Paint flaw advise
03-07-2018, 09:12 AM
#42
Safety Car
Stuff happens. No need to make a big deal about it.
Either accept it and have the dealer fix it, or reject it and order another, and hope that the next one is perfect.
Why all the hand-wringing and fretting about the fact that your mass-produced car had a flaw (and a flaw subtle enough that you admit a pic can't show it)? You don't HAVE to accept it, but neither are you going to get a huge discount, nor is GM going to give you a hand-rubbed custom-matched and painted hood wrapped in a giant diaper and delivered by angels.
Either accept it and have the dealer fix it, or reject it and order another, and hope that the next one is perfect.
Why all the hand-wringing and fretting about the fact that your mass-produced car had a flaw (and a flaw subtle enough that you admit a pic can't show it)? You don't HAVE to accept it, but neither are you going to get a huge discount, nor is GM going to give you a hand-rubbed custom-matched and painted hood wrapped in a giant diaper and delivered by angels.
The thing is: there is absolutely no guarantee that the next car received in won't have something different and more substantial that needs correction (if correction is even possible). OP, you know what you have here, and you know that this one can be easily corrected.
03-08-2018, 08:16 PM
#43
02-18-2019, 07:47 AM
#44
Le Mans Master
I think you would be better off fixing the chip than getting a new hood that may have been painted at a different time at a different angle than the original hood especially if you have metallic flakes in your paint. Right now you have a very small problem-leave it at that.
02-18-2019, 08:05 AM
#45
Racer
Besides black, Arctic White is the easiest re-paint to do and not eff it up. If it was a metallic color, I would refuse the whole car. Try to get GM to give you a rebate of some kind. They have a customer service department that does stuff like that. Just don't get too angry. Let them know you haven't given up on Chevy and they will try a little harder. Do a freak out, and they won't care.
Also, you are doubly lucky its just the hood - you may find a nearly new one with perfect factory paint to replace your entire hood (keep the new liner, of course), since white doesn't fade. You have options.
.
Also, you are doubly lucky its just the hood - you may find a nearly new one with perfect factory paint to replace your entire hood (keep the new liner, of course), since white doesn't fade. You have options.
.
Last edited by LarryFL; 02-18-2019 at 08:17 AM.
02-18-2019, 01:41 PM
#46
Burning Brakes
Took my new NRB '15 to dealer's body shop after seeing 3 'pinholes' in the paint of the rear hatch.
Manager advised he has seen similar, and much worse, issues on Corvettes, and attributed it to something that occurred during the factory painting process. He stated he would have to repaint the entire hatch, and would do so if requested, as issue is definitely a factory defect. He further advised leaving things as they are, as the repaint would most likely result in more issues than currently exist. While I wasn't happy with the situation, I followed his recommendation and did my best to ignore the defect. Within a week, a flying stone hit the center of the hood about a foot in front of the windshield. Made the hatch issue nonconsequential. Touchup paint helped, and unfortunately stone chips are a part of life, especially when the lion's share of driving is extended distances at 75-85 mph. Now, four years later (to be precise, car's delivery date will be four years old on the 20th), que sera sera. Love the car and will keep it 'forever'.
Manager advised he has seen similar, and much worse, issues on Corvettes, and attributed it to something that occurred during the factory painting process. He stated he would have to repaint the entire hatch, and would do so if requested, as issue is definitely a factory defect. He further advised leaving things as they are, as the repaint would most likely result in more issues than currently exist. While I wasn't happy with the situation, I followed his recommendation and did my best to ignore the defect. Within a week, a flying stone hit the center of the hood about a foot in front of the windshield. Made the hatch issue nonconsequential. Touchup paint helped, and unfortunately stone chips are a part of life, especially when the lion's share of driving is extended distances at 75-85 mph. Now, four years later (to be precise, car's delivery date will be four years old on the 20th), que sera sera. Love the car and will keep it 'forever'.
02-18-2019, 10:58 PM
#47
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Withold all monies, until such time as the car can be reinspected by you after refurbishment. Do not, under any circumstances pay or finalize in any way your final payments with their finance mgr.
You are not, (in my mind,) entitled to any compensation for this delay..
You are not, (in my mind,) entitled to any compensation for this delay..
02-19-2019, 10:03 AM
#48
To those saying a dealership repaint is the same as a factory paint job in terms of quality and/or durability, that simply is not true (It can be drastically untrue depending on how bad the dealership is...). I'd never buy a car new that had to be repainted before I even took possession. Ask them to replace the hood with a different factory painted hood or walk away.
GM paint jobs are pretty lousy, they should really focus their efforts on improving the quality of their paint jobs - yeah, I know they invested in a new paint shop for the vettes, but they're still putting out inferior paint jobs on one of their top end models.
GM paint jobs are pretty lousy, they should really focus their efforts on improving the quality of their paint jobs - yeah, I know they invested in a new paint shop for the vettes, but they're still putting out inferior paint jobs on one of their top end models.
02-19-2019, 12:54 PM
#49
E-Ray, 3LZ, ZER, LIFT
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^^^
Hmm, I'm saying it could be better if done right! The factory robots paint hoods on carts that hold multiple parts. They are no programed to do one part! I don't think a Bowling Green Robot can match a quality painter! Granted you need to find a good one but there are many. A shop in Town charges $15,000 to $20,000+ for a car show paint job! GM could not come close! Don't need that level.
A good painter can also match the rest of the car and set pressures etc to match a 4 year old fade! Granted you need to find one who does a good job, usually word of mount and satisfied customers are best. I checked with my buddy with an 8 bay service shop and brought the wife's car to the body shop he uses. It had a shopping cart ding that needed repair and that quality shop painted a lot more than just that area and the even blended into the rear door when the ding was on the rear fender. Several years later you could not tell it was every painted nor could the BMW dealer when we traded it in. And it was metallic, harder to match. Just Sayn'
Hmm, I'm saying it could be better if done right! The factory robots paint hoods on carts that hold multiple parts. They are no programed to do one part! I don't think a Bowling Green Robot can match a quality painter! Granted you need to find a good one but there are many. A shop in Town charges $15,000 to $20,000+ for a car show paint job! GM could not come close! Don't need that level.
A good painter can also match the rest of the car and set pressures etc to match a 4 year old fade! Granted you need to find one who does a good job, usually word of mount and satisfied customers are best. I checked with my buddy with an 8 bay service shop and brought the wife's car to the body shop he uses. It had a shopping cart ding that needed repair and that quality shop painted a lot more than just that area and the even blended into the rear door when the ding was on the rear fender. Several years later you could not tell it was every painted nor could the BMW dealer when we traded it in. And it was metallic, harder to match. Just Sayn'
Last edited by JerryU; 02-19-2019 at 12:57 PM.
02-19-2019, 01:02 PM
#50
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Did you guys notice you were responding to a 1 year old question.
Bill
Bill
02-19-2019, 01:49 PM
#52
^^^
Hmm, I'm saying it could be better if done right! The factory robots paint hoods on carts that hold multiple parts. They are no programed to do one part! I don't think a Bowling Green Robot can match a quality painter! Granted you need to find a good one but there are many. A shop in Town charges $15,000 to $20,000+ for a car show paint job! GM could not come close! Don't need that level.
A good painter can also match the rest of the car and set pressures etc to match a 4 year old fade! Granted you need to find one who does a good job, usually word of mount and satisfied customers are best. I checked with my buddy with an 8 bay service shop and brought the wife's car to the body shop he uses. It had a shopping cart ding that needed repair and that quality shop painted a lot more than just that area and the even blended into the rear door when the ding was on the rear fender. Several years later you could not tell it was every painted nor could the BMW dealer when we traded it in. And it was metallic, harder to match. Just Sayn'
Hmm, I'm saying it could be better if done right! The factory robots paint hoods on carts that hold multiple parts. They are no programed to do one part! I don't think a Bowling Green Robot can match a quality painter! Granted you need to find a good one but there are many. A shop in Town charges $15,000 to $20,000+ for a car show paint job! GM could not come close! Don't need that level.
A good painter can also match the rest of the car and set pressures etc to match a 4 year old fade! Granted you need to find one who does a good job, usually word of mount and satisfied customers are best. I checked with my buddy with an 8 bay service shop and brought the wife's car to the body shop he uses. It had a shopping cart ding that needed repair and that quality shop painted a lot more than just that area and the even blended into the rear door when the ding was on the rear fender. Several years later you could not tell it was every painted nor could the BMW dealer when we traded it in. And it was metallic, harder to match. Just Sayn'
02-19-2019, 02:05 PM
#53
After patiently waiting since November for my first new 2019 to arrive, yesterday was a huge disappointment. Went by to examine the car prior to bringing in the check. On the hood is a half dollar size paint flaw! This is after the car sat in Quality Control for a week. Those at the dealership said no one saw this??? I saw it within a minute of looking at the car. The flaw is a slightly darker color than the rest of the hood. After meeting with the dealership paint guy, he said he had not seen this before. He mentioned the many problems under the old paint shop but had not seen this from the new shop. He was going to spend some time examining it again this morning before making a determination for an appropriate fix. Later today I will hear their resolution. Do you think it is fair that I should receive a discount, even if they have to repaint the entire hood? I am even considering withdrawing my deposit at this point due to the poor quality of service from all. I would appreciate some advise from the Vette Brain Trust.
02-19-2019, 03:10 PM
#54
E-Ray, 3LZ, ZER, LIFT
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I usually look but was responding to, 'Can't match a Bowling Green paint job!"