LaRocca

Heres the jist of my story:

I bought my brand new 2019 GS on June 20th of this year @ a dealership here in Los Angeles. In the 5 months that I had her in my possession, I put 3150 miles on her. 20 days ago, today, she started making 3 different noises in the same day.
The Noises:
I would start the car , back out of my parking space & when I would put it into drive & step on the accelerator, she would just make a terrible whining sound for a few seconds & then proceed to accelerate.
Directly afterwards, when I would come to the end of my driveway & stop, there was a loud rubbing sound coming from the right side of the engine. ( This same thing happened 3 times, that same day)
When I left ( on the 3rd time that day) this grinding sound ( almost sounded like my car was breathing) was coming from my center vent & it just made the same sound for nearly 30 miles.
I then dropped it off at the Dealership where I purchased her.
Today marks the 4th time Ive called & no one has called me back in 20 days, to even let me know what is going on with my Vette. I always get the " Hes not here today excuse."
The other day, I had a friend drive me through the lot & service area & I did not even see my Vette there at the dealership.
Just wondering what I should do now? Id sincerely appreciate some insight. Thanks

Sconn

Why have you not gone into the service office and asked about it personally? Especially if you were there with a friend?

Donuts

LaRocca

Sir, In all sincerity, I figured that I would just get fed some line of BS & by not even seeing my car there anyhow, Im pretty sure I was right. Just saying. Not being a smart a&%

LaRocca

Ok.I will give that a try.
Also...What if its not there & if there is really something wrong with my Vette, would I be possibly doing more damage to it driving it to another dealership? Ive never been through anything like this before. ( sorry for the newbie questions)

LaRocca

Isnt that the Dealerships job? I wouldn't know how to fix it even if I knew what the noises were.

Sconn

Your excuse makes no sense. This is YOUR car, correct? They are doing a job FOR YOU? You're acting like a victim when you should be taking charge and getting the answers you are owed as the owner of the car.

I'm confused why you think your car isn't there. Did you check inside the shop? Where would your car be? Do you have the Mychevrolet app? Find where it's at on GPS!

Donuts

LaRocca

Ive called them four seperate times to find out the status of my Vette. I can NOT MAKE them give me answers. As I stated, we drove through the entire DS & service area & my Vette was NOT there. What is so "confusing"?

KenHorse

After they didn't return your call for the 2nd time, I'd have been there, personally demanding to speak to the SM.

Quite honestly, to allow this situation to go on for as long as you have makes me wonder if you're not telling us the whole story.

LaRocca

When I initially dropped off my Vette, I gave them a detailed description of all noises & they documented all of the noises on the service repair invoice.

Bill Dearborn

Are you asking for a status on your car or are you asking to speak to a certain person?

If I call about the status of my car the dealership I go to will answer questions even if the Service Writer responsible isn't available. The other Service Writers will put me on hold for a few minutes while they check with the mechanic or say they will get back to me with an answer.

Your noise description and the length of time involved along with not seeing the car outside may indicate it is inside on a lift waiting for some major parts.

Personally walking in the door and asking for the status of your car is the best way to find out what is going on. If you don't get any answers from the Service Writers/Advisers ask to speak to the Service Manager. Everybody in the shop works for the Service Manager and if that person can't provide an answer you may need to move the car to a different dealership.

Bill

Sconn

I agree... This story is very odd to me.

LaRocca

I have NEVER been through anything like this before. This is my first new Corvette. How am I supposed to know how long these matters take hence, why I posted here in the first place? Why wouldn't I be telling the whole story? Are you serious?

Sconn

Look.. It's your car. If you don't have the ability to get answers from your Dealer, I'm sorry. If you don't have the ability to locate your vehicle, I'm sorry. I've given you a simple way to locate your vehicle without even leaving your couch!

I'm gonna tell you, there's nothing any of us on this forum can do for you either. This seems like a very simple problem to figure out. Go get your freaking car!
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Donuts

LaRocca

Thank you, Bill. You answered most of my questions ( without getting weird or accusatory) I sincerely appreciate your help & candor.

KenHorse

Being a Corvette has nothing to do with it.

Failing to return your calls, ESPECIALLY after 4 attempts and 20 days points to a bigger issue. You NEED to go there and DEMAND your concerns be addressed, period

Travelor

Go to the dealership as soon as you can, preferrably today and demand answers - where is it? what is being done?

No matter what the service people tell you, ask to see your car. If they cannot show you your car tell them you are going to the police and report it stolen. AND DO It!!!!!

Landru

JMHO, have to physically show-up asking WTH's happening.
IF they sent car to a 'specialist', somewhere, you've a right to know why.

Might make use time while waiting.
Begin researching CA's Lemon Law statutes, learn what your rights are.
Most states give specific #s for the same issue and/or a time limit to fix 'a' problem., 4 weeks seems most common. YMMV
A registered GM dealer has your car for the purpose of diagnosing & repairing issue(s) under factory warranty, at no cost to you.
However, dealers have specific timeframes in which to effect repairs too, and yours so far is 3 weeks.
No need to threaten dealer, just be informed a clock's running.

And if they won't answer your calls?
Bet they will once served papers informing 'em car's now their legal property, and their problem.