I have a mechanic who obviously has no idea what he is doing and does not think it's an issue going to fix it???? I was told that the corvette tech would look at it as well but that means the non corvette tech disassembled the whole rear of my car already what else did they f'up. "

direct007

I'm from your area and read your previous posts on why you had to take the vette in (in the first place). The dealer you took it to is good, unfortunately, they've probably only sold one C7 and haven't worked on many more. Kerbeck would have been the dealership to take it to in the first place, but I'd give the local dealer the chance to make it right, their service manager is a good guy. If they don't have it fixed by the time you get back from Vegas, I'd have Kerbeck take it over from here. Good Luck.

CanadianVetster

I have experienced the same BS from another dealer where they told me "it is suppose to be that way"............ where do they get off with that crap.

Contact GM customer service directly. Register your experience directly with them, a follow up call could then be expected with a better answer.

Corvette ED

If you take it to another GM dealer here is what could happen. A good Corvette tech will see that someone else had the car apart and did something wrong. Warranty isn't going to pay for dealer #2 to repair dealer #1 screw up.

If dealer #1 gives you the car back when you return and it isn't fix. I would go lemon law have GM buy back the car and get another one!!!

cor28vettes

Then get Chevy Cust Svc on board

Landru

If they did let me know, I'll be taking my car there for "service".

Don't really know what to say except I'd be severely POed.
Course of least resistance might be to let them 'finish' the work, then never again set foot in their establishment. Ever. Plus, let every & anyone know what happened to you & your car at *this* dealership.

G/L with the situation, & your final decision.

swaite

Update
After an awesome trip to spring mountain my experience upon my return was not as great.

Picked up my car this morning after being told all was fixed. Drove about 30 miles and went to downshift at a toll booth and again same issue ( car will not shift into 2nd or 1st ) called the dealer and returned later this afternoon. Upon my return the service manager asked if I would take out the corvette tech for a ride to show him the problem. I was also told again at this point it was not the corvette tech who has been working on my car. The corvette tech gets in and immediately replicates the problem. Asking if he would now be working on the car I was told no. After returning to the dealer I speak with the service manager again and let him know I am disappointed with the fact a non corvette tech took on what turned out to be a fairly envolved initial repair which caused all of the subsequent issues. I asked why the non corvette tech worked on the car and my answer was "I don't know", not the answer I was looking for. Next I expressed my concern that all of these issues have been caused by the mechanic and this is the person who you will again use to attempt to repair the car how will I know he will not cause anymore problems........here is the answer from the service manager which put me over the edge "if I knew the future I would got to the track and bet on the horses". Now I am hot, instead of flipping out in the dealership I called GM when I left ( I had emailed Marisa here on the forum as well) I wanted to talk to someone right away. I spoke with Dawn at gm and she was also very concerned that a non corvette tech was working on my car after multiple attempts has shown that he was not qualified to do so...and that the service manager would continue to keep this person on the task even after I voiced my concerns. As I know for now gm called the dealer and told them to stop work on the car. I also sent a message on the forum for Marisa to give me a call as she is my assigned person at GM.

I hope that this get resolved soon but I am now concerned about other damage this mechanic caused. I had wanted to keep the dealers name out of this but at this point I think others should know that it is RK Chevy in Vineland NJ. I would suggest other not get any service done here.

Steve

speedlink

rmorin1249

Subscribed.

John Ulrich

vetorama

Have you heard back from GM customer service (Marissa) or anyone?

swaite

I called in and spoke with Dawn who seamed even more concerned than I about the fact that the dealer was using a non corvette tech, basically asked me a few times if the dealer freely admitted that this was the case which was. The answer I was given was that a non corvette tech should not be working on my car....dawn called the dealer and as far as I know asked them to stop any work being done by a non corvette tech until further notice.....this is how I understood the conversation. I was told I should get a call back tomorrow from Marissa as I also left her a email & VM message.

Also from my conversation with Dawn it sounded like Marissa contacted the dealership with my concern about a non corvette tech working on my car last week.....this did not seam to change how the dealership handled my car however. This all leads up to my extreme disappointment in how this dealer is handling my car along with my concern with the rest of the "repair" work.

swaite

Anyone know how to get a hold of Marissa at GM besides the forum? The longer all of this goes on the more upset I am getting.

Thanks
Steve

AORoads

Where is the Corvette now? If it's still at the same dealer, all I can say is, expect the same results. Not trying to be nasty, but past performance sometimes DOES indicate the future. Good luck.

And just a question: have you asked the service mgr. to speak with the warranty rep for GM/Chev. at your dealership (not physically there)? If not, that's where I'd go now. Dealing with CS in remote locations is obviously not cutting it, right? You need one of two things: a competent tech, or another dealer with a competent tech. Period.

swaite

I agree, but no other dealer will take a car that has been damaged by another dealer. The car is still at RK Chevy and I have asked GM to contact them stop any work being performed by a non qualified mechanic and they agreed. I have had another conversation with GM to express my displeasure with this dealer and I am waiting for them them to get back to me with a solution to this problem.

fizzman

Any luck with getting your car back fixed and working?