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What a dreadful day at the dealership

 
Old 12-30-2017, 11:37 PM
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gavinvr4
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Default What a dreadful day at the dealership

Hello everyone thanks for visiting my post, I was just at the dealership today to check out a used 2016 Z06,
LT3 package, Z07 performance, competition seats.
Let me tell you this car is loaded, had 14k miles asking $66,400.
I know I had to work a deal so I shoot an offer of 62k, moments later used car sales manager comes in and asked “Are you serious about buying a car” then he chewed me out with an attitude because of my offers. He went on and said the NADA trade in value at 75k and bank will loan 125% of that. He then questions me “how did you came up with that numbers it is from the sky”. From this point on I felt wow What a genuine customer service, I literally
Felt like I was given a parenthood lessons. At the end he Reinstated that “the Internet price is the final price, do you want to buy it”. I shake my head then he took all the paper documents away from me and leave the room with a quote
”stop wasting my time”. Even the salesman apologize about his manager reaction. I now understands why people are dreadful with purchasing a vehicle.
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Old 12-30-2017, 11:41 PM
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Maxie2U
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Sounds like the end of month/end of year sale quota has gotten to him. That said, there is no excuse for such behavior.

Do yourself a favor, never return to that dealer. Just imagine if you purchased the car then had a problem with it!

Last edited by Steven Bell; 12-31-2017 at 01:57 PM.
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Old 12-30-2017, 11:42 PM
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Kevin A Jones
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Was it a Chevy dealer?
Obviously which ever dealer it was you chose the wrong one.

Last edited by Kevin A Jones; 12-30-2017 at 11:44 PM.
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Old 12-30-2017, 11:49 PM
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If in fact he was as rude as you portrayed, there's no excuse for that. On the other hand, your offer was rather ridiculous, and basically a trade-in value price. Perhaps that's what he was trying to convey to you. They are entitled to a fair profit, and certainly aren't in business to lose money.

Last edited by Foosh; 12-30-2017 at 11:50 PM.
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Old 12-30-2017, 11:54 PM
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I got a similar experience 3 yrs ago trying to put an order in on a Hellcat at the same time I had just finished the paperwork for a Rubicon, then was directed over to the "Hellcat" sales guy...told him never mind since I did not want to pay over sticker he was not interested in selling a car to someone who had just purchased a new vehicle from them already..told him I would buy a Vette for those prices and I did! I still want to drive in and park my Vette right outside his window even though its been 3yrs in case he still works there...tell him that what his missed Hellcat sales got him.
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Old 12-30-2017, 11:55 PM
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Unfortunately, your experience is not unique, not by any means.

I'd have considered and probably done two things: 1) tell the manager he probably knew where he could put the car, then 2) I'd have demanded to see the person who either owned or actually run the entire shebang. He/she and I would have had a heart-to-heart talk then and there. Indeed, in today's world, next time you are offering/"negotiating" I'd consider recording the conversation with such as the sales manager so that you could replay it for the real boss. And, as I left that person--if I'd not felt better doing so--I'd let him/her know that I'd send copies to the newpapers, not ones they advertise in, of course, and the Better Business Bureau.

If nothing else it would give all concerned something to think about, and from my past experience going to the top when I've felt wronged, it has led to proven consequences for the a**holes. I've had a couple come slinking back to me after getting... well, you know what.

All the best and there are SO many other C7s at other venues. All the BEST!!!

p.s. I should probably add that every dealer/sales-manager is totally within their right to accept or not any legitimate offer, but to do so in any belittling way, or worse... they are NOT, imho!

And, Foosh, even what one person might think a ridiculous potential customer behavior/offer/what-have-you does NOT warrant impolite behavior, belittlement, and such. And, it's hardly smart from a sales perspective. I'm reminded of a friend who stopped in and looked at the Ford GT when it first actually hit dealership on a large scale--including his local dealer. He looked at one and placed an order... money down, of course. He came in some time later and was treated so badly when trying to looking over their roped-off "demo" and only display model he canceled his order and bought a Lambo two days later. He has never gone back to his local dealership... for anything. However, he has since had a few more Lambos, currently owning a Contach and an Aventador. True story.

Last edited by Avanti; 12-31-2017 at 12:08 AM.
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Old 12-30-2017, 11:56 PM
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Originally Posted by Foosh View Post
If in fact he was as rude as you portrayed, there's no excuse for that. On the other hand, your offer was rather ridiculous, and basically a trade-in value price. Perhaps that's what he was trying to convey to you. They are entitled to a fair profit, and certainly aren't in business to lose money.
Either way I would still never pay asking price unless it is clear they are a no negotiation sales. He did not have to be rude about it if it played out that way.
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Old 12-30-2017, 11:56 PM
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You through out a low ball offer. The dealer told you to take a hike in not the nicest way. I’ve been in your shoes before. No biggie, don’t take it personal and move on.
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Old 12-30-2017, 11:57 PM
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No one knows what will fly until you start the negotiating process. A badass manager isn't that hard to find. I've found several across the Country over the years. I can name the Chev. dealerships that have these Pit Bulls that I have tried to negotiate a deal with. Find another C7 and dealer.
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Old 12-30-2017, 11:59 PM
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Originally Posted by Foosh View Post
If in fact he was as rude as you portrayed, there's no excuse for that. On the other hand, your offer was rather ridiculous, and basically a trade-in value price. Perhaps that's what he was trying to convey to you. They are entitled to a fair profit, and certainly aren't in business to lose money.

I kind of dont agree here. Its not like he offered 55,000. When trying to come up with a deal, you start somewhere. If its a final price, should be clearly stated on the car.
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Old 12-30-2017, 11:59 PM
  #11  
John Ulrich
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Originally Posted by Foosh View Post
If in fact he was as rude as you portrayed, there's no excuse for that. On the other hand, your offer was rather ridiculous, and basically a trade-in value price. Perhaps that's what he was trying to convey to you. They are entitled to a fair profit, and certainly aren't in business to lose money.
You're right, but if that sales manager was a true professional he could have turned that around with some nice talk and reasoning with the buyer and come out with a sale. I've worked with great "closers" and many **** poor negotiators who were only warming a chair. Unfortunately the poster experienced the later.
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Old 12-31-2017, 12:10 AM
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Originally Posted by 2quik6 View Post
I got a similar experience 3 yrs ago trying to put an order in on a Hellcat at the same time I had just finished the paperwork for a Rubicon, then was directed over to the "Hellcat" sales guy...told him never mind since I did not want to pay over sticker he was not interested in selling a car to someone who had just purchased a new vehicle from them already..told him I would buy a Vette for those prices and I did! I still want to drive in and park my Vette right outside his window even though its been 3yrs in case he still works there...tell him that what his missed Hellcat sales got him.
There's a local to me Chev. dealer Classic Chev. in Dallas Fort Worth, Texas that I may run my new 2017 C7 vert by to basically thumb my nose at the sales rep. I already sent a photo of me closing the handshake deal in front of the Chev. dealer I bought it from, to this high and mighty jacka** on the radio every Saturday morning. This guy basically went berserk in his return email to me.
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Old 12-31-2017, 12:16 AM
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Foosh
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Originally Posted by John Ulrich View Post
You're right, but if that sales manager was a true professional he could have turned that around with some nice talk and reasoning with the buyer and come out with a sale. I've worked with great "closers" and many **** poor negotiators who were only warming a chair. Unfortunately the poster experienced the later.
There are at least two sides to every story. We've heard one side, which is why I said if he really was as rude as portrayed, it would be inexcusable, but I'm smelling the possibility of some embellishment/selective reporting of this story.

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Old 12-31-2017, 12:23 AM
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Originally Posted by gavinvr4 View Post
Hello everyone thanks for visiting my post, I was just at the dealership today to check out a used 2016 Z06,
LT3 package, Z07 performance, competition seats.
Let me tell you this car is loaded, had 14k miles asking $66,400.
I know I had to work a deal so I shoot an offer of 62k, moments later used car sales manager comes in and asked “Are you serious about buying a car” then he chewed me out with an attitude because of my offers. He went on and said the NADA trade in value at 75k and bank will loan 125% of that. He then questions me “how did you came up with that numbers it is from the sky”. From this point on I felt wow What a genuine customer service, I literally
Felt like I was given a parenthood lessons. At the end he Reinstated that “the Internet price is the final price, do you want to buy it”. I shake my head then he took all the paper documents away from me and leave the room with a quote
”stop wasting my time”. Even the salesman apologize about his manager reaction. I now understands why people are dreadful with purchasing a vehicle.
I have a better one for you the sales guy I spoke to, when I made an offer on a new Vette, he got out of his chair put his HANDS on my shoulder with a slight slap and said Good-by. I was just about to tear him a new *** when my wife grabbed me by the arm and said calm down. She knew where I was headed. Some of these sales guys are nutty.
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Old 12-31-2017, 12:35 AM
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It's simple: if a salesman's lips are moving, if their vocal cords are resonating a sound, then they are lying. The 1 truth in a 'negotiation' is that your BS needs to be stronger than their BS. It sounds like yours was being that he couldn't sway you. My hat off to you, sir. We'll done. The first thing they latch onto is 'do you desire the car', if so they have leverage. When he walked out, he was calling your bluff or he was just not motivated. In either case, leave and don't look back. Cars, even the z06, are commodities. They all are built in the same place and , with minor differences, are the same. The 1 rule with a commodity, is that the only differentiator is PRICE. There's another 2016 z06 somewhere else that is waiting for you that the PRICE will be right on. Never give them leverage, never cave in on your price, and always lowball (because, you can always come up and their feelings are not real: remember the BS comment I made) and you will be victorious.

On the next attempt, don't even start with the car you want (BS) if possble. Look at another car and let them up sell you to the z06 knowing that you'll only look at it if your preset conditions are met. There are many strats you can use and are found on YouTube. I like John Cadogan ( an Aussie) who is a broker in the Australia market but the info is universal.

Last edited by tcinla; 12-31-2017 at 12:39 AM.
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Old 12-31-2017, 01:32 AM
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Thankfully I've never had any experiences this bad when dealing with car sales. I definitely wouldn't let someone talk down to me or put their hands on me that's for sure. I don't think the OP's offer was even that insulting these cars new aren't exactly flying off the lots even with the discounts, I can't imagine used are doing any better. I hate car shopping, even when you are just starting the process of looking and going to see cars in person, finding out current rebates, etc. They make what should be a 30 minute process a 3 hour process. I've tried to negoiate with some over email or phone and they want you to come in and go through their routine. It sucks, but we all do it. Some reps are better than others though that's for sure.
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Old 12-31-2017, 02:06 AM
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$62k on a 66k ASKING price is hardly a low ball offer. Sales manager thiught he would cave in and he didnt. It is a 3 year old car that is not under high demand. You can get a base Z06 brand new for a few $k more. In a few months the car will loae $4k in value anyway.
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Old 12-31-2017, 08:11 AM
  #18  
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Originally Posted by tcinla View Post
It's simple: if a salesman's lips are moving, if their vocal cords are resonating a sound, then they are lying. The 1 truth in a 'negotiation' is that your BS needs to be stronger than their BS. It sounds like yours was being that he couldn't sway you. My hat off to you, sir. We'll done. The first thing they latch onto is 'do you desire the car', if so they have leverage. When he walked out, he was calling your bluff or he was just not motivated. In either case, leave and don't look back. Cars, even the z06, are commodities. They all are built in the same place and , with minor differences, are the same. The 1 rule with a commodity, is that the only differentiator is PRICE. There's another 2016 z06 somewhere else that is waiting for you that the PRICE will be right on. Never give them leverage, never cave in on your price, and always lowball (because, you can always come up and their feelings are not real: remember the BS comment I made) and you will be victorious.

On the next attempt, don't even start with the car you want (BS) if possble. Look at another car and let them up sell you to the z06 knowing that you'll only look at it if your preset conditions are met. There are many strats you can use and are found on YouTube. I like John Cadogan ( an Aussie) who is a broker in the Australia market but the info is universal.


Back in 2013, I was looking at a 2010 Camaro SS. I found it on Autotrader advertised for $26,500.00, which I found to be reasonable. It had about 10,000 miles on the clock, black with gunmetal racing stripes, and didn't have a nick or scratch on it. Even the undercarriage looked brand new. I don't think the previous owner ever drove it in the rain. After taking the car out for a test ride, the salesman ushered me into the bullpen. The manager came by and shook my hand, and let me know that the internet price did not include $1400.00 worth of dealer installed "upgrades" like new brake pads, oil change, differential service, new filters, etc. I made it known that I was not interested in paying for items over and above the advertised price. Furthermore, I told them that I was only interested in paying $25,000.00 for the car, at which point, the sales manager reacted similarly to what the OP experienced. The sales manager suggested that I can buy a V6 Camaro at the price that I wanted to pay, which really fried me. I tried to walk out the door at this point, but the friendly salesman ushered me back. I felt like I was caught in a game of "good cop, bad cop". After the negotiation turned into more of an argument, I got up and left. Of course, they called me back a week later asking me to reconsider. I never returned.

Traditionally, the norm for buying used cars dictates that the advertised price for a used car always has lots of bargaining room. I think that some dealers advertise a desirable used car at a rock bottom price to bring traffic into the dealership, rather than to actually sell the advertised car. Most buyers see an internet price and go into the dealer thinking that they can buy the car for less. When they arrive and find out that the price is the lowest they are willing to go, they feel like they have been cheated and get angry. I can see the value in bringing traffic into the dealer using a flashy car like a Camaro, but when you sit someone down and tell them that the ACTUAL price is $1400.00 more, it really borders on dishonest.

You have to remember that the sales staff at that dealership is in business to make money, not to be your friend. They are friendly because you are paying them to be friendly through the commissions that they will earn from selling you the car at a high price. Don't be afraid of them when they get testy. It's all a sham. In reality, they want to sell the car to you WAY more than you want to buy it. They paid way less for that car in trade than they will ever sell it to you for. In the end, the price should be fair and agreeable to both the seller and the buyer. But sometimes to get to that agreeable price, you need to show the sales staff that you will not take any BS.
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Old 12-31-2017, 08:18 AM
  #19  
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Free World we live in. Offer any price you want to offer.
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Old 12-31-2017, 08:27 AM
  #20  
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One of the many dealership 'experiences' one misses out on when negotiating and buying online.

I personally don't see any harm/issue with what the OP did. An offer is a starting point for negotiations. If the sales manager doesn't like to negotiate, perhaps he should consider another line of work.
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