Leather on dash delaminating
11-09-2018, 12:51 PM
#121
UPDATE
Vehicle was left at the dealer while wife and I traveled to Jamaica for a week at a Sandals Resort. Arrived home late Wednesday night, checked phone messages Thursday morning, dealer had completed the replacement while we were gone. Covered under warranty, dash looks new, no electrical issues, pleased with out come, but fail to understand why a special OK was necessary for what should be an ordinary warranty issue.
Vehicle was left at the dealer while wife and I traveled to Jamaica for a week at a Sandals Resort. Arrived home late Wednesday night, checked phone messages Thursday morning, dealer had completed the replacement while we were gone. Covered under warranty, dash looks new, no electrical issues, pleased with out come, but fail to understand why a special OK was necessary for what should be an ordinary warranty issue.
11-09-2018, 01:27 PM
#122
Any time a part of any kind is replaced, the dealer has to hold that part for a period of time. The claim is submitted and the factory has the right to review the claim and call for the part to be sent to them as a "return". It is then inspected and a determination is made as to whether the part should have actually been replaced. Obviously, in the case of trim parts, there are a variety of conditions that could be interpreted. Often, with parts in a problem area, almost 100% are called for and often these are shared with the supplier for information of improvement. Suppliers also have a failure rate they must fall within or they can be responsible for the parts or can ultimately lose the contract.
Contrary to popular opinion, dealers nor the factory are working to reject any claim they can. Both dealers and the factory want to satisfy the customer if there is actually something that should be covered under warranty. On the other hand, the factory does not want to pay for problems they are not responsible for and dealers do not want warranty claims rejected and they have to eat them. When replacing a $3,000 leather dash, pre-approval can be the prudent move. Trim items have always been a controversial area and very often a source of faulty claims.
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MMD (11-09-2018)
11-09-2018, 02:51 PM
#123
Some dealer Service Managers have more latitude with warranty approvals than do others. This difference is dependent on whether the dealership's warranty experience is within guidelines or not. The warranty system is incredibly complicated and people would have just no idea how in detail it is tracked.
Any time a part of any kind is replaced, the dealer has to hold that part for a period of time. The claim is submitted and the factory has the right to review the claim and call for the part to be sent to them as a "return". It is then inspected and a determination is made as to whether the part should have actually been replaced. Obviously, in the case of trim parts, there are a variety of conditions that could be interpreted. Often, with parts in a problem area, almost 100% are called for and often these are shared with the supplier for information of improvement. Suppliers also have a failure rate they must fall within or they can be responsible for the parts or can ultimately lose the contract.
Contrary to popular opinion, dealers nor the factory are working to reject any claim they can. Both dealers and the factory want to satisfy the customer if there is actually something that should be covered under warranty. On the other hand, the factory does not want to pay for problems they are not responsible for and dealers do not want warranty claims rejected and they have to eat them. When replacing a $3,000 leather dash, pre-approval can be the prudent move. Trim items have always been a controversial area and very often a source of faulty claims.
Any time a part of any kind is replaced, the dealer has to hold that part for a period of time. The claim is submitted and the factory has the right to review the claim and call for the part to be sent to them as a "return". It is then inspected and a determination is made as to whether the part should have actually been replaced. Obviously, in the case of trim parts, there are a variety of conditions that could be interpreted. Often, with parts in a problem area, almost 100% are called for and often these are shared with the supplier for information of improvement. Suppliers also have a failure rate they must fall within or they can be responsible for the parts or can ultimately lose the contract.
Contrary to popular opinion, dealers nor the factory are working to reject any claim they can. Both dealers and the factory want to satisfy the customer if there is actually something that should be covered under warranty. On the other hand, the factory does not want to pay for problems they are not responsible for and dealers do not want warranty claims rejected and they have to eat them. When replacing a $3,000 leather dash, pre-approval can be the prudent move. Trim items have always been a controversial area and very often a source of faulty claims.
11-09-2018, 03:59 PM
#124
Let me re-phrase that a bit because it could be a little misleading. Some Service Managers may be more able to self authorize the repair and more confident to do so without seeking guidance. At the end of the day though the warranty repair must meet the same factory criteria and can be charged back to the dealer if it is found lacking. One dealer will not have an advantage over another to be able to get it handled under warranty but may be able to do it more expeditiously. Some dealers may also have been through this repair previously and have more experience dealing with it.
11-09-2018, 06:09 PM
#125
Thanks for the amplification, ^^^ JALLEN. 👍
11-09-2018, 08:35 PM
#126
Burning Brakes
UPDATE
Vehicle was left at the dealer while wife and I traveled to Jamaica for a week at a Sandals Resort. Arrived home late Wednesday night, checked phone messages Thursday morning, dealer had completed the replacement while we were gone. Covered under warranty, dash looks new, no electrical issues, pleased with out come, but fail to understand why a special OK was necessary for what should be an ordinary warranty issue.
Vehicle was left at the dealer while wife and I traveled to Jamaica for a week at a Sandals Resort. Arrived home late Wednesday night, checked phone messages Thursday morning, dealer had completed the replacement while we were gone. Covered under warranty, dash looks new, no electrical issues, pleased with out come, but fail to understand why a special OK was necessary for what should be an ordinary warranty issue.
11-09-2018, 10:04 PM
#127
Drifting
Yes still under warranty, and while the leather dash is technically a trim item, it is not subjected to any type of continual wear, as where many other interior items are. Cleaned with a microfiber and water only.
11-10-2018, 12:46 AM
#128
Drifting
Unacceptable and unsatisfactory! Personally could not tolerate looking at this everyday and wouldn't. If GM won't fix it they would lose my business forever to someone else. To those who think this is ok, or just to live with it....you have lost your mind!
11-10-2018, 10:19 AM
#129
Le Mans Master
When I brought my car in for the dash replacement it was approved on the spot. And I didn't purchase my car at this dealer. There are some good ones out there.
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MMD (11-10-2018)
11-12-2018, 10:58 AM
#130
Big bubble in front of the HUD
So I've had my 18 Z06 for about three months and I noticed a huge bubble in the dash right in front of the HUD. I talked to my sales guy here at Hendrick and he said to bring it in for a warranty repair and their was a service bulletin Now I'm a little scared after reading about all the electronics that will be affected if they do a dash replacement. Maybe I didn't read far enough, but I didn't see anyone talking about results after having their dash replaced..... just a lot of people saying they are going to live with their problems to avoid a dash replacement.
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Coach32 (11-12-2018)
11-12-2018, 12:31 PM
#131
So I've had my 18 Z06 for about three months and I noticed a huge bubble in the dash right in front of the HUD. I talked to my sales guy here at Hendrick and he said to bring it in for a warranty repair and their was a service bulletin Now I'm a little scared after reading about all the electronics that will be affected if they do a dash replacement. Maybe I didn't read far enough, but I didn't see anyone talking about results after having their dash replaced..... just a lot of people saying they are going to live with their problems to avoid a dash replacement.
11-12-2018, 01:28 PM
#132
Next time I get to the dealership I'll see if I can get that. As soon as I called and talked to my sales rep he knew right away about the issue and said it was a TSB for all 2&3LT trims for the dash. When I originally called for the service appointment the service advisor didn't know anything about it. I had to cancel that appointentment to get a different issue taken care of first thats going to take two to three weeks. Had dogs or something jump all over the car and scratch it up pretty good on Halloween. I have pics on another post.
11-12-2018, 01:41 PM
#133
Next time I get to the dealership I'll see if I can get that. As soon as I called and talked to my sales rep he knew right away about the issue and said it was a TSB for all 2&3LT trims for the dash. When I originally called for the service appointment the service advisor didn't know anything about it. I had to cancel that appointentment to get a different issue taken care of first thats going to take two to three weeks. Had dogs or something jump all over the car and scratch it up pretty good on Halloween. I have pics on another post.
11-12-2018, 02:19 PM
#134
Le Mans Master
My dealer did the dash replacement flawlessly. No damage to inside of car, no rattles etc. You need to choose a good dealer.
11-12-2018, 06:45 PM
#135
Next time I get to the dealership I'll see if I can get that. As soon as I called and talked to my sales rep he knew right away about the issue and said it was a TSB for all 2&3LT trims for the dash. When I originally called for the service appointment the service advisor didn't know anything about it. I had to cancel that appointentment to get a different issue taken care of first thats going to take two to three weeks. Had dogs or something jump all over the car and scratch it up pretty good on Halloween. I have pics on another post.
Jim
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MMD (11-12-2018)
11-13-2018, 04:03 PM
#138
11-19-2018, 05:12 PM
#140
Le Mans Master
^^^
That's great news. The first I've hear of full goodwill for a car out of warranty. The job itself takes two days once they have the part.
That's great news. The first I've hear of full goodwill for a car out of warranty. The job itself takes two days once they have the part.