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Kerbeck washing new Vettes incorrectly

Old 10-10-2018, 04:56 PM
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Default Kerbeck washing new Vettes incorrectly

Is it wrong to expect a $60k car not to be washed incorrectly and thus end up needing $800 worth of paint correction (unfortunately I don't have the means to do it myself these days)?

I had specifically asked for my car not to be washed to which it was unfortunately was. I get a Honda Civic getting the typical dealer installed swirls/scratches but these aren't Civics.

Maybe I am expecting too much but you'd think a top Corvette sales dealership would have someone with a little more experience washing cars.








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Old 10-10-2018, 04:59 PM
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can you prove they did the damages you are taking about?
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Old 10-10-2018, 05:06 PM
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Originally Posted by pewter99 View Post
can you prove they did the damages you are taking about?
I mean with 100% certainty? No. With 99% certainty? Yes. The car was picked up with 9 miles and delivered with 9 miles. I just got pictures from the shipping company that show it was picked up from what looks like a wash bay at the dealership. Between that and the fact that I my complaint has gone unanswered for about 5 days lends me to believe I am correct in my belief. Unless you tell me the factory washes cars before they wrap them up for delivery but I can't imagine that is the case.
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Old 10-10-2018, 05:10 PM
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I heard the same thing from a YouTuber that said the same thing about his new Corvette he bought at Kerbeck. He had to do a stage 2 paint correction to get all the swirls and scratches out. Brand new car.
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Old 10-10-2018, 05:13 PM
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It's a production dealership, meaning they sell and get cars out the door. Some people go to a dealer and pull the interior and exterior plastic off themselves, drive the car home and wash it for the first time. If you want that kind of personal attention, you either have to be there, or have a very good understanding with someone, starting with your salesperson. Did you?
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Old 10-10-2018, 05:25 PM
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Originally Posted by AORoads View Post
It's a production dealership, meaning they sell and get cars out the door. Some people go to a dealer and pull the interior and exterior plastic off themselves, drive the car home and wash it for the first time. If you want that kind of personal attention, you either have to be there, or have a very good understanding with someone, starting with your salesperson. Did you?
I guess I thought I did. I asked only two things once I purchased it and this was my final call to my sales person before shipment arrived....no front plate and do not wash it. If they didn't have to wash it, wouldn't that save time in a production environment? Being a bit of a different car than most Chevys, I would have assumed this was a fairly common request or at the very least they had someone that knew how to properly wash a car.
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Old 10-10-2018, 05:27 PM
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When I purchased my 2019 there was a tag wrapped around the steering wheel with a picture of a C7 inside a car wash and a big red X over it. They're suggesting these cars not ran thru a car wash
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Old 10-10-2018, 05:42 PM
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This is the first I've heard of this but I'll try to get to the bottom of it. Did you custom order a car or did you purchase a car out of stock?

My guess is you purchased a car that had been in stock for a while. If the car was in stock and parked out of doors for a while, it probably need to be washed and polished before delivery. If we find a car showing swirls marks we would normally remove them before delivery. However, if you requested the car not be washed then they probably left the car as is. As far as being in the wash bay, we would absolutely rinse car off that is being picked up by a transport company so he can give it a proper instruction. No driver is going to sign off that he inspected a car that hasn't been rinsed nor would we expect him to since he is responsible for any damage you find on the car that he didn't note on the transport paperwork. You also stated that you requested no front tag. Was there a front tag on the car or were you just referencing your request?

Now, if you custom ordered a car, I'd have to look a little deeper into the story. We've seen plenty of cars come in from the factory with swirl marks but, again, we usually attempt to remove that prior to delivery unless there is a request not to do so.

Let me know more info about your transaction and I'll see what I can find out.

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Old 10-10-2018, 05:50 PM
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My BLACK '18 was fine... just, sayin'...
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Old 10-10-2018, 05:56 PM
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Originally Posted by [email protected] View Post
This is the first I've heard of this but I'll try to get to the bottom of it. Did you custom order a car or did you purchase a car out of stock?

My guess is you purchased a car that had been in stock for a while. If the car was in stock and parked out of doors for a while, it probably need to be washed and polished before delivery. If we find a car showing swirls marks we would normally remove them before delivery. However, if you requested the car not be washed then they probably left the car as is. As far as being in the wash bay, we would absolutely rinse car off that is being picked up by a transport company so he can give it a proper instruction. No driver is going to sign off that he inspected a car that hasn't been rinsed nor would we expect him to since he is responsible for any damage you find on the car that he didn't note on the transport paperwork. You also stated that you requested no front tag. Was there a front tag on the car or were you just referencing your request?

Now, if you custom ordered a car, I'd have to look a little deeper into the story. We've seen plenty of cars come in from the factory with swirl marks but, again, we usually attempt to remove that prior to delivery unless there is a request not to do so.

Let me know more info about your transaction and I'll see what I can find out.

Dave
Car from stock (G19446). You should have an email from me on Oct 5th at 3:40PM as well as this morning at 10:56AM.

As far as the front tag goes, I was just reference those were my two requests. No tag was put on the car.
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Old 10-10-2018, 05:57 PM
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Originally Posted by Avanti View Post
My BLACK '18 was fine... just, sayin'...
Better keep it that way!
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Old 10-10-2018, 06:25 PM
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Originally Posted by CarterRuss View Post
Car from stock (G19446). You should have an email from me on Oct 5th at 3:40PM as well as this morning at 10:56AM.

As far as the front tag goes, I was just reference those were my two requests. No tag was put on the car.
I'm not in the office now but I would remember an email with that complaint so I'm not sure what happened. In fact, now that I'm looking at your username, I just realized who this was. I'm pretty sure that you've never had an unanswered email from me before. I even went the extra distance for you when you got the car! If you sent me not one, but 2 messages that weren't answered and that has never happened before, you should have just called me or Joe.

Having said that, judging by your stock number I'd say your car got here in late May or early June so it was here for a while before you got it. Rather than just blindly follow your request, we probably should have called to ask you if you wanted us to handle it. But like I said, I'm not in the office so I'll look into tomorrow and we'll reach out.

Dave
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Old 10-10-2018, 06:43 PM
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Originally Posted by [email protected] View Post
I even went the extra distance for you when you got the car!
I know and my email started out with thanks for that I sent Joe a picture of it in Yosemite for proof.
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Old 10-10-2018, 07:40 PM
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Originally Posted by CarterRuss View Post
I know and my email started out with thanks for that I sent Joe a picture of it in Yosemite for proof.
Yep, he showed me! We'll reach out tomorrow AM.
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Old 10-10-2018, 08:03 PM
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Originally Posted by AORoads View Post
It's a production dealership, meaning they sell and get cars out the door. Some people go to a dealer and pull the interior and exterior plastic off themselves, drive the car home and wash it for the first time. If you want that kind of personal attention, you either have to be there, or have a very good understanding with someone, starting with your salesperson. Did you?
Bought mine out of state. Had to find a local dealer to do a courtesy delivery. The courtesy delivery manager tells me they havenít done one in a long while (other than fleet cars). Says GM pays for the PDI and goes on to say he wonít charge me anything. I go to pick up the car, and there it is in the row of Vettes under their covered patio area. I show the delivery manager my ID and he gives me the keys. There was still some white plastic in the interior. I touched the paint and he says ďsince we didnít charge you anything, we didnít even wash itĒ. He helps me get the white stuff off and remove the window sticker. I look the car over, start it, and drive off. Couldnít have been happier going that route. I did the first wash and paint treatment. Most dealers want to make the quick $500 for cleaning up the car before turning it over. I will go back to this dealer for service.
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Old 10-10-2018, 08:13 PM
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I forbade my dealer from washing my new ZL1 and will do that for all cars from now on. I'd be pissed if I asked for it not to be washed and they did it anyway.

The local Ford dealer here is the worst I have ever seen. They destroy the finish of every new vehicle they have.
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Old 10-10-2018, 08:32 PM
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Originally Posted by CarterRuss View Post
I guess I thought I did. I asked only two things once I purchased it and this was my final call to my sales person before shipment arrived....no front plate and do not wash it. If they didn't have to wash it, wouldn't that save time in a production environment? Being a bit of a different car than most Chevys, I would have assumed this was a fairly common request or at the very least they had someone that knew how to properly wash a car.
Yes, it would save time. I see from the subsequent posts by Dave at Kerbeck there may have been some time-on-the-lot-outdoors issues with the car that may have been rinsed for shipping, or even washed. I believe this will be resolved for you, and is (hopefully) a slight misunderstanding with one thing overriding your request. Tell us how it all turns out for you. And good luck with the car!
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Old 10-10-2018, 09:06 PM
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That car sat there all summer long before you expressed an interest in it, during which it was their car. I could see your point if you had factory ordered the car, but you can't make a request like that retroactive.
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Old 10-10-2018, 09:34 PM
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Originally Posted by CarterRuss View Post
Is it wrong to expect a $60k car not to be washed incorrectly and thus end up needing $800 worth of paint correction (unfortunately I don't have the means to do it myself these days)?

I had specifically asked for my car not to be washed to which it was unfortunately was. I get a Honda Civic getting the typical dealer installed swirls/scratches but these aren't Civics.

Maybe I am expecting too much but you'd think a top Corvette sales dealership would have someone with a little more experience washing cars.
So that we are understanding you correctly, you bought a car that's been sitting on a dealer lot for months (no doubt at a large discount), and you want them to retroactively not wash it?
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Old 10-10-2018, 09:45 PM
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Originally Posted by [email protected] View Post
Öjudging by your stock number I'd say your car got here in late May or early June so it was here for a while before you got it.

Dave
Originally Posted by mschuyler View Post
That car sat there all summer long before you expressed an interest in it, during which it was their car. I could see your point if you had factory ordered the car, but you can't make a request like that retroactive.
Bought two cars from a Kerbeck. Both perfect for me! Both were ordered to my specs. Picked up the 2008 C6 from Atlantic City and drove it home. However it wasnít sitting in a lot with ~200 cars that they were trying to sell. Donít see how you can expect any dealer to have cars in the lot ready to sell to someone that are not washed!

My Grand Sport was bought from Kerbeck, built to Bowling Green and delivered to a local dealer who acepted Courtesy Delivery. Not knowing this dealership I went to meet the service manager prior to delivery and did not want to sound like didnít trust their folks that wash cars they service, but said donít bother washing as I will wash, claybar and Zaino when I get it home. The service manager said, ďunderstand, my wife did the same when she got her C7- detailed herself!Ē

If youíre OCD about paint then either do what I did, order a made for you from Kerbeck and then I can see where they will be able to keep it as delivered but you pick it up. Or arrange Courtesy Delivery as I did when I bought the Grand Sport from them.

Last edited by JerryU; 10-10-2018 at 09:58 PM.
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