First service experience at Criswell....disappointed
12-17-2015, 12:10 PM
#81
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* Warranty labor reimbursement is a lot less than the shops regular rate.
* For parts used during warranty work, GM either supplies a replacement part to replenish the dealers stock; or they reimburse the dealer for the "dealer cost" of the part. It's a break-even proposition for the dealer on warranty parts, there is no markup
12-17-2015, 12:48 PM
#82
Drifting
1. This could have happened at almost any chevy dealer.
2. This problem was immensely compounded by you selecting a dealership that is four hours round trip out of the way. In a normal scenario if a dealer doesn't have a part then you just drive 10-15 min home and come back another day.
3. It's still just a chevy. You may think it's a premium vehicle, you may have paid a premium price but the dealership gets paid at the same rate for servicing your vehicle as any other chevy sonic or what have you. Want premium service? You have a better chance of getting it with a premium brand. For example with my Range rover, I just call or email them that the vehicle needs service. They schedule a day to pick up to car from my home, and drop off a loaner. They then call and email when it's ready to go and what time they can swing by to drop off the vehicle and pick up the loaner.
4. Now you'll know better for next time. Sorry it happened. Hope the issue gets resolved quickly.
2. This problem was immensely compounded by you selecting a dealership that is four hours round trip out of the way. In a normal scenario if a dealer doesn't have a part then you just drive 10-15 min home and come back another day.
3. It's still just a chevy. You may think it's a premium vehicle, you may have paid a premium price but the dealership gets paid at the same rate for servicing your vehicle as any other chevy sonic or what have you. Want premium service? You have a better chance of getting it with a premium brand. For example with my Range rover, I just call or email them that the vehicle needs service. They schedule a day to pick up to car from my home, and drop off a loaner. They then call and email when it's ready to go and what time they can swing by to drop off the vehicle and pick up the loaner.
4. Now you'll know better for next time. Sorry it happened. Hope the issue gets resolved quickly.
12-17-2015, 12:51 PM
#83
Melting Slicks
Wow, way off there.
* Warranty labor reimbursement is a lot less than the shops regular rate.
* For parts used during warranty work, GM either supplies a replacement part to replenish the dealers stock; or they reimburse the dealer for the "dealer cost" of the part. It's a break-even proposition for the dealer on warranty parts, there is no markup
* Warranty labor reimbursement is a lot less than the shops regular rate.
* For parts used during warranty work, GM either supplies a replacement part to replenish the dealers stock; or they reimburse the dealer for the "dealer cost" of the part. It's a break-even proposition for the dealer on warranty parts, there is no markup
There was a set markup on parts depending on the model year, 10-40% depending on what it was.
Labor gets paid warranty book time, good techs can beat it on many common issues. Of course getting stuck with driveabilty, squeaks and rattles and major repairs can sink even a good tech but thats where quality service mangers and dispatchers come in.
Most dealer parts departments would go broke if they just broke even on warranty parts. If you have good/fast techs it can keep a service department afloat in slow pay times.
Maybe things are different now but a quick read of this from 2006 and I dont think so:
http://www.autonews.com/article/2006...e-warranty-war
Last edited by kp; 12-17-2015 at 01:22 PM.
02-25-2023, 11:33 AM
#84
Instructor
1. This could have happened at almost any chevy dealer.
2. This problem was immensely compounded by you selecting a dealership that is four hours round trip out of the way. In a normal scenario if a dealer doesn't have a part then you just drive 10-15 min home and come back another day.
3. It's still just a chevy. You may think it's a premium vehicle, you may have paid a premium price but the dealership gets paid at the same rate for servicing your vehicle as any other chevy sonic or what have you. Want premium service? You have a better chance of getting it with a premium brand. For example with my Range rover, I just call or email them that the vehicle needs service. They schedule a day to pick up to car from my home, and drop off a loaner. They then call and email when it's ready to go and what time they can swing by to drop off the vehicle and pick up the loaner.
4. Now you'll know better for next time. Sorry it happened. Hope the issue gets resolved quickly.
2. This problem was immensely compounded by you selecting a dealership that is four hours round trip out of the way. In a normal scenario if a dealer doesn't have a part then you just drive 10-15 min home and come back another day.
3. It's still just a chevy. You may think it's a premium vehicle, you may have paid a premium price but the dealership gets paid at the same rate for servicing your vehicle as any other chevy sonic or what have you. Want premium service? You have a better chance of getting it with a premium brand. For example with my Range rover, I just call or email them that the vehicle needs service. They schedule a day to pick up to car from my home, and drop off a loaner. They then call and email when it's ready to go and what time they can swing by to drop off the vehicle and pick up the loaner.
4. Now you'll know better for next time. Sorry it happened. Hope the issue gets resolved quickly.
02-25-2023, 01:17 PM
#85
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Seven year old thread here. Thread closed.
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