Encountered some issues today with Chevy Tire Protection Plan
07-11-2018, 06:40 PM
#1
Instructor
Thread Starter
Encountered some issues today with Chevy Tire Protection Plan
Hi everyone,
It has been awhile since I posted. Not after I sold my dear vette and got an Abarth 124 spider. ( because new york insurance, moved from CA, price went from 3300 for 2cars to 9600 for the vette only a year for a base A8 C7, Can you believe that)
Needless to say I do miss my vette.
Moved to NY for personal reasons but that is why I am posting today.
After graduation, I moved to NY, and because I love cars so much and want to work in auto industry without a eng. degree I joined a Chevy Dealership as an SA.
Now short story today ( I feel like I should write a diary for all the funny stuff that is happening at the dealership from my perspective)
I had a 18 Grand Sport Customer with 708 miles on the car, driver side rear tire losing air, found a nail, we told him it needed a new tire because it is a vette that those tires
Now it doesn't have the cup2, but still a great tire. PSS ZP.
Customer purchased a tire and wheel protection plan from Chevy when he bought the car new, which I think is great because how bad the roads around NY is.
I was like don't worry they will pay for the tire.
Called up Chevrolet Protection, told me it can be repaired and refuse to pay for the new tire.
Then I called up Michelin customer support they said you can't repair it and it needs to be replaced.
I did let the customer go without paying because I truly believe GM should pay, so does my colleagues, corvette techs, and even my directer for the god damn tire (excuse my language)
Still haggling with GM/Chevy Extended Protection at this point.
Now you have heard the story, please give me your opinion if you have time, do you think I should have repaired it and let it go?
I mean on a tire like this.
What if the customer goes to the track and something happened because of the plug or patch, whose responsibility is that?
I am just baffled.
It has been awhile since I posted. Not after I sold my dear vette and got an Abarth 124 spider. ( because new york insurance, moved from CA, price went from 3300 for 2cars to 9600 for the vette only a year for a base A8 C7, Can you believe that)
Needless to say I do miss my vette.
Moved to NY for personal reasons but that is why I am posting today.
After graduation, I moved to NY, and because I love cars so much and want to work in auto industry without a eng. degree I joined a Chevy Dealership as an SA.
Now short story today ( I feel like I should write a diary for all the funny stuff that is happening at the dealership from my perspective)
I had a 18 Grand Sport Customer with 708 miles on the car, driver side rear tire losing air, found a nail, we told him it needed a new tire because it is a vette that those tires
Now it doesn't have the cup2, but still a great tire. PSS ZP.
Customer purchased a tire and wheel protection plan from Chevy when he bought the car new, which I think is great because how bad the roads around NY is.
I was like don't worry they will pay for the tire.
Called up Chevrolet Protection, told me it can be repaired and refuse to pay for the new tire.
Then I called up Michelin customer support they said you can't repair it and it needs to be replaced.
I did let the customer go without paying because I truly believe GM should pay, so does my colleagues, corvette techs, and even my directer for the god damn tire (excuse my language)
Still haggling with GM/Chevy Extended Protection at this point.
Now you have heard the story, please give me your opinion if you have time, do you think I should have repaired it and let it go?
I mean on a tire like this.
What if the customer goes to the track and something happened because of the plug or patch, whose responsibility is that?
I am just baffled.
Last edited by KLdy; 07-11-2018 at 06:41 PM.
07-11-2018, 07:05 PM
#2
Team Owner
Member Since: Jun 2005
Location: Northern, VA
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St. Jude Donor '15
"In honor of jpee"
I won't say anything about going to a track w. a tire that's been repaired. but there've been several threads w/in the last few weeks of people going back to the dealer w. a tire problem and getting it replaced BECAUSE of the tire/wheel plan they'd bought. So, it sounds like that's the right thing to do But, like everything, I guess it depends on the dealership, the GM rep for the tire program, what the sky looks like today, etc.?
07-11-2018, 07:09 PM
#3
Le Mans Master
Per the link below, Michelin permits one repair in the center section of the tire. It’s my understanding that if the puncture is too close to the sidewall, then it’s not repairable.
https://www.tirerack.com/tires/tiret...jsp?techid=226
https://www.tirerack.com/tires/tiret...jsp?techid=226
Last edited by sTz; 07-11-2018 at 07:34 PM.
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Avanti (07-12-2018)
07-11-2018, 07:11 PM
#4
Burning Brakes
07-11-2018, 07:20 PM
#5
Instructor
Thread Starter
I won't say anything about going to a track w. a tire that's been repaired. but there've been several threads w/in the last few weeks of people going back to the dealer w. a tire problem and getting it replaced BECAUSE of the tire/wheel plan they'd bought. So, it sounds like that's the right thing to do But, like everything, I guess it depends on the dealership, the GM rep for the tire program, what the sky looks like today, etc.?
So apparently that is not the first happened to him as well
He basically wanted us to say that we have repaired it already, and told them it needs a replacement....
07-11-2018, 07:20 PM
#6
Why would it be your call? As a new service advisor, I would think that determination would be the Service Manager's decision or another designated manager. The service advisors job is not to set policy but to follow procedure.
07-11-2018, 07:22 PM
#7
Instructor
Thread Starter
Per the link below, Michelin permits one plug/patch in the center section of the tire. It’s my understanding that if the puncture is too close to the sidewall, then it’s not repairable.
https://www.tirerack.com/tires/tiret...jsp?techid=226
https://www.tirerack.com/tires/tiret...jsp?techid=226
I want to take back, I called up Michelin again, they verified for me.
You can patch it 1 time and that is it, but no plugs.
07-11-2018, 07:23 PM
#8
Instructor
Thread Starter
Well, It wasn't my call, that why I got my supervisor involved.
07-11-2018, 11:32 PM
#9
Burning Brakes
I’ve posted on this before. Wheels and tires aren’t protected from road hazards from GM or Michelin. PSS tires run in the 350-400 range depending on where you buy them. And even at 350, throw in mounting, balancing, tax, labor and whatever miscellaneous fees (like tire disposal or the extra buck fifty NJ gets for new tires) you’ll get to 400-plus real quick.
All that being said, one screw, a nail and a sharp piece of metal = three new tires in 22 months. My five year policy has already paid for itself. I use Road Vantage. If you don’t have it, get it...it’s worth it.
All that being said, one screw, a nail and a sharp piece of metal = three new tires in 22 months. My five year policy has already paid for itself. I use Road Vantage. If you don’t have it, get it...it’s worth it.
07-12-2018, 10:07 AM
#11
Race Director
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07-12-2018, 11:54 AM
#12
Just be forewarned that the protection plan is useless on the Cup 2 tires. They are below minimum tread depth when they are brand new according to the plan. IE no coverage.
07-12-2018, 12:11 PM
#13
Drifting
Next time insert a nail through the sidewall and avert all the bickering with the protection plan folks. Easy way around the system.
07-12-2018, 10:01 PM
#14
Race Director
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Location: Bonneville Salt Flats, 223mph Aug. '04
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Insurance companies are like Las Vegas... they aren't in business to give money away no matter how they market themselves.