My Z06 blown engine and poor GM customer Service!!!!!!!!!!!!!!!!!!!!!!!!!!!
08-04-2015, 07:37 PM
#41
Simple:
"GM says in the book you have in your car, page 20, that they will take care of you basically anywhere you are... they are not keeping up to that promise."
Next time you talk to them mention what it says in the warranty and tell them this is a contract between you the owner and GM and GM is now in breach of that contract.
Breach of contract is a legal cause of action in which a binding agreement or bargained-for exchange is not honored by one or more of the parties to the contract by non-performance or interference with the other party's performance. If the party does not fulfill his contractual promise, or has given information to the other party that he will not perform his duty as mentioned in the contract or if by his action and conduct he seems to be unable to perform the contract, he is said to breach the contract.
If the manufacturer has breached its warranty, you are entitled to cash damages plus all attorney’s fees and costs. In general, the amount of damages that you are entitled to is measured by the decrease in the value of your vehicle caused by the defects.
"GM says in the book you have in your car, page 20, that they will take care of you basically anywhere you are... they are not keeping up to that promise."
Next time you talk to them mention what it says in the warranty and tell them this is a contract between you the owner and GM and GM is now in breach of that contract.
Breach of contract is a legal cause of action in which a binding agreement or bargained-for exchange is not honored by one or more of the parties to the contract by non-performance or interference with the other party's performance. If the party does not fulfill his contractual promise, or has given information to the other party that he will not perform his duty as mentioned in the contract or if by his action and conduct he seems to be unable to perform the contract, he is said to breach the contract.
If the manufacturer has breached its warranty, you are entitled to cash damages plus all attorney’s fees and costs. In general, the amount of damages that you are entitled to is measured by the decrease in the value of your vehicle caused by the defects.
08-04-2015, 07:57 PM
#42
Tech Contributor
Member Since: Oct 1999
Location: Charlotte, NC (formerly Endicott, NY)
Posts: 40,089
Received 8,928 Likes
on
5,333 Posts
I have been holding off and trying to be civil about my recent issue with my Z06.
to make it short, my engine blew up in my brand new 2015 3LT Z06 w/ z07 pkg with only 28X miles on the odometer on June 24th, 2015.
car was bought from CA and was shipped to CO where I drove it for a total of 120miles in about ~3 months then shipped it Dubai for few weeks and probably drove it ~60miles then to Doha, Qatar where its currently located and drove it the rest of the miles before the incident.
before someone asks,,,, I own multiple properties in different countries around the world, thus the reason why some of my cars fly a lot...
back to the topic. Car was towed next day to the dealer. I was busy and couldn't go to drop the keys off and talk to them the next day so had to go after the weekend (since they were closed). first thing in the morning I show up and received the worst customer service from the dealer (Aljaidah Chevrolet in Doha, Qatar) and really mean the worst customer service.
They looked at the car and figured its an issue in the short block (they don't know exactly what it is) and told me the only way they will fix the car if I am welling to pay for it myself since the warranty is voided due to the car being purchased from a different dealer. I told them i need to understand why they voided my warranty and based on what. since the warranty book with the car says that I can get service and warranty done if I am touring a different country and or have permanently moved to any foreign country other than the United States, Canada, or Mexico that have a Chevrolet dealer and or a dealer that sells GM cars!! Simple easy to understand and was one of my concerns a year ago before I sent one of my vettes to Europe and same this year with this Z06 (I did actually read the warranty book and figured I should be good to go)
Figured you know, this is just a dealer, and I cant blame GM about controlling the behavior of every individual dealer.
So I contacted Kaylee D., Chevrolet Customer Care, username on the forum: Chevy Cust Svc on June 29th to tell her my story and get me on contact with the right person. She responded back the next day and told me she sent all the info to the internal team. Sure enough the next day a lady at GM executive office leaves me a VM with her contact info so that I can call her and discuss the story. after multiple failed attempts to get ahold of her (left with multiple VMs), I finally did after couple days around July 2nd (in which I had to call btw, she didn’t return any of my calls)
she asked me bunch of questions and I told her the complete story about the incident and everything. So she said she will be in contact with me to let me know. few days later I call her back since I didn’t hear back from her and she tells me my case was transferred to another lady and she gave me her extension and phone number. I was like ok. (this is the week of July 6th)
after multiple failed attempts to get a hold of the other lady, she finally calls me back after couple days which was Wed the 8th. I had to repeat the whole story again to her, and she says she will need to contact a different department being the car not in the US. and she will call me back no later than Friday the same week. She was very nice and really made me feel good about the situation and she thanked me for being a loyal customer (since she looked me up and saw that I have owned many chevy cars/trucks)…etc
Friday comes and I waited all day for her call and nothing. So I call her back Monday the 13th and it goes to her VM and it says she will be out of her office and she will not be back till Monday the 20th. In that case I of course didn’t want to wait any longer so I call the main number and leave a voice message so that someone can get a hold of me due to the nature of the situation and that I need immediate assistance.
Couple days later I get a call from a guy on the 15th. of course had to repeat the whole thing again since he doesn’t know my situation. and same thing, he said he needs to get a hold of his supervisor and see how to go about this situation. He told me he will call me no later than friday the same week. I was being funny and just joking around and said thats what the last lady said and she took the whole week off and never called me back. He said oh no I will make sure to follow up with you. I said ok.
sure enough friday comes and he doesn’t call me. at this point I am starting to get really really frustrated. its Friday the 17th, over 3 weeks after the incident and I didn’t get anywhere.
I call him back on monday the 20th, He apologized and said he was waiting on his supervisor who also was waiting on someone else to tell me what to do. He said the way he sees this, is that, it will be handled one of two ways, either they get a hold of the dealership in Qatar and have them fix the car under the warranty, or the worst option is, I will have to pay to fix the car, and will get reimbursed for all the repairs. I said I am fine either way. He advised to wait though till Wed the 22nd and that he should have the final answer to how to go around this situation.
I wait all day Wed, again no calls, I call him late in the afternoon and no response. started to get upset. I call him the next morning, he doesn’t pick up. leave him a message to call me back… all day Thursday and nothing. tried again friday couple times and left a message too, nothing. call him again Monday the 27th (over a month now!!) he doesn’t pick up and doesn’t return my calls. I called him almost every day since and leave him VM nothing he doesn’t call me back or anything. Finally on Friday the 31st I get a hold of him later in the afternoon and was like whats going on!!!!!!
I tell him you said you will call me Wed the 22nd and you never did. I said I called you almost every day after that and didn’t receive a single call back. He tells me, his supervisor advised him not to call me or contact me. and that someone from GM will get a hold of me!!!!!! He goes on saying, GM decided that I need to send the car back to the states and take it to any dealer but has to be the USA!!!!!
I was so pissed off, I told him your supervisor told you not to call me?? not to even at least tell me that I should be waiting on someone else to call me other than him and tell me what he found out??? he said yes. I said ok get me your supervisor that told you that I would like to talk to him to see why would he advise you not to talk to me or call me back at least just to tell me whats going on. he said ok. he puts me on hold. and then a supervisor (a different one) talks me and she starts by apologizing about this whole situation and she said how sorry a loyal customer like me is going through this, but its out of her hand … etc etc. I said you know, what I am really pissed of is the way I am getting treated, and how I call the guy a dozen of times and leave him many messages, and he never calls me back!!! even the last time I got a hold of him, I was the one that actually called him. She admitted that wasnt acceptable and she will definitaly take some action toward that (dont remeber that exact wording, but same meaning) they probably wouldnt even say anything but it made me feel better haha.
she says she will have someone get a hold of me by Wed this week. I said really??? after all this wait and going through all this BS I still have to wait till Wed. She says yea I guess you are right, I will put a note to have someone contact you as soon as possible which will probably be Monday or Tuesday at the latest. Yea heard that before.. and sure enough up till this second no one called me back!!!!!!!!!!!!!!!!!!
a simple issue is turning into a major problem due to poor customer service both from the dealer and GM. at first I thought the dealer I was dealing with had a poor customer service, only to receive even worse treatment from GM!!! Good job!
now they want me to send the car back to the US to get it fixed!!!! really!!??
I currenlty own 6 Corvettes. and have owned probably about 13 in the last 10 years not to mention other chevy cars/trucks and even the executive office were thanking me for being a Loyal customer and this is how I get treated???? I guess they really appreciate my loyalty lol me and my whole family have always bought Chevy and other GM cars. I can’t even list the number of cars total me, my dad, and my brothers have owned!!! I sure didn’t buy them all brand new, but I would say 50% of the time they were.
this will def make me think about buying another corvette, in fact probably any Chevrolet. I now really appreciate other brands that I have bought, as I have been in similar situation (the nature of my business and type of work) and never received this type of customer service. I have owned all kind of cars from normal daily drivers, to trucks, to luxury cars and was always pleased. one situation was when my Panamera engine had a problem in Dubai (which I bought in the US used by the way and had it shipped there after 9 months of owning it) they dealer took it in, and sure at first they had to contact the main Porsche to see about the warranty and sure took about 10 days, but they got approval to fix it under warranty, and car was done in about a month.
look at the compression.
used car VS new car
Both were purchased in the US and had to be fixed at a different county
one car had 12k miles the other had less than 300miles
one car was 2 years old, while the other is still brand new less than 8 months.
One car took 10 days to get the situation sorted, the other been over a month and still no response.
one car was fixed no questions or concern, the dealer even called me about a week later after recieving my car to see if there is any concern and wanted me to participate in a survey to tell them about my experiance,
the other dealer kicked me out of the dealership, had me waiting for over 2 hours, manager didn't even care to come and talk to me by person, and they didn't even bother calling me haha
Thank you GM. Still waiting on your call. seems like no one there really cares!!!!
to make it short, my engine blew up in my brand new 2015 3LT Z06 w/ z07 pkg with only 28X miles on the odometer on June 24th, 2015.
car was bought from CA and was shipped to CO where I drove it for a total of 120miles in about ~3 months then shipped it Dubai for few weeks and probably drove it ~60miles then to Doha, Qatar where its currently located and drove it the rest of the miles before the incident.
before someone asks,,,, I own multiple properties in different countries around the world, thus the reason why some of my cars fly a lot...
back to the topic. Car was towed next day to the dealer. I was busy and couldn't go to drop the keys off and talk to them the next day so had to go after the weekend (since they were closed). first thing in the morning I show up and received the worst customer service from the dealer (Aljaidah Chevrolet in Doha, Qatar) and really mean the worst customer service.
They looked at the car and figured its an issue in the short block (they don't know exactly what it is) and told me the only way they will fix the car if I am welling to pay for it myself since the warranty is voided due to the car being purchased from a different dealer. I told them i need to understand why they voided my warranty and based on what. since the warranty book with the car says that I can get service and warranty done if I am touring a different country and or have permanently moved to any foreign country other than the United States, Canada, or Mexico that have a Chevrolet dealer and or a dealer that sells GM cars!! Simple easy to understand and was one of my concerns a year ago before I sent one of my vettes to Europe and same this year with this Z06 (I did actually read the warranty book and figured I should be good to go)
Figured you know, this is just a dealer, and I cant blame GM about controlling the behavior of every individual dealer.
So I contacted Kaylee D., Chevrolet Customer Care, username on the forum: Chevy Cust Svc on June 29th to tell her my story and get me on contact with the right person. She responded back the next day and told me she sent all the info to the internal team. Sure enough the next day a lady at GM executive office leaves me a VM with her contact info so that I can call her and discuss the story. after multiple failed attempts to get ahold of her (left with multiple VMs), I finally did after couple days around July 2nd (in which I had to call btw, she didn’t return any of my calls)
she asked me bunch of questions and I told her the complete story about the incident and everything. So she said she will be in contact with me to let me know. few days later I call her back since I didn’t hear back from her and she tells me my case was transferred to another lady and she gave me her extension and phone number. I was like ok. (this is the week of July 6th)
after multiple failed attempts to get a hold of the other lady, she finally calls me back after couple days which was Wed the 8th. I had to repeat the whole story again to her, and she says she will need to contact a different department being the car not in the US. and she will call me back no later than Friday the same week. She was very nice and really made me feel good about the situation and she thanked me for being a loyal customer (since she looked me up and saw that I have owned many chevy cars/trucks)…etc
Friday comes and I waited all day for her call and nothing. So I call her back Monday the 13th and it goes to her VM and it says she will be out of her office and she will not be back till Monday the 20th. In that case I of course didn’t want to wait any longer so I call the main number and leave a voice message so that someone can get a hold of me due to the nature of the situation and that I need immediate assistance.
Couple days later I get a call from a guy on the 15th. of course had to repeat the whole thing again since he doesn’t know my situation. and same thing, he said he needs to get a hold of his supervisor and see how to go about this situation. He told me he will call me no later than friday the same week. I was being funny and just joking around and said thats what the last lady said and she took the whole week off and never called me back. He said oh no I will make sure to follow up with you. I said ok.
sure enough friday comes and he doesn’t call me. at this point I am starting to get really really frustrated. its Friday the 17th, over 3 weeks after the incident and I didn’t get anywhere.
I call him back on monday the 20th, He apologized and said he was waiting on his supervisor who also was waiting on someone else to tell me what to do. He said the way he sees this, is that, it will be handled one of two ways, either they get a hold of the dealership in Qatar and have them fix the car under the warranty, or the worst option is, I will have to pay to fix the car, and will get reimbursed for all the repairs. I said I am fine either way. He advised to wait though till Wed the 22nd and that he should have the final answer to how to go around this situation.
I wait all day Wed, again no calls, I call him late in the afternoon and no response. started to get upset. I call him the next morning, he doesn’t pick up. leave him a message to call me back… all day Thursday and nothing. tried again friday couple times and left a message too, nothing. call him again Monday the 27th (over a month now!!) he doesn’t pick up and doesn’t return my calls. I called him almost every day since and leave him VM nothing he doesn’t call me back or anything. Finally on Friday the 31st I get a hold of him later in the afternoon and was like whats going on!!!!!!
I tell him you said you will call me Wed the 22nd and you never did. I said I called you almost every day after that and didn’t receive a single call back. He tells me, his supervisor advised him not to call me or contact me. and that someone from GM will get a hold of me!!!!!! He goes on saying, GM decided that I need to send the car back to the states and take it to any dealer but has to be the USA!!!!!
I was so pissed off, I told him your supervisor told you not to call me?? not to even at least tell me that I should be waiting on someone else to call me other than him and tell me what he found out??? he said yes. I said ok get me your supervisor that told you that I would like to talk to him to see why would he advise you not to talk to me or call me back at least just to tell me whats going on. he said ok. he puts me on hold. and then a supervisor (a different one) talks me and she starts by apologizing about this whole situation and she said how sorry a loyal customer like me is going through this, but its out of her hand … etc etc. I said you know, what I am really pissed of is the way I am getting treated, and how I call the guy a dozen of times and leave him many messages, and he never calls me back!!! even the last time I got a hold of him, I was the one that actually called him. She admitted that wasnt acceptable and she will definitaly take some action toward that (dont remeber that exact wording, but same meaning) they probably wouldnt even say anything but it made me feel better haha.
she says she will have someone get a hold of me by Wed this week. I said really??? after all this wait and going through all this BS I still have to wait till Wed. She says yea I guess you are right, I will put a note to have someone contact you as soon as possible which will probably be Monday or Tuesday at the latest. Yea heard that before.. and sure enough up till this second no one called me back!!!!!!!!!!!!!!!!!!
a simple issue is turning into a major problem due to poor customer service both from the dealer and GM. at first I thought the dealer I was dealing with had a poor customer service, only to receive even worse treatment from GM!!! Good job!
now they want me to send the car back to the US to get it fixed!!!! really!!??
I currenlty own 6 Corvettes. and have owned probably about 13 in the last 10 years not to mention other chevy cars/trucks and even the executive office were thanking me for being a Loyal customer and this is how I get treated???? I guess they really appreciate my loyalty lol me and my whole family have always bought Chevy and other GM cars. I can’t even list the number of cars total me, my dad, and my brothers have owned!!! I sure didn’t buy them all brand new, but I would say 50% of the time they were.
this will def make me think about buying another corvette, in fact probably any Chevrolet. I now really appreciate other brands that I have bought, as I have been in similar situation (the nature of my business and type of work) and never received this type of customer service. I have owned all kind of cars from normal daily drivers, to trucks, to luxury cars and was always pleased. one situation was when my Panamera engine had a problem in Dubai (which I bought in the US used by the way and had it shipped there after 9 months of owning it) they dealer took it in, and sure at first they had to contact the main Porsche to see about the warranty and sure took about 10 days, but they got approval to fix it under warranty, and car was done in about a month.
look at the compression.
used car VS new car
Both were purchased in the US and had to be fixed at a different county
one car had 12k miles the other had less than 300miles
one car was 2 years old, while the other is still brand new less than 8 months.
One car took 10 days to get the situation sorted, the other been over a month and still no response.
one car was fixed no questions or concern, the dealer even called me about a week later after recieving my car to see if there is any concern and wanted me to participate in a survey to tell them about my experiance,
the other dealer kicked me out of the dealership, had me waiting for over 2 hours, manager didn't even care to come and talk to me by person, and they didn't even bother calling me haha
Thank you GM. Still waiting on your call. seems like no one there really cares!!!!
The worst that can happen is you will get NO for an answer but usually they respond to legitimate Customer concerns. I have been purchasing GM cars for 50 years and have only had one bad one. I wrote a letter to the boss back then stating what the problem was and what would satisfy me and they took care of me.
Bill
08-04-2015, 08:17 PM
#43
Melting Slicks
My Z06 blown engine and poor GM customer Service!!!!!!!!!!!!!!!!!!!!!!!!!!!
I feel for you. I wasn't happy with my Z06 and sold it yesterday. GM sucks. I had to bribe my service advisor to get anything done. Always bring lots of cash to your service advisor. That gets results at a screwed up company like GM!
Last edited by mark1107; 08-04-2015 at 09:54 PM.
08-04-2015, 09:05 PM
#44
You talk about poor customer service, but you're in Qatar, after the engine failure in Dubai. Do you think that your location might have something to do with your inability to solve your problem? My guess would be "Yes."
You mention your Porsche Panamera getting fixed there. Porsche sells all over the world. They have to, and have been doing so for a long time. Germany is a small market. GM is just now starting to really get a global distribution and service network going, except for a few already established markets. For now, customer service is going to be hit or miss when you're thousands of miles from the US. Is that a surprise?
PS. I've never been to Qatar, but I fly all over the world every month, and specifically to Dubai 5-7 times a year, and I sure wouldn't want the locals working on my car. Ship it back, or bitch on the internet, your choice...
You mention your Porsche Panamera getting fixed there. Porsche sells all over the world. They have to, and have been doing so for a long time. Germany is a small market. GM is just now starting to really get a global distribution and service network going, except for a few already established markets. For now, customer service is going to be hit or miss when you're thousands of miles from the US. Is that a surprise?
PS. I've never been to Qatar, but I fly all over the world every month, and specifically to Dubai 5-7 times a year, and I sure wouldn't want the locals working on my car. Ship it back, or bitch on the internet, your choice...
08-04-2015, 09:34 PM
#45
Le Mans Master
Wonder how many more are going to blow up before GM admits there is a problem. Looks to me like the LT4 is going to be another LS7 that may go at any time, only in this case it appears no one actually knows why they are popping. Hard to believe there is such poor QC at GM these days 
Hey, but Vettes are a great car for the money!
08-04-2015, 10:57 PM
#47
I'm betting there s more to this story. It is understandable that you have a complex problem that most customer service people do not deal with often. I know first hand that GM is very adamant about cars exported outside of their network. one dealer refused to sell me my car.
You have another C7 Z06 in the States, tried to sell after having it a month? Then decided to make making it a race car? Couldn't sell it? Really? Have you heard of the overheating issues?
Dubai, then Quatar, do you have a permanent residence there. Why did you not buy from a dealer over there? How much did you spend exporting?
From what you state, seems you even lose money on cars you have sold....Implies, you have sold many at a profit?
None of this supersedes your contract as spelled out in the manual. Just sayin. Bottom line, engine should not have blown. I'd look into an Attorney, and ask GM (under discovery) to produce their records on similar LT4 failures. Seems NORCALSS had one. Good luck.
You have another C7 Z06 in the States, tried to sell after having it a month? Then decided to make making it a race car? Couldn't sell it? Really? Have you heard of the overheating issues?
Dubai, then Quatar, do you have a permanent residence there. Why did you not buy from a dealer over there? How much did you spend exporting?
From what you state, seems you even lose money on cars you have sold....Implies, you have sold many at a profit?
None of this supersedes your contract as spelled out in the manual. Just sayin. Bottom line, engine should not have blown. I'd look into an Attorney, and ask GM (under discovery) to produce their records on similar LT4 failures. Seems NORCALSS had one. Good luck.
Last edited by Dabigsnake; 08-04-2015 at 11:04 PM.
08-05-2015, 08:05 AM
#49
Le Mans Master
I was trying my best to resolve this issue without a hassle. F*** I didn't know it was an issue in the first place. figured the dealership had no idea how to handle the situation and the GM executive office will handle it without a problem. the last guy I talked to (Miles) said most likely GM will have the dealership fix the car OR pay me to get it fixed. so I was ok!!!
my Lawyer will get a call after I hear back from GM. I really rather not go that route, but if I have to then I will. If it goes that direction, this will be the last corvette or chevrolet I buy. just saw how much GM appreciate my business.
my Lawyer will get a call after I hear back from GM. I really rather not go that route, but if I have to then I will. If it goes that direction, this will be the last corvette or chevrolet I buy. just saw how much GM appreciate my business.
08-05-2015, 08:10 AM
#50
Instructor
Member Since: Jul 2015
Posts: 143
Likes: 0
Received 0 Likes
on
0 Posts
08-05-2015, 08:51 AM
#51
Burning Brakes
I'm betting there s more to this story. It is understandable that you have a complex problem that most customer service people do not deal with often. I know first hand that GM is very adamant about cars exported outside of their network. one dealer refused to sell me my car.
You have another C7 Z06 in the States, tried to sell after having it a month? Then decided to make making it a race car? Couldn't sell it? Really? Have you heard of the overheating issues?
Dubai, then Quatar, do you have a permanent residence there. Why did you not buy from a dealer over there? How much did you spend exporting?
From what you state, seems you even lose money on cars you have sold....Implies, you have sold many at a profit?
None of this supersedes your contract as spelled out in the manual. Just sayin. Bottom line, engine should not have blown. I'd look into an Attorney, and ask GM (under discovery) to produce their records on similar LT4 failures. Seems NORCALSS had one. Good luck.
You have another C7 Z06 in the States, tried to sell after having it a month? Then decided to make making it a race car? Couldn't sell it? Really? Have you heard of the overheating issues?
Dubai, then Quatar, do you have a permanent residence there. Why did you not buy from a dealer over there? How much did you spend exporting?
From what you state, seems you even lose money on cars you have sold....Implies, you have sold many at a profit?
None of this supersedes your contract as spelled out in the manual. Just sayin. Bottom line, engine should not have blown. I'd look into an Attorney, and ask GM (under discovery) to produce their records on similar LT4 failures. Seems NORCALSS had one. Good luck.
Am betting that there is more to this story. Would love to see everything laid out with full disclosure. With the volume of cars involved here there is most likely more than meets the eye.
08-05-2015, 09:10 AM
#52
Le Mans Master
Hope you get things worked out OP.
08-05-2015, 09:20 AM
#53
Race Director
Just a side thought, do what you want to do, but paying out of pocket in hopes GM will reimburse you would be at the bottom of my list. I have a feeling GM will fight you tooth and nail on your expenses "Oh, we'll we only will pay 80% of what you paid because _______[insert excuse here]". OR you could start a company, hire a the tech from your local dealership to do it, write a receipt for $200k, and submit that to GM; see how they like getting screwed by telling their customers to take care of themselves.
But I'd be livid. The dealer saying they won't do the warranty work because you didn't buy the car from them. . . really? They get paid either way from GM. That's the biggest load of horse _____ I've ever heard.
Good luck with it all. If any of us can help stateside, let us know.
But I'd be livid. The dealer saying they won't do the warranty work because you didn't buy the car from them. . . really? They get paid either way from GM. That's the biggest load of horse _____ I've ever heard.
Good luck with it all. If any of us can help stateside, let us know.
08-05-2015, 10:35 AM
#54
Burning Brakes
OP, keep pushing. You will get resolution. After that, you will need to decide if you will ever buy another GM product. I haven't bought any new GM automobiles since 1986. Can't stand the company.
08-05-2015, 10:46 AM
#56
Drifting
I knew when I saw all the "exclamation marks" that this was going to be one of those ugly stories. I think XP800 has the very best idea. If you can track Mary Barra down that will be your "best chance" to get a good outcome. May I ask "what do you do for a living"????
08-05-2015, 11:59 AM
#57
Safety Car
Thread Starter
Member Since: Oct 2008
Location: Ft. Collins, CO
Posts: 3,964
Likes: 0
Received 14 Likes
on
10 Posts
First I would like to thank everyone for all the help and info they provided and the good words. I really appreciate it.
I am not sure I follow what you are saying? seriously I don't. the failure happened in Qatar and I am trying to get it fixed in Qatar. and not sure if I understand why my location would be the problem???
GM sells all over the world. they have been selling cars in the middle east for over 35 years. they didn't just start doing it.
Also don't understand your point about not wanting to fix it in Qatar or Dubai. some facilities there are way nicer with more equipments and very knowledgeable Techs that most have been working on GM cars all their lives!!? it might just be me, but if someone understand the point of this post please enlighten me as I really don't.
and LOL on your last sentence. of course its my choice, so I will do what I feel like doing. you don't like move on!!
You talk about poor customer service, but you're in Qatar, after the engine failure in Dubai. Do you think that your location might have something to do with your inability to solve your problem? My guess would be "Yes."
You mention your Porsche Panamera getting fixed there. Porsche sells all over the world. They have to, and have been doing so for a long time. Germany is a small market. GM is just now starting to really get a global distribution and service network going, except for a few already established markets. For now, customer service is going to be hit or miss when you're thousands of miles from the US. Is that a surprise?
PS. I've never been to Qatar, but I fly all over the world every month, and specifically to Dubai 5-7 times a year, and I sure wouldn't want the locals working on my car. Ship it back, or bitch on the internet, your choice...
You mention your Porsche Panamera getting fixed there. Porsche sells all over the world. They have to, and have been doing so for a long time. Germany is a small market. GM is just now starting to really get a global distribution and service network going, except for a few already established markets. For now, customer service is going to be hit or miss when you're thousands of miles from the US. Is that a surprise?
PS. I've never been to Qatar, but I fly all over the world every month, and specifically to Dubai 5-7 times a year, and I sure wouldn't want the locals working on my car. Ship it back, or bitch on the internet, your choice...
I am not sure I follow what you are saying? seriously I don't. the failure happened in Qatar and I am trying to get it fixed in Qatar. and not sure if I understand why my location would be the problem???
GM sells all over the world. they have been selling cars in the middle east for over 35 years. they didn't just start doing it.
Also don't understand your point about not wanting to fix it in Qatar or Dubai. some facilities there are way nicer with more equipments and very knowledgeable Techs that most have been working on GM cars all their lives!!? it might just be me, but if someone understand the point of this post please enlighten me as I really don't.
and LOL on your last sentence. of course its my choice, so I will do what I feel like doing. you don't like move on!!
08-05-2015, 12:04 PM
#58
Safety Car
Thread Starter
Member Since: Oct 2008
Location: Ft. Collins, CO
Posts: 3,964
Likes: 0
Received 14 Likes
on
10 Posts
Thanks Carl and everyone else. I am Really disappointed. hopefully they will handle this situation as I promise everyone here if things don't go well, it will be the last chevy I buy!! I promise. Not that they will care (since I can see how they are treating my loyalty) but I am just promising myself.
08-05-2015, 12:06 PM
#59
Scraping the splitter.
Is GM saying that because you bought the car in the US and exported it, they will not honor the warranty in Qatar and that you have to return it to the US for warranty repair? I ask because I remember there being a few people on here trying to buy either C7's back in '13 or Z06's last year and GM wouldn't sell to them because they were flagged as being exporters. I'm curious how or why that applies to warranty work outside of the US.
S.
S.
08-05-2015, 12:24 PM
#60
Doesn't change the fact that the engine blew up and GM won't step up. A lot of people in this thread seem to be trying to shift the blame to OP. IF he was illegally exporting the car, then that's an issue, but that still doesn't change the fact that the car blew up. And for the record, I don't think that's the case. There's no rule against flying your car to a different country.
Hope you get things worked out OP.
Hope you get things worked out OP.
There may be no law..unsure of this~But this amount of exporting will put you on a GM blacklist.
You wanna buy that nice shiny Zora when it comes out? I do/will.
Now then, with that said, the crafty folks among us, could probably still secure one when it does arrive.
One final item, i remember from my active duty days, when transporting a car overseas, there was a special box which required checking, that exempted military members from this issue. A recently retired buddy who just discharged from the USMC, confirms this is still the case.
OP- Hope you get taken care of by GM. And you will. Its the delay you have experienced that i have a beef with. Remember people, the OP already tried the nice guy approach. I have found that with regard to CS, that approach is sorely lacking. Document, document, document.
OP- Please keep us posted as you work towards a resolution.
Last edited by DLC7; 08-05-2015 at 12:54 PM.