Glen e

The reason they keep doing it is the whole thing works under the premise that if you give good scores to the dealership, you'll give good scores when JD power calls/writes you. And the JD power "number one CSI trophy for 201x" is worth hundreds of millions of dollars in advertising in the marketing arena. Look at Lexus. They jammed the number one CSI trophy in everybody's faces for 10 years in every advertisement.

Bill B 1

Nobody's perfect, no business is either and no service or buying experience is absolutely perfect ever, some are just better than others. So to give out perfect scores across the board is ridicules and I wont do it. Had a sit down talk with a salesman and his supervisor over this exact issue after I bought a new pickup a few years ago and filled out the survey. you guessed it, I didn't give perfect scores. I haven't filled out another one since, if they don't want honesty what's the point?

Glen e

So if you took your car in for service, and there were no problems, and they returned the car completely spic and span ,on time, and there was not a single thing you could find that was wrong, you would still give them less than 100?

If you did that in my store, I would ask you to find another store (with no malice intended) ...... My employees paycheck is too important to have a "discerning" customer like you.

mpuzach

I can't speak for other dealerships but at mine it's not the J.D. Powers surveys that harm us. It's the ones that are sent by the manufacturer.

Glen e

It's diabolical. And terrible for everybody. JD power got this thing going in the 80's. It then morphed to dealer surveys. And massive dealer incentives tied to it. It's out of control....... I hate it.

dvilin

I always return the survey, I am always honest with my answers and have never been told or asked to give all favorable responses by the service manager.
Might add for a shameless plug that Van Bortel Chevrolet in Macedon NY is a perfect 10.

bradc6

I had my oil changed on the 3rd and the survey email came in on the 11th. I went to do the survey on the 13th and it said that it was no longer available. Ok then.

Foosh

I always return the surveys.

If my service experience was great, they get the highest ratings, and I always receive a thank you note for that. For the C7, I always use the same service advisor, and have only needed routine service, which has been great. I now receive red carpet treatment every time I've been back. She only assigns my car to their #1 Corvette tech and keeps a close eye on it leaving it inside the entire time it's there.

I used the same dealer for my C6 Z06, and they were fantastic in getting my delaminated roof panel replaced quickly, with a perfect matching paint job. Bottom line is that all my service experiences at this dealer have been as good or better as any luxury German car dealership.

In the past, with bad experiences at other dealerships, I've given scathing reviews, but then I would find another dealership. I've always assumed the payback would be hell.