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My 2014 dropped a valve at 17,000 miles. Dealer wants $22k, GM offers no assistance.
GM customer care should change their site to DM doesn't care.
Anyone have a similar event?
Where on earth is $22,000 coming from?? The engine can be bought from GM for $8756.04 Right this second. Brand new. Without any core charge. SHIPPED EVEN. I call shenanigans.
My 2014 dropped a valve at 17,000 miles. Dealer wants $22k, GM offers no assistance.
GM customer care should change their site to DM doesn't care.
Anyone have a similar event?
Thanks,
Dave
Sorry to hear about this, and no thankfully I haven't had such an experience...just wanted to mention that there was another thread of a blown engine yesterday...and one poster said that they paid $14K for a new motor. So you may want to shop around in any case. Best of luck.
I'm a bit surprised that GM offered nothing at all. I'm assuming you contacted GM customer service/satisfaction directly? I would think they would at least offer a discount/cost plus for engine/parts. Labor, I get that there's no help there but for parts, I'm disappointed. A small gesture for them would go a long ways.....good luck
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I guess I can see GM’s stance - the car is a 2014. Even though it is low mileage, they can’t warranty things forever. But on the other hand, if the car was properly maintained, the engine should go well beyond 17K miles without a complete failure. $22K sounds extremely expensive for an engine replacement - I agree about checking around and see if you can get a better price. And yes, it still would be good if GM could help out a bit on the cost of parts at least.
I did try using the Customer care assistance below but they offered no assistance.
I was in heavy traffic going 15mph and the engine locked up.
It was taken to Burdick GM in cicero Ny about 10 days later.
This car has never been in the rain garaged 365d a year and is immaculate. Never raced, over-revved or beat. 2500 miles per year max.
I had to change the major 350 amp fuse assembly to gain power to the vehicle before the flatbed towing company could load it as the EPB was engaged.
The towing company would not pull the vehicle while the brakes were on for fear of more damage.
I told Jay Pederzolli the service writer of this when I dropped the vehicle off.
Gm customer service called him and he said the vehicle was tampered with due to changing this fuse.
They offered no assistance.
After interviewing the service tech Steve, it was determined a valve spring had failed, dropping into the combustion chamber and locked the engine causing non-repairable damage.
On 10-18-21 they will begin removal and replacement of the engine for $24,000 dollars! Should be done this week.
Jay said he cannot dismantle the existing engine for damage unless I pay for it.
Jay said the existing engine belongs to GM due to warranty, there is no warranty, they are not paying anything, he further said it’s 3500-4000$ for the core charge!
Why would there be core charge on a new engine?
Further, I asked about the warranty of the new engine…how long and how many miles and what is covered and is it transferable and is there a cost.
Have not received a written repair estimate or explanation of these details.
This failure was caused by a defective valve spring that has happened on other vehicles.
GM should bear some of this cost.
I'll call GM Priority care tomorrow at 866-636-2273, if they can't help I'll sue the dealer for not being honest.
BBB, NYS attorney Generals offices are next, this is ridiculous.
I will have a 7 year old car with over $100,000 in it, worth 45K.
If it were me, I'd be looking for an engine from a wrecked 14 Vette with similar miles to swap in myself.
Reach out to auto recyclers near you.
car-part.com has a many to choose from. I'm Looking at a nice clean one in Z51 trim with 19k on it for $7820 right now.
Again if it were me, I'd then disassemble the failed core and inspect for damaged components. You say it ate a valve at idle RPM. It's possible the cylinder block is not damaged. It may be a simple fix, then you can sell it and recoup some of your money from the replacement engine. For example, maybe all it needs is a piston and rod assembly and a cylinder head. Those parts are very easily obtainable and simple to swap onto the engine.
Edit - if it were me I'd buy a brand new one from GM from the screenshot I posted below. Swap it in my car and then repair or part out the bad motor to recoup some of the cost.
Something doesn’t sound right. I don’t understand how GM can keep the engine if they are not replacing it under warranty. You should have the choice to either pay them to fix it or go somewhere else so it sounds like the dealership is doing something odd here.
As far as GM covering the repair I can understand why they are not covering this claim on a 7-8 year old car depending on when it was put into service. While the mileage is within the original warranty terms the timeframe is 2-3 years past and GM cannot warranty the car forever or else they would go bankrupt.
Let me understand this. The dealer is charging you $22K for the engine but there is a $3500-4k core charge so are they dropping the price you have to pay to between $18-19k. Gm doesnt care once you buy the car and its out of warranty look at the 3LT cars with the bad dashes no help there either
Can you tow the car somewhere else for a second opinion? Dealer sounds like a bunch of idiots. Don't understand why you think GM would help cover a repair on a seven year old car though. Good luck getting it repaired.
It sounds as if though they are selling you a remanufactured engine. For that transaction there would normally be a core charge. It shouldn't take many phone calls to other dealers to get some competitive costs.
Where on earth is $22,000 coming from?? The engine can be bought from GM for $8756.04 Right this second. Brand new. Without any core charge. SHIPPED EVEN. I call shenanigans.
I did try using the Customer care assistance below but they offered no assistance.
I was in heavy traffic going 15mph and the engine locked up.
It was taken to Burdick GM in cicero Ny about 10 days later.
This car has never been in the rain garaged 365d a year and is immaculate. Never raced, over-revved or beat. 2500 miles per year max.
I had to change the major 350 amp fuse assembly to gain power to the vehicle before the flatbed towing company could load it as the EPB was engaged.
The towing company would not pull the vehicle while the brakes were on for fear of more damage.
I told Jay Pederzolli the service writer of this when I dropped the vehicle off.
Gm customer service called him and he said the vehicle was tampered with due to changing this fuse.
They offered no assistance.
After interviewing the service tech Steve, it was determined a valve spring had failed, dropping into the combustion chamber and locked the engine causing non-repairable damage.
On 10-18-21 they will begin removal and replacement of the engine for $24,000 dollars! Should be done this week.
Jay said he cannot dismantle the existing engine for damage unless I pay for it.
Jay said the existing engine belongs to GM due to warranty, there is no warranty, they are not paying anything, he further said it’s 3500-4000$ for the core charge!
Why would there be core charge on a new engine?
Further, I asked about the warranty of the new engine…how long and how many miles and what is covered and is it transferable and is there a cost.
Have not received a written repair estimate or explanation of these details.
This failure was caused by a defective valve spring that has happened on other vehicles.
GM should bear some of this cost.
I'll call GM Priority care tomorrow at 866-636-2273, if they can't help I'll sue the dealer for not being honest.
BBB, NYS attorney Generals offices are next, this is ridiculous.
I will have a 7 year old car with over $100,000 in it, worth 45K.
Not happy about GM.
You need a complete detailed contract for the labor and specifying the engine to be used. Based on the quote below, $9k for the new engine + $6k (swag) or whatever to R&R puts you at $15 + TT&L. Sounds like you are being overcharged $7k to install a remanufactured engine instead of a new one. Hell throw in another $1k for the parts department profit on the engine and you're still $6k in the hole. Those guys are about to bust you up.
Run do not walk from this Dealer. Go to a local shop and make sure it is a Corvette shop Or just do the phone call and see if they can do the job for you! I had the same problem in 1989 and wound up having a local shop take care of the problem. I will never leave a car at a Dealer again your local Corvette shops care and want your business.
^^^
Some dealers are crooked, some are incompetent, some are both. But some are good, we've had results from our local dealer.
IIRC, the GM warranty on a new engine may have limitations on who can install it.
^^^
Some dealers are crooked, some are incompetent, some are both. But some are good, we've had results from our local dealer.
IIRC, the GM warranty on a new engine may have limitations on who can install it.
Same with Harley. I tried to buy a new engine and install it myself, they said it had to be dealer installed for the warranty.
10-24-2021, 09:27 AM
2014 Z51, 17,000 miles blown engine
