3LT - Another Dash question
06-18-2018, 10:26 PM
#21
Burning Brakes
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I’m the corvette tech for a dealership in buffalo area. I will check in the morning to see if this is covered. I know they just changed some of the certified pre owned warranty things. I’ve changed a couple of these dashes but they were all still under the bumper to bumper warranty.
06-19-2018, 08:24 PM
#22
Burning Brakes
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GM called today and gave me a hard time. We talked in circles around the fact that this should be covered because it's a defect and because it wasn't listed as a part that is excluded from warranty. They told me that I absolutely had to go to a dealer to get a "diagnostic" done and once GM ruled on their decision, it was final. I mentioned that it was funny that I sent pictures to the dealership that sold me the car and they came back with 50% without arriving at the dealership. I don't mind going to a dealer, but its so incredibly frustrating to have to go through this process. I asked to speak to a regional manager, but the only thing I could get was the mailing address to write to corporate GM. Which I will plan on doing if need be.
Another annoying piece is that in all of my conversations with GM and the local dealership is that they all said "your factory warranty has expired" and talked about those details before realizing the CPO 12mo/12k was in place.
Another annoying piece is that in all of my conversations with GM and the local dealership is that they all said "your factory warranty has expired" and talked about those details before realizing the CPO 12mo/12k was in place.
Last edited by JDMvette7; 06-19-2018 at 08:26 PM.
06-19-2018, 09:40 PM
#25
So, you haven't taken your C7 to a Chev. dealer? That's strange. Do so, and report back.
06-19-2018, 09:49 PM
#26
Burning Brakes
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I emailed pics and then called the same dealer to discuss. Then followed up to ask if I could bring it in and they said it wasn't necessary. I will be going back to them or another dealer within the week.
06-19-2018, 10:43 PM
#27
Le Mans Master
yes, had mine replaced in March - pulled away like post #17 it would lay back down in the sun - but you could tell, - they did a great job - glad I had it replaced
06-21-2018, 06:35 AM
#33
Instructor
My car has the Spice Red Appearance Group. The dash is a little different from the standard 3LT dash, and I understand the part 23358568 is no longer available. I have an appointment next week. I would like to be ready with a rebuttal when they tell that the part is discontinued. Any ideas?
06-21-2018, 09:11 AM
#34
06-21-2018, 11:10 AM
#35
E-Ray, 3LZ, ZER, LIFT
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My car has the Spice Red Appearance Group. The dash is a little different from the standard 3LT dash, and I understand the part 23358568 is no longer available. I have an appointment next week. I would like to be ready with a rebuttal when they tell that the part is discontinued. Any ideas?
First most I have seen as well as the OP's look like a competent interior repair shop could fit with some adhesive. However if that leaves a gap the approach I used to match my Adrenalin Red Upper dash Pad I added. cold work with a DIY adhesive fix. Just put this trim in the who seem between the two pieces. These are some pics of what I used for a different reason:
Pics below are what I used on the driver's door to match the red upper dash pad I added. It comes in rolls and various colors including black. But it would not match some colors. Can buy on Amazon.
.
06-21-2018, 11:30 AM
#36
E-Ray, 3LZ, ZER, LIFT
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Call GM directly - if this is not listed as 'not covered' then obviously it should be covered. Of course GM and the dealership know most people won't go through a legal fight to get justice, but hopefully if you push hard enough they'll do the right thing and fix the defect.
GM called today and gave me a hard time. We talked in circles around the fact that this should be covered because it's a defect and because it wasn't listed as a part that is excluded from warranty. They told me that I absolutely had to go to a dealer to get a "diagnostic" done and once GM ruled on their decision, it was final. I mentioned that it was funny that I sent pictures to the dealership that sold me the car and they came back with 50% without arriving at the dealership. I don't mind going to a dealer, but its so incredibly frustrating to have to go through this process. I asked to speak to a regional manager, but the only thing I could get was the mailing address to write to corporate GM. Which I will plan on doing if need be.
I know you took a pic BUT consider calling GM with a pic! I could take a pic from the forum and send it to them and show a dash with that minor issue when in fact my dash was also cracked from being exposed to the sun in a closed car for 4 yeasr!
I know you took a pic BUT consider calling GM with a pic! I could take a pic from the forum and send it to them and show a dash with that minor issue when in fact my dash was also cracked from being exposed to the sun in a closed car for 4 yeasr!
How could you expect them to say anything but the "Dealer Must Look At It? Granted a polite statement would be, "It might be covered please bring the car to a Dealer!"
I have had two items covered that GM official policy is logically was NOT covered. It took the Chevy Dealer's GM Local Area Service Manager to approve. One was a broken clutch pressure plate on a 6 month old Chevy (clutches normally are not covered.) The other was a hole my C6 AC condenser (GM says it could be caused by a rock- I proved it wasn't!) Both covered 100% by the GM Local Area Service Manager. Can't blame the dealer or GM. Just Sayn'.
Last edited by JerryU; 06-21-2018 at 11:42 AM.
06-29-2018, 02:01 PM
#37
Burning Brakes
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Assuming that nothing goes wrong with the replacement, the total cost to me will be around $670 which I can live with.
Ultimately GM was set on their 50% contribution and when I went up the chain with the selling dealer, they agreed to split the remainder of the difference. Ready to have it fixed and move on with my life
Thanks to everyone for your input.
Ultimately GM was set on their 50% contribution and when I went up the chain with the selling dealer, they agreed to split the remainder of the difference. Ready to have it fixed and move on with my life
Thanks to everyone for your input.
06-29-2018, 06:23 PM
#38
Race Director
What is the real problem is that the C6 4LT had bad fuel tanks and the bad dash. I'm leaning to not buying GM in the future. Things break but the same old crap.
06-30-2018, 05:59 AM
#39
Can you give a link or the exact name for this.. not sure what to search for.. Thanks
06-30-2018, 09:07 AM
#40
Safety Car
My car has the Spice Red Appearance Group. The dash is a little different from the standard 3LT dash, and I understand the part 23358568 is no longer available. I have an appointment next week. I would like to be ready with a rebuttal when they tell that the part is discontinued. Any ideas?