LBS

Our 2014 Stingray is 10 months out of warranty and the leather around the defroster has come loose and lifted out of the vent. Dealer says new dash is 1800 just for part (whole dash), without installation. Took it to a interior repair shop and they said its not repairable cause there's not enough material.
Has anyone else had this happen? Is it just 3LT?
I expect this from a 15-20 year old car but not 3 1/2 years.

23/C8Z

Have them step up the case at the dealer. I agree. Not at 3.5yrs. That's pathetic

RicK T

Yes, has happened to others.

Here's one:

https://www.corvetteforum.com/forums...-new-dash.html

LBS

We live in NW PA and get the least amount of sun in the country so I can't see heat doing it.

Vetteman Jack

If you just talked to the service manager, then ask to speak to the owner of the dealership. Perhaps that route may result in a good will repair. If not, bump it up using the channels recommended in your owner’s manual.

I agree that at 3.5 years the leather coming loose should not be happening.

b4i4getit

That is a part defect. Escalate as necessary. I am sure GM knows they had some quality issues with this part.

AORoads

Yes. It has been an off-and-on problem since the first leather dash came out in '08 (known then as the "4LT" interior package). As RickT said, it's been a long problem and usually surfaces (no pun) earlier, such as within 1-2 years, or less.

Elevate by asking dealer svce. MGR for meeting with regional person.

Red C8 of Jax

Send a short email with a few photos to Mary T. Barra CEO, she probably will not see it; however, someone will get back with you. Email address: Mary.barra@gm.com.

LBS

Thanks guys. It didn't go far at the dealers (service manager) but we didn't buy it there we got it from Kerbecks. At that time most Chevy dealers couldn't sell the C7 if they didn't sell so many a year. I don't remember how long that went on. We ordered it new (SN 4310)
Ill try Reds idea..

Gearhead Jim

Welcome to the world of Corvette Quality, where something that was a problem in the previous generation (or two) still lives on today.


I'm thinking that a good shop can fix your problem, though the repair might be slightly visible. Perhaps explain that although you'd like "perfect", you understand that "pretty good" may be the best available.
or
The dash on our 2017 2LT looks pretty good, you might be able to get a salvage one and have it installed.

USMC 0802

Sorry to see that and I agree that it’s pathetic for a 3.5 yr old car.

That said, it doesn’t matter where you bought it, GM should stand behind it; that dealer gave you the easy answer of “No.”

Elevate and document everything.

Good luck.

WKMCD

Happened on mine. I had it fixed at 35 months. First dealer didn't want to fix it.

JerryU

Just a thought. If no satisfaction from GM might consider leather trim that was used on old cars between the fender and body.

Just googled and found this pic from Summit. Could use adhesive in the gap.

Just a thought.

Maxpowers

^^^^
A good plan B. No way I'd pay $1800 to replace it.

LBS

Anyone have a e-mail for customer service. I'd like to give them a message before I move up the chain.
I know it's out of warranty but this is not the type of problem that I would have bought an extended warranty for. Car only has 29000 miles on it.

Max that's for the part only!!!!!!!!!!!!!

wonka12_98

This is one of the reasons I didn't get the 3LT package.

kaplana08

It just amazes me all the different problems people have with this car.

boxster99t

I had the dash replaced under warranty in my 2015 3LT, and it looked far worse than the OP dash picture before I did--started to show up, a little after 2 years old (delivered February 5, 2015 and started showing air pockets that would come and go in April 2017). I had huge air pockets owing to the glue that holds the leather down giving way I guess, and finally scheduled a replacement in September. And I'm not warm and fuzzy that GM has redesigned the part between 2015 and now, meaning it's probably going to happen again in a few years, outside of warranty. Poor quality no question.

GM is not going to pay this out of warranty--part of the deal. When mine happens again, I'll be talking with car trim/upholstery shops to see if they can remove and re-glue. Should be cheaper than buying a new dash plus labor for install from the dealer. Or just throw a dash pad on it.

Gearhead Jim

Do keep in mind that people, even me, are more inclined to complain about a problem than to praise a lack of problems.

So far, our 2017 has about 6k miles/6 months, no quality issues.

But we had a 2001 (66k miles), 2006 (44k miles), and a 2009 (102k miles).
Each of them had more problems in the first year than any of our four Toyotas had in the first 50k miles. And it didn't get any better as the miles built up. These weren't problems from the high performance nature of the car, they were basic (but expensive) things similar to your dash, electronics that failed, leaks, etc.
We bought the GM extended warranty on each of them and "made money" on the warranty because it covered so many repairs.

It took a real leap of faith for me to buy the C7.

Virtual Geezer

LBS,

I hope you'll get some help with the problem. Even a 50/50 deal will be better than what you have now.

IMHO, you need to have this corrected. If not, you'll take a heavy $$ beating when it comes time to trade. If it were me, I would at least buy the part and have it on hand to replace when I could no longer tolerate the look of the original. But $1800 just for the part is a bitter pill -- I certainly get that.

Most manufacturers say 'sure, we'll stand behind our stuff for 3 years/36,000 miles, but after that, you're on your own, sucka.'

All the best to you -- keep up informed.