Paint Peeling on a $82.000 2016 Z51 Vert
12-20-2018, 01:38 PM
#21
Melting Slicks
Before GM / Mary's customer service ream does anything they are very likely going to want you to bring it to a dealer first. Give them a first chance to try to respond, then escalate. Going right to the top first isn't always the best approach IMHO.
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Malum1 (12-21-2018)
12-20-2018, 01:59 PM
#22
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While detailing my Vert for a car show I noticed paint peeling from under the rear spoiler on the passenger side....Since I have gone beyond the 3 yrs in spite of only 13,000 miles I am OUT OF WARRANTY and I know what I can expect from the dealer or GM....I am sharing this so those with the full rear spoiler can see if they have the same problem...Either they did not tighten it correctly or nothing was placed between the spoiler and the car....Obviously, I am very upset over this. I believe the fix would be to remove the back end to remove the spoiler so the body can be repainted.....If the GM person see's this post...please IM me.....thanks
Bill
12-21-2018, 01:04 AM
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Sorry you are having the paint issue and I hope the dealer/GM will help you out with the repair.
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obxchartercaptain (12-21-2018)
12-21-2018, 04:36 AM
#25
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UPDATE.....Actually she DID reply yesterday....someone from her office CALLED and EMAILED me, Ms. Barra sorrow for my problem and that she wanted to make sure it was taken care of.....while I was on the line she contacted the dealer I WANTED to do the work and stood by while I made an appointment with the Body Shop Manager to look at it .... After that was done, I asked if it would in fact be covered by GM and she said YES.....as far as a loaner car...that would have to be between the Dealer and Me.....I am very HAPPY to say that after ONE day of sending the Email I am getting the problem resolved.....
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Malum1 (12-21-2018)
12-21-2018, 08:55 AM
#26
Le Mans Master
^^^ Awesome news! Glad that you’re getting the issue resolved.
12-21-2018, 12:59 PM
#29
Le Mans Master
UPDATE.....Actually she DID reply yesterday....someone from her office CALLED and EMAILED me, Ms. Barra sorrow for my problem and that she wanted to make sure it was taken care of.....while I was on the line she contacted the dealer I WANTED to do the work and stood by while I made an appointment with the Body Shop Manager to look at it .... After that was done, I asked if it would in fact be covered by GM and she said YES.....as far as a loaner car...that would have to be between the Dealer and Me.....I am very HAPPY to say that after ONE day of sending the Email I am getting the problem resolved.....
i will be the first to admit I was wrong that she would reply. Simply amazing.
Now go buy that lottery ticket!
Last edited by Maxie2U; 12-21-2018 at 01:02 PM.
12-21-2018, 03:55 PM
#30
Glad they offered to try to repair it! Give us an update of the fix when it's completed.
12-22-2018, 08:30 AM
#32
Burning Brakes
Keep the faith....
Emailing the CEO did get results.....they do listen...you never get directly to them.....they have aides that try to keep us happy...
i have emailed the last 2 CEO’s with different problems (1 corvette related and 1 Cadillac related) and both issues were taken care of...
Enjoy your Holidays..
Emailing the CEO did get results.....they do listen...you never get directly to them.....they have aides that try to keep us happy...
i have emailed the last 2 CEO’s with different problems (1 corvette related and 1 Cadillac related) and both issues were taken care of...
Enjoy your Holidays..
12-22-2018, 08:39 AM
#33
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UPDATE.....Actually she DID reply yesterday....someone from her office CALLED and EMAILED me, Ms. Barra sorrow for my problem and that she wanted to make sure it was taken care of.....while I was on the line she contacted the dealer I WANTED to do the work and stood by while I made an appointment with the Body Shop Manager to look at it .... After that was done, I asked if it would in fact be covered by GM and she said YES.....as far as a loaner car...that would have to be between the Dealer and Me.....I am very HAPPY to say that after ONE day of sending the Email I am getting the problem resolved.....
12-22-2018, 08:40 AM
#34
Le Mans Master
01-18-2019, 11:21 AM
#35
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I am happy to report that GM sent a PAINTED NEW REAR BUMPER to Dimmitt Chevy in Clearwater,m Fl where they installed it in one day...They included NEW emblems...That paint match is PERFECT and GM picked up the entire bill including the loaner even though it was 4 mo's out of warranty....
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obxchartercaptain (01-19-2019)
01-18-2019, 12:21 PM
#37
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I am happy to report that GM sent a PAINTED NEW REAR BUMPER to Dimmitt Chevy in Clearwater,m Fl where they installed it in one day...They included NEW emblems...That paint match is PERFECT and GM picked up the entire bill including the loaner even though it was 4 mo's out of warranty....
Good public relations.
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obxchartercaptain (01-19-2019)