NavyBlue2

I've had my 5 free oil changes done at Classic Chevy SugarLand (Houston), all Mobil 1. Great work, no issues.

They mailed me a $20 discount coupon for my next oil change, so probably back there again for my first paid one...

USe-car

Just one more reason to buy a standard Stingray and not one with the dry sump oil system. Even dealers can't figure it out.

falcon5619

Not that I am aware of but if you ask around at your dealership there are usually only one or two techs that anyone would let touch their corvette. Find those techs to up your chances of success.

falcon5619

I have a base stingray and now I worry they will put 10 quarts of oil in it.

JerryU

A wet sump also should NOT be overfilled. If it is, the oil can hit the spinning crank!

This is what is stated in the CAUTION box in the Owner's Manual:
"Do not add too much oil. Oil levels above or below the acceptable operating range shown on the dipstick are harmful to the engine. If you find that you have an oil level above the operating range, i.e., the engine has so much oil that the oil level gets above the cross-hatched area that shows the proper operating range, the engine could be damaged. You should drain out the excess oil or limit driving of the vehicle and seek a service professional to remove the excess amount of oil."

I do all my own oil changes and always fill to a level not by some "estimated volume" (as it notes should be done in the 4 volume set of Service Manuals-and what I have done for 60 years!)

If I had a dealer change, I would check the level when I picked up the car. Even in a wet sump the oil should be hot BUT if checking, cold oil it will be a slight bit lower but if it is above the MAX mark on the dip stick tell the dealer and have some removed!

In a dry sump the oil should be hot so let it idle for ~10 minutes and check per the Owner's Manual using a watch! It's not rocket science just have to read! You have to learn to do it right anyway-you do check oil level periodically-don't you??

The problem with mechanics is the same with all skilled trades-not enough good folks want to do it! So a newbie or "Mechanic's Helper" is often assigned to the oil change service bay. May have been flipping burgers a short time before this first mechanics job!

gurneyeagle

"Just one more reason..."


Seriously? That wins the prize for most ridiculous post on the thread.


Amazing how people are so insecure about their purchases that they have to justify it by making such silly posts.

AORoads

Sad to read your story. Training, Training, Training. Plus, a Service Adviser's ability to read and comprehend.

Not every dealer will do that--Corvette-tech only to work on an oil change. If you think about their skill level compared to an "oil-changer" plus the fact that a technician makes more money on higher-cost work, it's clear why the Corvette tech MAY not do oil changes at some dealers.

Above falcon comment I made applies to this one, too.

It's possible Mistakes are made. If you can "be there" next to whomever does the oil change, it doesn't hurt. Not every shop will allow it tho. I've "corrected" the oil changer person re quarts of oil in the past. He wasn't offended.

JALLEN4

Some of you guys need to get over yourselves. Dealerships don't stock parts based on you calling to make an appointment. They stock parts based on past sales and it is all computerized. I will guarantee you the parts department had no idea you were coming nor should they have. When you work on one Corvette a week, as many dealers do, they are not a priority regardless of what you paid for it.

The service advisors job is not to work on your car nor to know all the nuances of its capacities. His job is to reduce to writing your complaints and concerns and then to act as the coordinator between you and the technician and to help you through the process of navigating the service department. It is solely the technicians job to understand how to properly complete your service. The best service advisors I ever had never worked on a car but were excellent communicators.

Olden Slowe

Whoops, other way around. Must’ve been tired when you typed this, as I know you know this.

kennyjames21

Bottom line - if the dealership takes a service appointment for a car they sell, like the corvette, it is their responsibility to have the right oil, the right amount of oil, and oil change people who know how to properly change the oil in your vehicle. If they don't, then the people running the dealership are incompetent, plain and simple.

It is flat out unacceptable for a client to come in for an appointment and the dealership to not have the right amount of oil to complete the job they accepted an appointment for, or for one of their techs to be assigned to the job and not know how to do it.

plmmd

Sorry if a customer is coming in for a specific purpose and you know that in advance you should have the part. If you need new tires should you drop off the car for a few days so they can order it????

I find if I get no satisfaction - email to GM and poor yelp and google reviews are a just reward to the dealership service department

ColoradoGS

This is what really needs to be a sticky. I know some dealers here have reached mythical status--and I had a great purchase transaction from MacMulkin--but the hard fact is that the dealer-manufacturer system is horrible and only exists because of laws and lobbying. In almost all cases, dealers sit in the middle of expensive transactions to siphon money and actually drain value instead of adding any.

The number of posts on this forum detailing dealers that don't know how to do an oil change, that don't know how to do an alignment, that can't change the tires, that have never heard of the MRC software update, that don't seem to be able to read GM bulletins that are posted here in plain english is absurd. And that's just the service side of the equation. Don't get me started on the sales side where they don't know basic vehicle features, don't give a fair trade in value, offer non-competitive finance, make up huge profit-making scams like "dealer doc fees", and then happily take hold back plus the difference between invoice and MSRP for their "value add".

The whole system needs to be scrapped. Or better yet, laws preventing alternative systems need to go away and just watch the dealer system as it is now go extinct. When your entire business model only exists because it is illegal for it not to...there's a huge problem.

Foosh

Correct and thank you.

hangman

Actually, this got me curious and I went back to check my invoice for the 2 free oil changes on my Stingray and they have been way overfilled. Once invoice showed a quantity of 10 and another 8 for the quarts of oil used. This is at Parkway Chevy in Tomball Texas. I am so freaking pissed right now and just left a voice mail for the service department manager to call me back. Been driving the car for almost 2 years with it being overfilled.

NoRuls

One of the few good things about living in CT is I'm near Jackson Chevrolet in Middletown where Paul Koerner is THE Corvette tech. Google his name. I never worry about anything he's done on my C7 up to and including my dry sump oil changes'.
BTW GM has a certification of some tech's they call "GM World Class Technician". Sounds like you guy's should call the dealer to see if they have such a person.

Cork76063

Thanks Foosh, but as I stated later on in the tread, the dealership didn't use the entire 10 quarts, and I asked and received the remainder of the 10th quart. Oil level was checked at the dealership and again once I got home.

JALLEN4

Your rant, to anyone with any real knowledge, is obviously based on something read since it has absolutely no relationship to reality. For more than a hundred years, manufacturers have had the right and financial backing to invent another way to distribute vehicles worldwide. Contrary to common thought, major manufacturers have owned and still do own individual dealerships. Most times very unsuccessfully. When asked, manufacturers will tell you their number one asset is their dealer body for a multitude of reasons not understood by most people.

At the end of the day, the only complaint the OP really has is that he waited an inordinate amount of time for an oil change. Who really cares if the service writer does not know how many quarts of oil the car holds? The mechanic obviously did know...hence the wait. Your never going to show me any service facility that always has every part every time in any industry. As said before, sometimes we need to get over ourselves!

Phanni

I'm not sure why it took so long to get the extra needed oil. They can get it from any auto zone, etc or even from Wally world.

JerryU

^^^
Not the new 0W-40 dexos 2 “stuff” being used to fill 2019 Vettes. It’s now the preferred oil to use on all C7’s! Stuff is like hens teeth, only currently at dealers.

Suspect parts dept called NAPA and others that delivery and found out they did not have it either and waited for a few quarts on 0-30 or the European 0-40 (that is not dexos certified) to be delivered! Can hear the dealer parts guy noww: “NAPA, do you have Mobile 0-40 in stock. Reply, sure will send it over in our delivery truck!” NAPA etc had no idea what this new Mobile oil is, just call and ask! I have!

Just changed the oil in my 2017 Grand Sport and used what I have in the past for C7’s, 0-30 Mobil 1 dexos Certifed from Walmart in 5 quart jugs. After the Mobil rebate paid $2.20/quart. Bet they won’t have the new 0W-40 for 6+ months. If it is significantly more money I’ll continue to use what I have in my C7’s since October 2013. I don’t Track so it’s fine for me.

davepl

Guess I don't feel so bad taking my own oil now! At least I know the right quantity to bring...

Someone (like the service manager) should have pulled cash out of his wallet and sent a carwash kid over to O'Reiley's to pick up the needed oil while you were waiting. That's how I would have handled it int he real world.