Flat spots on tires on new 2017 Grand Sport at Kerbeck
11-28-2017, 03:26 PM
#21
Melting Slicks
Great deals out there. Move on to the next one. Definitely a buyer’s market.
Good luck!
Good luck!
11-28-2017, 03:36 PM
#22
Team Owner
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St. Jude Donor '12-'13-'14-'15-'16-'17
Glad we got the rest of the story, and the whole truth, from Kerbeck.
I couldn't deal with the OCD-ness of some Corvette buyers and owners.
I couldn't deal with the OCD-ness of some Corvette buyers and owners.
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Newdude (11-29-2017)
11-28-2017, 03:52 PM
#23
Racer
Flat
I assure you it doesn't take 15-20 miles for flat spots to go away. I sell MINI Coopers. 90% of them have RUN Flat Tires. Run Flats Tires Flat Spot quickly because of the rigid sidewall. Our test drive is 3 miles long. The cars that have been sitting shake a little (or alot if it's an aged unit). They are running smooth after the first mile or something else is wrong.
11-28-2017, 04:02 PM
#24
Team Owner
When this happened on Saturday, we called our top Corvette tech at home and asked him to come in (45 minutes away) and check it out. He swapped out the tires for a fresh set but the customer was still wary and wanted to think about it. We had absolutely no problem with that since I don't want anyone purchasing a car they are not completely comfortable with.
The customer wanted us to give our own guarantee that if he wasn't happy after so many miles we would give him new tires if the warranty wouldn't which we were not willing to do.
When the shop opened Monday morning, we had the car road tested again and it was fine. Unfortunately we had another customer contact us last night to purchase the car. We are getting the wire transfer today. The car is still on the website because we leave it up till we have money in house and paperwork going out.
We did tell the customer today that we have a similar car in another color he could purchase and that if he came in during normal business hours he could ride in the car with our tech or service manager to check the ride quality.
I didn't want the customer to think we were making up the story of someone else buying the car.
Dave
The customer wanted us to give our own guarantee that if he wasn't happy after so many miles we would give him new tires if the warranty wouldn't which we were not willing to do.
When the shop opened Monday morning, we had the car road tested again and it was fine. Unfortunately we had another customer contact us last night to purchase the car. We are getting the wire transfer today. The car is still on the website because we leave it up till we have money in house and paperwork going out.
We did tell the customer today that we have a similar car in another color he could purchase and that if he came in during normal business hours he could ride in the car with our tech or service manager to check the ride quality.
I didn't want the customer to think we were making up the story of someone else buying the car.
Dave
Last edited by Thunder22; 11-28-2017 at 04:05 PM.
11-28-2017, 04:06 PM
#25
Your naivete in believing the things some people say on an internet forum never ceases to amaze me, only to be surpassed by the notion that flat-spotting is an actual problem.
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4thC4at60 (11-29-2017)
11-28-2017, 04:18 PM
#26
Team Owner
Funny how you avoid the point that I was making, I would try to explain it to you again, but that would be like singing a song to a deaf man.
How did you know that the vibration was 100% caused by flat spotted tires? How did you know that Dave replaced all 4 when the OP said he only replaced 2? yeah, you knew, ok, lol Arrogance, you have the market cornered on that one.
Last edited by Thunder22; 11-28-2017 at 04:20 PM.
11-28-2017, 04:19 PM
#27
When this happened on Saturday, we called our top Corvette tech at home and asked him to come in (45 minutes away) and check it out. He swapped out the tires for a fresh set but the customer was still wary and wanted to think about it. We had absolutely no problem with that since I don't want anyone purchasing a car they are not completely comfortable with.
The customer wanted us to give our own guarantee that if he wasn't happy after so many miles we would give him new tires if the warranty wouldn't which we were not willing to do.
When the shop opened Monday morning, we had the car road tested again and it was fine. Unfortunately we had another customer contact us last night to purchase the car. We are getting the wire transfer today. The car is still on the website because we leave it up till we have money in house and paperwork going out.
We did tell the customer today that we have a similar car in another color he could purchase and that if he came in during normal business hours he could ride in the car with our tech or service manager to check the ride quality.
I didn't want the customer to think we were making up the story of someone else buying the car.
Dave
The customer wanted us to give our own guarantee that if he wasn't happy after so many miles we would give him new tires if the warranty wouldn't which we were not willing to do.
When the shop opened Monday morning, we had the car road tested again and it was fine. Unfortunately we had another customer contact us last night to purchase the car. We are getting the wire transfer today. The car is still on the website because we leave it up till we have money in house and paperwork going out.
We did tell the customer today that we have a similar car in another color he could purchase and that if he came in during normal business hours he could ride in the car with our tech or service manager to check the ride quality.
I didn't want the customer to think we were making up the story of someone else buying the car.
Dave
11-28-2017, 04:23 PM
#28
I have to side with the OP here. For him to pay for and drive off in a car when he wasn't completely satisfied or had lingering reservations he would have to be nuts. If the car has been sitting since March there can't be that big a demand for it and surely there are others available.
11-28-2017, 04:23 PM
#29
Team Owner
I assure you it doesn't take 15-20 miles for flat spots to go away. I sell MINI Coopers. 90% of them have RUN Flat Tires. Run Flats Tires Flat Spot quickly because of the rigid sidewall. Our test drive is 3 miles long. The cars that have been sitting shake a little (or alot if it's an aged unit). They are running smooth after the first mile or something else is wrong.
I think I'll stick with you
11-28-2017, 04:31 PM
#30
Platinum Supporting Dealership
I have to side with the OP here. For him to pay for and drive off in a car when he wasn't completely satisfied or had lingering reservations he would have to be nuts. If the car has been sitting since March there can't be that big a demand for it and surely there are others available.
Dave
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11-28-2017, 04:35 PM
#31
Team Owner
6 hours? Wow. I think the last time I bought a vette from Kerbeck/Harry I was in/out in about an hour, and that's because I couldn't get my father to leave the showroom, and that hour included using the men's room twice
11-28-2017, 04:38 PM
#32
Safety Car
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Unmodified C8 of the Year 2021 Finalist
2018 C7 of Year Finalist
I have to side with the OP here. For him to pay for and drive off in a car when he wasn't completely satisfied or had lingering reservations he would have to be nuts. If the car has been sitting since March there can't be that big a demand for it and surely there are others available.
VIN 1G1YX2D7XH5xxxxxx Engine 6.2L (376 ci) V8 DI engine Transmission 7-speed manual transmissionTrim Jet Black, Perforated Mulan leather seating surfaces Color Admiral Blue Metallic
Pricing
Destination Charge $995.00
Installed Options
Carbon Flash Badge Package $100.00
Red-painted brake calipers $595.00
Wheels, 19" front and 20" rear, Black aluminum, Grand Sport $495.00
Performance data recorder and Navigation1 $1,795.00
Grand Sport 2LT $4,455.00
Red safety belt color $395.00
Total Options $7,835.00
MSRP* $74,280.00
11-28-2017, 04:40 PM
#33
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St. Jude Donor '12-'13-'14-'15-'16-'17
I think I was in and out of the dealership here in less than an hour when I traded my C6 for my C7. If anyone is at a dealer for 6 hours deciding whether to buy a car or not, they probably shouldn't buy it. It's also a clue to the dealer that the customer may be so OCD their life would be miserable if they sold it to him.
11-28-2017, 04:43 PM
#34
Team Owner
I think I was in and out of the dealership here in less than an hour when I traded my C6 for my C7. If anyone is at a dealer for 6 hours deciding whether to buy a car or not, they probably shouldn't buy it. It's also a clue to the dealer that the customer may be so OCD their life would be miserable if they sold it to him.
11-28-2017, 04:56 PM
#35
I don't know - $75,000 is a lot of money (to me) and I would want to be sure I was making the right decision. If it took 6 hours then that's what it took. I don't think it's unreasonable to have certain expectations when you spend your hard-earned cash on a vehicle. It should be clean, it should not have flat spots. A little customer education up front would probably have resolved this issue with the buyer. A simple explanation about flat spots and why not to worry about them - maybe take it out with the buyer and run it for 2-3 miles. After all, he's paying you and wants to feel like his concerns are being taken seriously - who knows how long it took to be able to afford a car like this?
I help people either buy their home of sell their home - either way, usually the biggest transaction of their life. I do everything to make sure to explain upfront what to expect during the process and hold their hands (if they want me to) to the very end. I get lots of repeat business and referrals because of it.
I made the purchase of my car in less than an hour and with test drive of about 3 miles. Arranged delivery and was told to expect the car to be cleaned polished and sparkling when I came back. I came back for delivery to find my "new" car dirtier than when I last saw it with fingerprints smeared all over the windows. Didn't make a big stink about it - figured if that's the best they could do I wouldn't give them a second chance. IMO, that salesman should have inspected the car before I got there and corrected the condition - ah, but I had already paid for it. Some times we need to think about exceeding the buyer's expectations - never mind just barely meeting them. And with that .... I'll get off my soap box
I help people either buy their home of sell their home - either way, usually the biggest transaction of their life. I do everything to make sure to explain upfront what to expect during the process and hold their hands (if they want me to) to the very end. I get lots of repeat business and referrals because of it.
I made the purchase of my car in less than an hour and with test drive of about 3 miles. Arranged delivery and was told to expect the car to be cleaned polished and sparkling when I came back. I came back for delivery to find my "new" car dirtier than when I last saw it with fingerprints smeared all over the windows. Didn't make a big stink about it - figured if that's the best they could do I wouldn't give them a second chance. IMO, that salesman should have inspected the car before I got there and corrected the condition - ah, but I had already paid for it. Some times we need to think about exceeding the buyer's expectations - never mind just barely meeting them. And with that .... I'll get off my soap box
11-28-2017, 05:12 PM
#36
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St. Jude Donor '15-'16,'18
Even if the tires had a problem I would expect that the manufacturer, Michelin, would have taken care of it. The OP did lose the car for a silly reason IMHO.
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Foosh (11-28-2017)
11-28-2017, 05:14 PM
#37
I am reasonably certain that Kerbeck didn't become the "world's largest Corvette dealership" by thinking about their customers this way.
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Metalgearsolid_x (11-29-2017)
11-28-2017, 05:20 PM
#38
You’re the one being rude. I just wanted to know what people thought of the tire situation. If you think the tires would be ok, you take the gamble on a car that was sitting for months and covered in sand from Atlantic City. I made an appointment to see the car...the least they could have done was prepped it for sale before I showed up.
Last edited by tptboy; 11-28-2017 at 06:01 PM.
11-28-2017, 05:27 PM
#39
Team Owner
I don't know - $75,000 is a lot of money (to me) and I would want to be sure I was making the right decision. If it took 6 hours then that's what it took. I don't think it's unreasonable to have certain expectations when you spend your hard-earned cash on a vehicle. It should be clean, it should not have flat spots. A little customer education up front would probably have resolved this issue with the buyer. A simple explanation about flat spots and why not to worry about them - maybe take it out with the buyer and run it for 2-3 miles. After all, he's paying you and wants to feel like his concerns are being taken seriously - who knows how long it took to be able to afford a car like this?
I help people either buy their home of sell their home - either way, usually the biggest transaction of their life. I do everything to make sure to explain upfront what to expect during the process and hold their hands (if they want me to) to the very end. I get lots of repeat business and referrals because of it.
I made the purchase of my car in less than an hour and with test drive of about 3 miles. Arranged delivery and was told to expect the car to be cleaned polished and sparkling when I came back. I came back for delivery to find my "new" car dirtier than when I last saw it with fingerprints smeared all over the windows. Didn't make a big stink about it - figured if that's the best they could do I wouldn't give them a second chance. IMO, that salesman should have inspected the car before I got there and corrected the condition - ah, but I had already paid for it. Some times we need to think about exceeding the buyer's expectations - never mind just barely meeting them. And with that .... I'll get off my soap box
I help people either buy their home of sell their home - either way, usually the biggest transaction of their life. I do everything to make sure to explain upfront what to expect during the process and hold their hands (if they want me to) to the very end. I get lots of repeat business and referrals because of it.
I made the purchase of my car in less than an hour and with test drive of about 3 miles. Arranged delivery and was told to expect the car to be cleaned polished and sparkling when I came back. I came back for delivery to find my "new" car dirtier than when I last saw it with fingerprints smeared all over the windows. Didn't make a big stink about it - figured if that's the best they could do I wouldn't give them a second chance. IMO, that salesman should have inspected the car before I got there and corrected the condition - ah, but I had already paid for it. Some times we need to think about exceeding the buyer's expectations - never mind just barely meeting them. And with that .... I'll get off my soap box
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joemessman (11-28-2017)
11-28-2017, 05:28 PM
#40
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St. Jude Donor '12-'13-'14-'15-'16-'17
You’re the one being rude. I just wanted to know what people thought of the tire situation. If you think the tires would be ok, you take the gamble on a car that was sitting for months and covered in sand from Atlantic City. If this is Dave or someone for Kerbeck it just goes to show how much you don’t care about your potential customers.
A large number of C7 owners put their car away for several months every winter. They do this for several years with no damage from flat spotting of the tires.