Will the Extended Warranty from the Denny Menholt cover the screen problem?
10-09-2017, 04:02 PM
#1
Race Director
Thread Starter
Will the Extended Warranty from the Denny Menholt cover the screen problem?
I swear I knew this was going to come back to haunt me when the dealer here said that a reflash or whatever it's called will correct the annoying s "Max Hedrum" looking screen. Sure enough it's doing it again intermittently and it's out of warranty. I did buy the extended warranty from Denny Menholt (can't remember the salesmans name but he came highly recommended by this forum).
Will the extended warranty cover this screen problem? I recorded the problem with my phone so I have proof. If they will fix it, will they just replace it this time because this is irritating as hell. It's too nice of a car to have the screen acting like this.
Will the extended warranty cover this screen problem? I recorded the problem with my phone so I have proof. If they will fix it, will they just replace it this time because this is irritating as hell. It's too nice of a car to have the screen acting like this.
Last edited by gixxerbill; 10-09-2017 at 04:03 PM.
10-09-2017, 04:28 PM
#2
Yes, it should be covered.
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Gonzo (10-11-2017)
10-09-2017, 04:37 PM
#3
Melting Slicks
Fichtner is who I think you're referring to. I have the Platinum through them, you should call the warranty folks (or the dealer can do it for you) but you should also have received a copy of your docs.
In the exclusions section, mine says:
AM/FM radio/cassette/CD players exceeding $3000 repair or replacement cost, speakers, audio/video equipment, any pixel damage on display screens
I suppose that could be read a couple different ways. Seems to me if it doesn't exceed $3000 then it would be covered. Best way to tell though is to take it in for service and have them contact the warranty company. They should be able to tell you before proceeding on any work order.
In the exclusions section, mine says:
AM/FM radio/cassette/CD players exceeding $3000 repair or replacement cost, speakers, audio/video equipment, any pixel damage on display screens
I suppose that could be read a couple different ways. Seems to me if it doesn't exceed $3000 then it would be covered. Best way to tell though is to take it in for service and have them contact the warranty company. They should be able to tell you before proceeding on any work order.
10-09-2017, 04:50 PM
#4
It's more than an infotainment system because it also controls many of the vehicle's settings. Moreover, this isn't "pixel damage."
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Gonzo (10-11-2017)
10-09-2017, 04:56 PM
#5
Race Director
Thread Starter
10-09-2017, 05:09 PM
#6
Melting Slicks
Yea, that was mostly my point that there could be a limit to their liability. But $3k is hopefully pretty high.
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Gonzo (10-11-2017)
10-09-2017, 05:46 PM
#7
Le Mans Master
wait, what is this warranty?
10-09-2017, 05:59 PM
#8
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10-09-2017, 06:11 PM
#9
Racer
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Warranty
Guess I made a good impression on this customer!! The radio is covered up to $3,000 and it should never add up to that!!!
Dennis Fichtner
dfichtner@dennymenholt.com
Not sure when you bought the plan but you either bought it from me, Patrick Ryan(previous warranty person) or my nephew Ken Fichtner.
Dennis Fichtner
dfichtner@dennymenholt.com
Not sure when you bought the plan but you either bought it from me, Patrick Ryan(previous warranty person) or my nephew Ken Fichtner.
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Gonzo (10-11-2017)
10-09-2017, 06:26 PM
#10
Le Mans Master
I can't believe someone is going to warranty my track car for 100k miles for $1500.00!
Last edited by village idiot; 10-09-2017 at 06:26 PM.
10-09-2017, 06:46 PM
#11
Burning Brakes
Like blackjack insurance sold by the casino as part of the game at card tables--don't worry, the "house" isn't losing money. The actuaries set pricing so thers's never any overall long term losses.
10-09-2017, 07:56 PM
#12
Le Mans Master
10-09-2017, 07:58 PM
#13
Le Mans Master
Fichtner is who I think you're referring to. I have the Platinum through them, you should call the warranty folks (or the dealer can do it for you) but you should also have received a copy of your docs.
In the exclusions section, mine says:
AM/FM radio/cassette/CD players exceeding $3000 repair or replacement cost, speakers, audio/video equipment, any pixel damage on display screens
I suppose that could be read a couple different ways. Seems to me if it doesn't exceed $3000 then it would be covered. Best way to tell though is to take it in for service and have them contact the warranty company. They should be able to tell you before proceeding on any work order.
In the exclusions section, mine says:
AM/FM radio/cassette/CD players exceeding $3000 repair or replacement cost, speakers, audio/video equipment, any pixel damage on display screens
I suppose that could be read a couple different ways. Seems to me if it doesn't exceed $3000 then it would be covered. Best way to tell though is to take it in for service and have them contact the warranty company. They should be able to tell you before proceeding on any work order.
10-10-2017, 12:42 AM
#14
Melting Slicks
No, the other way around. It will pay up to $3k. If the repairs are over $3k you pay the difference.
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Maxie2U (10-10-2017)
10-10-2017, 12:48 AM
#15
Yes, it's covered multiple ways because: A) it won't cost $3K, and B) most importantly, the screen itself is not "a radio/casette/CD player" because as I said above, it is the only way to change many of the the car's settings (NPP, lock/unlock preferences, display settings, entry settings, etc.), and your problem doesn't sound like screen "pixel damage."
Last edited by Foosh; 10-10-2017 at 12:56 AM.
10-10-2017, 02:34 PM
#16
Race Director
Thread Starter
I made the appointment with the shop. Will let ya'll know what they say. And thanks Dennis for posting on this thread and giving me the heads up. You were the person I dealt with. Im sorry I just forgot your name. Sorry getting older.
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Gonzo (10-11-2017)
10-10-2017, 05:02 PM
#17
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Bill
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village idiot (10-10-2017)
10-10-2017, 06:42 PM
#18
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St. Jude Donor '16-'17,'22,'24
Your extended warranty appears on the GM computer system at your dealer. One thing to remember, the GM dealer is conditioned to say "Out of Warranty" because it's a 2014. I just had a repair completed under warranty at one of the top 20 Corvette dealers. They initially said, my warranty had expired. I told them the car is a CPO car and has an extended GMEPP warranty. This time they took the time to check the computer and responded back that I was covered. You might have to tell them to check the computer.
10-10-2017, 07:19 PM
#19
Burning Brakes
hope you don't have to use it---remember glass, brakes, clutches, tires, batteries, filters and other regular service items are not covered, only actual broken items or systems. With the price seemingly cheap for the extended coverage, it's actually bodes well for the projected near and medium term service life of the car.
10-10-2017, 11:54 PM
#20
Le Mans Master
hope you don't have to use it---remember glass, brakes, clutches, tires, batteries, filters and other regular service items are not covered, only actual broken items or systems. With the price seemingly cheap for the extended coverage, it's actually bodes well for the projected near and medium term service life of the car.
