Frustrated With GM (Rear Differential)
05-14-2018, 11:27 AM
#21
Racer
Thread Starter
I used that email and got good results, but I 100% promise you that's not her actual email address. It's probably somehting like M_K@GM.com or something like that. They wouldn't make it that obvious. Do you know how much spam the CEO of a F100 company would get? 
05-18-2018, 02:21 PM
#24
Supporting Vendor
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St. Jude Donor '08
You're dealer is to blame in this situation. They likely did not continually follow up, create a **** case and then run it up the chain with their rep and brand quality.
I've never had a part take several weeks to get when it's available on the production line. Some dealers don't care enough to take all the steps required and get the right people involved. If the car is under warranty and the part is on back order, GM will typically pull one from production and overnight to the dealer.
I've never had a part take several weeks to get when it's available on the production line. Some dealers don't care enough to take all the steps required and get the right people involved. If the car is under warranty and the part is on back order, GM will typically pull one from production and overnight to the dealer.
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djnice (06-15-2018)
05-18-2018, 02:53 PM
#25
Race Director
Rear
You're dealer is to blame in this situation. They likely did not continually follow up, create a **** case and then run it up the chain with their rep and brand quality.
I've never had a part take several weeks to get when it's available on the production line. Some dealers don't care enough to take all the steps required and get the right people involved. If the car is under warranty and the part is on back order, GM will typically pull one from production and overnight to the dealer.
I've never had a part take several weeks to get when it's available on the production line. Some dealers don't care enough to take all the steps required and get the right people involved. If the car is under warranty and the part is on back order, GM will typically pull one from production and overnight to the dealer.
This is exactly what happened on my 2016. City Chev in Charlotte,NC did an excellent job when I needed one.
Thanks Rich for the inside info. I worked at a dealership many years ago and most things have changed from my stone age years. Lol
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joebrowder (05-22-2018)
05-22-2018, 04:04 PM
#29
Racer
Thread Starter
Not the dealerships fault, I went through the GM representative and they said there were non available in the nation, finally went up the chain and got one from the factory in Bowling Green dropped shipped to the dealership.