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Dealers REFUSING to service my 2015 C7 (in warranty)

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Old 09-19-2017, 05:54 PM   #1
IceMezzer
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Default Dealers REFUSING to service my 2015 C7 (in warranty)

OK.. So I have been a corvette owner 2006 and a LOYAL GM Owner since 1996.. I currently own a 2015 Corvette Stingray, 2016 Cadillac Escalade and a 2005 H2 Hummer..

I Purchased my 2015 Corvette from Kerbeck in New Jersey, NEW in 2015. I live in Longisland but have purchased my C6 from them as well since they have the best price and selection...

I have NEVER had to bring my C7 in for service since I purchased.. Today I called FIVE Local chevy dealers... Each one had an excuse to why they wouldn't service my car and one flat out said they wont service since I didn't purchase from them. The other 4 said their Corvette technicians are so busy they couldn't fit me in for 3-4 Months... Even for an airbag recall..
Reasons its going in for service :

1) AIR BAG RECALL (you think this would make them schedule)
2) Nav System freezing
3) Weird Rattle coming from front left side of car
4) cracking weather stripping

I called GM Customer care and I'm waiting for a call back from a supervisor. Has anyone else had this problem?

I don't get mad easily, but this got me pissed. Spending over 70K on a car and the DEALERS refusing warranty service? The car only has 10k miles on it.
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Old 09-19-2017, 06:07 PM   #2
Eff A Ford
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A dealer should not push away a customer based on where they bought it. They get paid regardless.
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Old 09-19-2017, 06:30 PM   #3
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I have read here on CF that 5 of the 7 dealers on the Island won't service your Vette if it was not purchased from them.

I say that's BS!!....But it may actually be accurate. What if you bought your same car used from another individual ????
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Old 09-19-2017, 06:35 PM   #4
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I agree.... GM Customer care said the dealers are not allowed to refuse warranty work.. When I told her about the airbag recall and they refused to allow service for that, that's when she escalated it. I'm supposed to get a call from a GM Relationship Manager tomorrow.
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Old 09-19-2017, 06:58 PM   #5
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This surprises me too. My local manager told me that profits of warranty service were better than selling the cars!
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Old 09-19-2017, 07:07 PM   #6
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1, maybe... but 5? That's bizarre.
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Old 09-19-2017, 07:17 PM   #7
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Never heard of this happening in FL, I have taken my car to different dealers and none of them sold me the car. Sounds like a NY thing.
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Old 09-19-2017, 07:30 PM   #8
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The local dealer here is the same way. They turned me away because my C5 was a Kerbeck purchase. Because we are close to Carlisle, the local Chevy dealer has a forever beef against anyone selling Corvettes on their turf.
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Old 09-19-2017, 07:49 PM   #9
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that's just dumb. You buy a car once in a great while, you get cars serviced quite a bit more frequently. Why would you want to shut off that revenue stream, not to mention sour a relationship to when it is time to buy a new car, you wont even consider that dealership.

some business people amaze me with their "logic"
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Old 09-19-2017, 07:59 PM   #10
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For $100 flat bed your car to Steve Spencer at Bryner Chevrolet..
He's the only one you want working on your car anyway..
Trust me on this!
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Old 09-19-2017, 08:31 PM   #11
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Quote:
Originally Posted by JonMN View Post
This surprises me too. My local manager told me that profits of warranty service were better than selling the cars!
There's some truth to that.

In a well managed dealership, the "fixed operations" (that's parts and service) should cover 100% of the "fixed costs" (rent, utilities, other "overhead"). If they stopped selling cars, the parts and service should keep the doors open and the lights on. Any profit from new car sales or used car sales is purely gravy at that point.

The parts department's biggest customer is the service department, and the service department's biggest customer is generally the manufacturer. The manufacturer pays for all warranty service and parts.

Maybe there's an overzealous GM Rep in that area, who is making life hell for all the dealerships to get paid for warranty service. That can be a disincentive to taking warranty service business. I seriously doubt there's that many dealerships who have forgotten who pays to keep the lights on and the doors open.

PS. I'm a semi-retired dealership parts manager (different brand, but the same rules apply throughout the industry).
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Old 09-19-2017, 08:40 PM   #12
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Quote:
Originally Posted by C6_Racer_X View Post
There's some truth to that.

In a well managed dealership, the "fixed operations" (that's parts and service) should cover 100% of the "fixed costs" (rent, utilities, other "overhead"). If they stopped selling cars, the parts and service should keep the doors open and the lights on. Any profit from new car sales or used car sales is purely gravy at that point.

The parts department's biggest customer is the service department, and the service department's biggest customer is generally the manufacturer. The manufacturer pays for all warranty service and parts.

Maybe there's an overzealous GM Rep in that area, who is making life hell for all the dealerships to get paid for warranty service. That can be a disincentive to taking warranty service business. I seriously doubt there's that many dealerships who have forgotten who pays to keep the lights on and the doors open.

PS. I'm a semi-retired dealership parts manager (different brand, but the same rules apply throughout the industry).
Hmmmm not anymore. The front of the house ALWAYS out grosses the back.
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Old 09-19-2017, 09:12 PM   #13
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Default That's a first.....

....granted I have cultivated a good relationship with my dealership (Titus-Will in Olympia, WA) and a damn fine mechanic there (Mark) but they have serviced two other Vettes I had owned which I did not buy there without any hesitation (as long as I gave them about a week head's up) and they even walked me through a weird little occurance on the phone when my right headlight would not turn off (turned out to be a loose fuse).
Sorry to hear that, it makes no sense, hope you can find a solution through GM.
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Old 09-19-2017, 09:19 PM   #14
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Thanks for the comments... I'm sure GM will come up with a solution.... Only thing is I'm sure the local dealer management will get by reprimanded by GM Corporate... So I'm going to have a bad blood with the dealer that ends up serving my vette! O'well.. Crazy that this is an issue to begin with... I will keep everyone updated one I hear from GM tomorrow.. Back in the day I had my C6 serviced at a Cadillac dealership.. If it ends up being a big issue I guess I can do that again...
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Old 09-19-2017, 09:22 PM   #15
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Quote:
Originally Posted by proexpert View Post
The local dealer here is the same way. They turned me away because my C5 was a Kerbeck purchase. Because we are close to Carlisle, the local Chevy dealer has a forever beef against anyone selling Corvettes on their turf.
Take it to Klick-Lewis they will service it.
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Old 09-19-2017, 09:23 PM   #16
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I had a similar experience with Paul Conte chevy on Long Island... I didn't buy the car from them so they didn't want to service the car (aside from the recall). Complete ******** and just a terrible dealership. Called gm who told me it was at the dealers discretion and their hands were tied. There is a great smaller dealer in forest hills queens called sunrise Chevrolet though. Call them they are GREAT!
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Old 09-19-2017, 09:29 PM   #17
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Some small dealers actually can not afford to sell Corvettes. They must have specially trained personnel, among other expenses and they may start with an allocation for just one car. Takes a large investment to support Corvette sales.
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Old 09-19-2017, 09:59 PM   #18
Kevin A Jones
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Dealers are required to service warranties for GM cars regardless of where purchased.
However, I'm not sure I would want a dealer to service my car after they had refused service and then had been strong-armed into doing such by GM.
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Old 09-19-2017, 10:14 PM   #19
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I bought my first corvette from Kerbeck in 2014 when I lived in NJ. I moved to Florida 2 years ago and never had a problem getting it serviced at a dealership in Venice FL. However I have a 2018 on order from Kerbeck and this dealer would not do a courtesy delivery. So I had to call around and found a dealer in Sarasota that would. The Venice dealer said they would still service it though. Yeah ok, as long as the Sarasota dealer will service it I will go there.

Bill
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Old 09-19-2017, 10:38 PM   #20
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I had an airbag issue with a non GM brand recently and when my dealer "stuttered" I got a hold of the corporate rep who MADE things happen right NOW!!! The corp. lady who was doing the actual grunt work gave me her personal number, which wasn't protocol, to get things straightened out. This account, of course, totally abridges all the petty gobble-de-gook that got to the above point. Hence, most probably good to go directly to GM, at least when safety is involved. ALL the best!

Last edited by Avanti; 09-19-2017 at 10:39 PM.
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