A8 Transmission failure tracking
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tzoid9 (05-20-2019)
#1142
If experiencing 'shudder' - even with a range or in manual mode at speeds over about 45mph, I would strongly encourage getting a 4 wheel road balance from a competent tire shop. Wheel vibration can strongly mimic the tranny problem.
It could save a lot of time and trouble in getting the 'shudder' resolved much sooner, as well as avoid invasive repairs that are not effective.
Besides, bent wheel problems can occur unknowingly and could also contribute to a shudder symptom.
If the shudder goes away with the range installed, or in manual mode, then there is stronger evidence the A8 may be to blame.
It could save a lot of time and trouble in getting the 'shudder' resolved much sooner, as well as avoid invasive repairs that are not effective.
Besides, bent wheel problems can occur unknowingly and could also contribute to a shudder symptom.
If the shudder goes away with the range installed, or in manual mode, then there is stronger evidence the A8 may be to blame.
on my Z51. Several weeks later while driving on the highway, I notice a cyclic vibration coming from the back of the
car. This scared me, knowing about the A8 issues and I had been using a Range from day one. I went back to
Big O where I purchased the tires and had them check the balance which was spot on. Then they did a road force
balance test and found the right rear tire registered a 33 lb. hard spot in the tread. So with 375 miles on the tires,
Michelin replaced the one tire and the vibration was gone. Much relief that is wasn't an A8 issue!
#1143
Pro
Just a quick update. In a previous post I said that I didn't feel the flush improved the shudder. well after about 1200 miles of daily driving and beating on it I'm glad to say the last 200 miles have been mostly shudder free. Seems to be improving with every drive. One thing I observed during the winter is that the hotter I got the trans the less noticeable it was (possibly cooking the moisture out of the fluid??). As it's been getting warmer my trans is running hotter and also improving with each drive. Now there are to many variables and no evidence to support my "hunch" but if my hunch is anywhere in the ball park maybe the shudder will come back in the winter when it cant get hot enough to burn the moisture off. Or maybe the new fluid will not retain moisture and the shudder will not return. I kinda wish I held off on the flush so I could compare it and try and relate the shudder to long term trans temps.
#1145
Instructor
Just a quick update. In a previous post I said that I didn't feel the flush improved the shudder. well after about 1200 miles of daily driving and beating on it I'm glad to say the last 200 miles have been mostly shudder free. Seems to be improving with every drive. One thing I observed during the winter is that the hotter I got the trans the less noticeable it was (possibly cooking the moisture out of the fluid??). As it's been getting warmer my trans is running hotter and also improving with each drive. Now there are to many variables and no evidence to support my "hunch" but if my hunch is anywhere in the ball park maybe the shudder will come back in the winter when it cant get hot enough to burn the moisture off. Or maybe the new fluid will not retain moisture and the shudder will not return. I kinda wish I held off on the flush so I could compare it and try and relate the shudder to long term trans temps.
#1148
Pro
That's totally possible, I dropped it back off yesterday to have them evaluate it again. Yesterday morning it was fine on my drive to work and then on the way to the dealer the shudder was back. Kinda wild how before the flush it would consistently shudder and after a flush it does it randomly. If it continues this way ill just bite the bullet on a new billet converter and a trans tune. Warranties are only good if they can resolve the problem.
Last edited by us3rname; 05-03-2019 at 10:56 AM.
#1149
Team Owner
Member Since: Sep 2000
Location: Far NW 'burbs of Chicago
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St. Jude Donor '13
That's totally possible, I dropped it back off yesterday to have them evaluate it again. Yesterday morning it was fine on my drive to work and then on the way to the dealer the shudder was back. Kinda wild how before the flush it would consistently shudder and after a flush it does it randomly. If it continues this way ill just pull the bullet on a new billet converter and a trans tune.
Warranties are only good if they can resolve the problem.
Warranties are only good if they can resolve the problem.
Hopefully, you won't have to take that step.
#1150
Team Owner
Member Since: Sep 2000
Location: Far NW 'burbs of Chicago
Posts: 23,937
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St. Jude Donor '13
PIP-5337E is marked as "Preliminary Information" from August 2016.
Since then, there have been multiple versions of the bulletin, the latest seems to be #18-NA-355 dated Jan 17, 2019 (three months ago). The latest version makes no mention at all of rpm variation, and IIRC the last couple of updates prior to that did not either. So I'm thinking that the rpm variation information in PIP-5337E was discarded as being erroneous or irrelevant.
However, I'll ask the Corvette Tech at our dealership when I see him next.
FWIW, my rpm variations are typically +/- 25, with an occasional excursion slightly greater. When they occur, I can not feel or hear anything different, when I first noticed I thought it might be a tachometer problem instead of something in the transmission. But I'll check.
Since then, there have been multiple versions of the bulletin, the latest seems to be #18-NA-355 dated Jan 17, 2019 (three months ago). The latest version makes no mention at all of rpm variation, and IIRC the last couple of updates prior to that did not either. So I'm thinking that the rpm variation information in PIP-5337E was discarded as being erroneous or irrelevant.
However, I'll ask the Corvette Tech at our dealership when I see him next.
FWIW, my rpm variations are typically +/- 25, with an occasional excursion slightly greater. When they occur, I can not feel or hear anything different, when I first noticed I thought it might be a tachometer problem instead of something in the transmission. But I'll check.
Of course he could be wrong, but he's a sharp guy who pays attention to the details. I've even seen him at work checking on Corvette Forum to help diagnose problems with non-GM parts in customer cars.
#1151
Instructor
You guys ready for this???
After I posted in this thread last month my issues which included delayed gear engagement, hard 1-2-3 shifts, and acting as the transmission was in neutral occasionally from a dead stop haven't been fixed by the PCM reflash or the recent fluid change. The tech believes the valve body is going out, but the GM techline would not authorize the repair until we drove 300 miles on the reflash.
OK- I had contacted the GM Customer Care executive office seeking assistance with my problem. They contacted the dealership, arranged rental, and told me when to take the car to the dealership. I did this as instructed for the above mentioned reflash that did nothing.
After a week passed the GM rep called to check if I was satisfied with the repair so that the open case could be closed. I told her nothing was fixed, but I was willing to give them the benefit of driving the 300 miles after the reflash. She calls again by which time we put over 300 more miles on the car with the same issues. I ask her what is the next step? She says she will contact the dealer again and let me know.
Friday (almost two weeks later) I get a return call from this GM rep, and she tells me she talked to the service manager. He is upset I picked up the car and wants me to pay a diagnostic fee for the attempted repair and for the two days of rental car charges. I about lost it. ''What are you talking about? Ma'am? They called me saying the proceedure authorized by the techline was carried out, but they believe the transmission needs a valve body replacement GM would not authorize. I went to the cashier, asked to settle my bill, and was informed it was warranty service, and I owed nothing. My invoice says ''warranty'' and a zero balance. What are you telling me here? Are you telling me I call YOU for help, YOU arrange for me to bring my car in again, YOU handle the rental, my car isn't repaired; I'm presented with an invoice that says I owe nothing, and now you call me almost a month after the fact telling me the dealership wants payment?''
It's obvious she has no clue what's going on. Then she says the service manager must have me mixed up with someone else and she will call me back and let me know the resolution. Just bizarre...
The only thing I can think of is maybe GM denied the warranty claim after the fact, and now the dealer wants to charge me for the reflash the service tech performed under the GM techline's direction.
All I know is the transmission is still not working properly, it's getting worse, and it appears from my last contact that calling GM Customer Care and allowing them to arrange a satisfactory repair is just a backdoor to put out of pocket expense on the customer for a car well within the warranty period.
I'll chime back in this thread when I get more news. Sitting at 26000 miles now and not four years old yet...
After I posted in this thread last month my issues which included delayed gear engagement, hard 1-2-3 shifts, and acting as the transmission was in neutral occasionally from a dead stop haven't been fixed by the PCM reflash or the recent fluid change. The tech believes the valve body is going out, but the GM techline would not authorize the repair until we drove 300 miles on the reflash.
OK- I had contacted the GM Customer Care executive office seeking assistance with my problem. They contacted the dealership, arranged rental, and told me when to take the car to the dealership. I did this as instructed for the above mentioned reflash that did nothing.
After a week passed the GM rep called to check if I was satisfied with the repair so that the open case could be closed. I told her nothing was fixed, but I was willing to give them the benefit of driving the 300 miles after the reflash. She calls again by which time we put over 300 more miles on the car with the same issues. I ask her what is the next step? She says she will contact the dealer again and let me know.
Friday (almost two weeks later) I get a return call from this GM rep, and she tells me she talked to the service manager. He is upset I picked up the car and wants me to pay a diagnostic fee for the attempted repair and for the two days of rental car charges. I about lost it. ''What are you talking about? Ma'am? They called me saying the proceedure authorized by the techline was carried out, but they believe the transmission needs a valve body replacement GM would not authorize. I went to the cashier, asked to settle my bill, and was informed it was warranty service, and I owed nothing. My invoice says ''warranty'' and a zero balance. What are you telling me here? Are you telling me I call YOU for help, YOU arrange for me to bring my car in again, YOU handle the rental, my car isn't repaired; I'm presented with an invoice that says I owe nothing, and now you call me almost a month after the fact telling me the dealership wants payment?''
It's obvious she has no clue what's going on. Then she says the service manager must have me mixed up with someone else and she will call me back and let me know the resolution. Just bizarre...
The only thing I can think of is maybe GM denied the warranty claim after the fact, and now the dealer wants to charge me for the reflash the service tech performed under the GM techline's direction.
All I know is the transmission is still not working properly, it's getting worse, and it appears from my last contact that calling GM Customer Care and allowing them to arrange a satisfactory repair is just a backdoor to put out of pocket expense on the customer for a car well within the warranty period.
I'll chime back in this thread when I get more news. Sitting at 26000 miles now and not four years old yet...
#1153
Melting Slicks
OK now my turn. Took my 2016 Z51 in today for third time. First time they did not have the fluid and ordered it. 2nd time the fluid was mistakenly not ordered. Today I take it in at 8 am and just got a call that it was ready 1210 pm. I made the comment that it was fast and he indicated they did not need to drop the pan to flush it three times. When I dropped it off I asked them to replace the filter on the third flush. I asked them to look at page 26 of the service bulletin because my fear was that they did not see the specific instructions for the Corvette. He then stated the tech told him they had a new service bulletin that was dated March and the new process deleted the need to drop the pan.
Has anyone heard of this. Can anyone vouch for a new SB dated March 2019?
.
Has anyone heard of this. Can anyone vouch for a new SB dated March 2019?
.
#1155
Instructor
OK now my turn. Took my 2016 Z51 in today for third time. First time they did not have the fluid and ordered it. 2nd time the fluid was mistakenly not ordered. Today I take it in at 8 am and just got a call that it was ready 1210 pm. I made the comment that it was fast and he indicated they did not need to drop the pan to flush it three times. When I dropped it off I asked them to replace the filter on the third flush. I asked them to look at page 26 of the service bulletin because my fear was that they did not see the specific instructions for the Corvette. He then stated the tech told him they had a new service bulletin that was dated March and the new process deleted the need to drop the pan.
Has anyone heard of this. Can anyone vouch for a new SB dated March 2019?
.
Has anyone heard of this. Can anyone vouch for a new SB dated March 2019?
.
Found more. This page says the 18-NA-355 is from March 1, 2019.
https://www.repairprocedures.com/bul...5/5181942.html
#18-NA-355 - Shake and/or Shudder During Light Throttle Acceleration Between 25 and 80 MPH (40 and 128 KM/H) at Steady Speed - (Mar 1, 2019)
Last edited by MrClean21; 05-20-2019 at 04:25 PM.
#1157
Melting Slicks
Nope. Call him back and ask him for the bulletin number. I spent about 30 minutes and a new bulletin is nowhere to be found. That doesn't mean it doesn't exist. It just isn't appearing anywhere. I even specifically asked if TSB 18-NA-355 has been superceeded. I did find new bulletins for March but nothing on this topic that I could tell.
Found more. This page says the 18-NA-355 is from March 1, 2019.
https://www.repairprocedures.com/bul...5/5181942.html
Found more. This page says the 18-NA-355 is from March 1, 2019.
https://www.repairprocedures.com/bul...5/5181942.html
#18-NA-355 - Shake and/or Shudder During Light Throttle Acceleration Between 25 and 80 MPH (40 and 128 KM/H) at Steady Speed - (Mar 1, 2019)
got the car back took it for a 30 mile spin, no shudder. Time will tell. They did have a copy of the SB ready for me. They told me they did not drop the pan to do the flush but did run the full 24 quarts into/ through it. So worst case is I get shudder again and take it back.
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javenius (05-20-2019)
#1158
Delayed Engagement
Bulletin 18-NA-355 addresses only shake/shudder.
Last edited by snomuncher; 05-21-2019 at 08:45 AM.
#1159
For those that have had the latest fluid, how is your shudder (or lack of) now with some mileage on the cars? I'm looking at a new GS before the month ends and contemplating an A8.
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carriccp (05-21-2019)