DudleyG

Most businesses including car dealerships have liability insurance to cover their losses as a result of their employee mistakes or mishaps. The dealership may have something like $500 deductible insurance and their insurance provider would require visual proof (agent sees the damaged part) of the claim the dealership would be making to cover the replacement of a $2000 part.

mpuzach

Bill is 100% correct. In order for the dealer to be reimbursed by GM they'll need to return the "defective" one. Whether or not the original part is legitimately a warranty item is a separate question. It's also very trivial on the dealer's part to not just give the new one without exchange as a simple gesture of goodwill.

Michael A

Excellent point. I sounds like they a pulling a scam. I would contact GM Customer Service immediately. That will probably put an end to that.

Michael

Rebel Yell

They've got you between that rock, and a hard place. A GM rep. probably can't help as they will tell you they don't control the dealers. Sadly you may just have to do it their way.

Foosh

Sounds to me the opposite of that. They should obviously know that GM isn't going to reimburse them because it's not a warranty claim, it was dealer-caused damage. Thus, they want the item back for possible repair and re-use.

If they thought they could get away with being reimbursed by GM, there's no reason they'd want the old part back. The most GM Customer Service can do is call the dealer and ask for their explanation. If they're not asking for reimbursement, GM can't do a damned thing about the dealer wanting the part they damaged back.

A lot of dealers will sell minor "scratch and dent" parts at a discount, which will at least partially reimburse their costs for having to eat the cost of a new splitter. Somehow I have this feeling that the damage is not terribly serious, and OP's use of the term "ruined" might be slightly overstated.

Higgs Boson

The manufacturer wants the part back, dealers are required to keep warrantied parts for a certain number of days (depending on the manuf) in case they call for them back.

They aren't going to repair and reuse it, that's a small southside shop move, not a franchise new car dealer.

Foosh

Uh, only problem with your explanation is that dealer caused damage is not covered under warranty. Yes, the manufacturer wants some parts back for problem diagnosis, but it's pretty obvious when a splitter is damaged by carelessness.

As I said above, I've seen a number of new car dealers sell "scratch and dent" parts at a discount. By re-use, I don't mean pawn it off on an unsuspecting customer.

Higgs Boson

Well, that's exactly what we are all saying, lol......they are gaming the system. Yes, it happens, dealers do it and customers do it (look how many want to tune and mod and take it in for warranty work) and that's why the reigns get tighter and tighter.

Could the dealer be selling "scratch and dent" inventory, WalMart style? Sure I guess, but in 25 years in the auto industry and counting, I haven't seen it once, but you've seen "a number" of them so I will leave some room for possibility.

I've never seen a dealer sell damaged parts but I have seen plenty try to work the system.

Liter of cola

Its messed up enough for me to have the need to ask for a new one. They let some dumb kid try and put the car on a fkn alignment rack that had a steep incline ramp. He crunched the splitter right in front of me. I admit the damage is only visible from underneath but there's no way i was letting them do that and not replace the part. I'll be honest i didnt want to put the new splitter on right now i thought i would hold on to it for a while in case the splitter on the car got worse and then replace it which i think i should have the right to do, i dont see why i shouldnt. What could they possibly want with it, if they need visual proof they can have pics i dont see why they need the part.

Neil Baker

Yes, but they did NOT help me and solve my problem. Probably because it was caused by Chevrolet!

mracer14

The standard splitter that comes with the Grand Sport does not cost $2000.00.

Liter of cola

We're talking about the stage 2 carbon fiber splitter. Its part of the carbon flash aero package.

torchredz51

Same thing happened to me (dealer crunched the carbon fiber splitter). They wanted to get me a new one and replace it, and I said, "Nope. Just give me the cash equivalent of a new splitter." They gave me a check and problem solved.

Tell them to keep the splitter and give you a check instead. Pictures of the damage were sufficient enough to satisfy their insurance company or the general manager or whomever to ok it. That way you don't have to take time off and bring the car in.

mschuyler

Why should you even involve a GM Rep? The dealer scratched the car, not GM. GM reps are for resolving warranty issues, not acting as an arbitrator between dealerships and customers. The BBB might be a better bet. And the fact is you took it to them originally, now it's too far away? Doesn't make sense.

rbartick

They offered to replace the part, not give you a second part to swap on (or sell) when you see fit. I think their offer is fair. You brought it there once for a $100 oil change so I don't see why you can't bring it there again. Why don't you bring it back for the second oil change?

Foosh

Yep, that's what I suspected. You asked for new one, the dealer agreed, paid for it, so now they own the one on your car, or they get to return the new one they ordered. It's not your right to keep both.

Since the damage isn't visible and probably only cosmetic scrapes you'll only see lying on the ground, it'll last as long as the new one will, if you don't hit it again. It sounds to me that you're the one trying to game the system.

vettetwo

And now that you have admitted you are trying to keep both splitters in the same thread you are asking for help from GM, how do you think that will play out?

Liter of cola

Lmao, you guys are funny, i'll post pics of the splitter they damaged maybe then you can see im not tryna play ****, they fucked up my car they owe me a new part. Theres no reason for them to take the old splitter theres no point. Im willing to run the damaged splitter on the car for a while cuz its a waste to throw it in the trash, its not a total loss but its also not in proper condition. Doesnt mean they still shouldnt give me a new one for ruining the first one, obviously if there is nothing i can do to simply pick up the part or the equivilant money for it without giving up the damaged part i will just trade them the damaged one for the new one.

I just feel like its a waste to throw a lightly damaged $2k splitter in the trash. I dont agree that all of a sudden they now own the damaged part, thats ridiculous they damaged my property. They shouldnt have any right to ask for any parts off my car.

Foosh

I think you're funny too.

As Vettetwo said above, no need to discuss it further here. Just call GM and see how that goes.

Liter of cola

Whats confusing me is that you seam butthurt about something, you may wanna take it easy there pal.