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Just brought my car home from the NCM, where I took delivery. It was an awesome experience to say the least including my delivery falling on my Bday. In addition, I was told this was the FIRST 2019 Delivered. I was, however, extremely disappointed in GM's lack of quality control. Bear in mind that my car had 27 miles on it when I arrived for delivery. When I asked why so many miles were on my car, I was told that my car was one of four pulled at random for an additional quality control audit and that it had been driven in town for a total of 27 miles. Ok, I can live with that, but the issues I discovered when taking delivery were astonishing, especially in lieu of the "additional quality control audit". First, the stinger hood had raised areas that were somewhat spiderweb like. It obviously had been installed without proper cleaning of the hood. They did take the car away immediately and replaced the stinger which I appreciated. It was only after they brought the car back that I realized the drivers door was completely out of alignment and the latch was hitting prematurely due to this. In addition, on my taneau cover? right behind the passengers headrest, appears to be an area the size of a 50 cent piece not fully painted, looks like primer. This after the hoopla of the "New Paint Facility". I realize these cars are production cars, but the Irony regarding this car, the "FIRST 2019 delivered, going through an addition "Quality control audit" and delivered like this blows me away. Now I have to deal with a local Chevy dealer, who I did not buy the car through on Monday to adjust the drivers door and paint the area behind my passengers seat as warranty items. Bottom line is These items were clearly visible to anyone critiquing their new Corvette and certainly visible to anyone at GM handling the quality control as these cars come off the line....... That being said, the staff was extremely accommodating and very thorough regarding features/processes etc.
The car is now at a local Chevrolet dealer since Monday 3/12/18. They are having trouble with the clear painting the effected area on the Taneau cover and are sanding and respraying the area again. I doubt they will be able to get perfection and I'll have to deal directly with GM. Has anyone had similar issues? What is the likelihood that GM will replace the entire Taneau, factory painted to match my car, if even possible?? Respond if you have any advice. This **** has put a serious damper on what should have been a wonderful experience......
Last edited by BDASSZO6; 03-14-2018 at 04:46 PM.
Reason: adding pics
I often think that GM lets certain "quality control" issues slip through so that they can be handled by the dealers. When we toured the Bowling Green plant a couple of years ago all our guide talked about was quality control. My car has two fish eyes in the paint on the front bumper by the emblem. Not sure how they missed it in their bright light inspection area because I saw it right away. I've never taken it to the dealer for that issue because I figured they'd screw it up worse.
I hear you. I was NOT comfortable taking my car to the Dealer, but am striving for perfection with all the $$$ I spent . I will not let this go. If the dealer is unable to satisfy me then I will get GM INVOLVED!
Likelihood of getting it repainted or a new one painted at the factory, about zero. As to the dealer doing it, I guess it depends on the reputation of the dealer's service/paint and body shop---how good are they? And sometimes, door latch adjustment is a body shop item, too.
But your issue is with the plant and the museum since at least three different staffs (one was to polish and prep the car) went over the car very carefully. The paint issue didn't suddenly happen, but the latch not aligned might have after delivery.
Zero chance factory takes care of this unless the Ncm delivery works some magic. Sorry your having to deal with this. Not a cool start. I’d take a deep breath and big picture you have a beautiful new car. Stay on the dealer to get it right.
I own a collision shop and suggest that if at all possible try to keep your original cover. If you get a new one it will come in primer. Then we would blend the color into all adjacent panels for color match puposes. Which means disassembling, prepping and painting a large portion of the rear of the car. You have one of the harder color to match and no it does not matter that its new.
I hate to say but will.... sometimes your better off sucking it up and living with a minor issue. My 100k Z06 had the drivers door hitting the windshield pillar when new and wore the paint away. Its still like that now 3 years later.
The door should be an easy re-alignment.
Sorry to hear but i will bet the experience you will get from that beautiful beast will over ride all issues as time moves on.
Very disappointing to hear about something like this with all the hoopla about the new painting process on 2018-2019 cars. As difficult as it would have been to do I might have just walked away and not taken delivery. I also would have asked what the hell they were doing driving around town in it for 27 miles when they could have been working to fix all the visible QC issues.
American quality has always been pretty lousy. People are not really focused. They talk a good game but where the rubber meets the road (no pun intended) the results are pretty poor.
If it is any consolidation, consider the following. I recently spent time at a Lamborghini dealer on Long Island, NY. You should have seen the garbage. The lower front bumper section, similar to the body panel structure on a C7, differed significantly in color from the bumper piece above it (which them goes to the front of the hood). When you looked at a side viewing of the car the two color differences were dramatic (should be identical). This on $300-500,000 cars.
By the way I have a Torch Red 2016 Z06. Had multiple, noticeable, two inch diameter dull spots on the front bumper. Luckily they sanded/buffed our fine. Car is great for the $, but...
Jeez. OP. So sorry to hear this. Try Mary Barra
Unacceptable. Completely. Although you're not alone. All of us have issues with our beloved Corvettes. Most of them are straight from the line. Either poor prep, alignment, or design flaw.
I am wondering if they fixed this issue yet which has been around since the start of production. Side fender vents cutting into paint. All C7 Z06 years and colors effected.
Email her. It's probably your best chance at full resolution.
I also have a 2019. I take delivery of it next week. I pray I am as calm as you are if something is wrong. For me, this was the largest purchase I ever made outside of my house. I will be a crazy man if anything is wrong; especially quality control wise. I understand that things happen, but attention to detail should never be compromised. I am certain GM will make this right. Good luck.
I hear you. I was NOT comfortable taking my car to the Dealer, but am striving for perfection with all the $$$ I spent . I will not let this go. If the dealer is unable to satisfy me then I will get GM INVOLVED!
You're doing the right thing, except for striving for perfection. I think that might be a recipe for madness with a new Z.
My car is close. But there's -always- going to be one little thing or another that isn't right. Mine has some overspray I need to have removed, that sort of thing. Mary Barra isn't going to come and clay bar my overspray or fix your vent.
What's my point? You'll be happier if you can enjoy the imperfect car along the way. If you can only enjoy a perfect Z, you're going to be frustrated a lot of the time I imagine!
03-14-2018, 04:42 PM
2019 ZO6 Vert QUALITY CONTROL ISSUES
