Mikec7z

wont take a lot of time...

He goes to the dealer, documents the 3rd service attempt 1 way or another,

he sends the letter in... GM responds...

if the paint isnt fixed and stays fixed, he files with BBB.

They set a hearing date about a month out.

He shows up, GM gives him his money back or buys him a new car.

I would rather GM get their act together than stop doing biz with them. Its like saying lets just nuke their factory and not help them become better a their jobs. I think its the wrong approach.

The accountants run the show at GM, the only way to get the rest of the employees to do their job, is to have the accountants ALLOW the rest of the employees do their jobs.

The only way accountants change their ways, is when more money is paid out doing things the wrong way... VS money paid out to do things the right way.

Oneslackr

Unfortunately, when someone has a serious issue/defect with their car, such as yours, & the car manufacturer tries to weasel out of their responsibility it's the only way to get them to do the right thing. It would be refreshing if they actually stood behind the products they build when issues like this occur. No matter what, going through the steps outlined by Mike is a definite hassle but I don't see how GM has a leg to stand on. You should win easily. Who could blame you if at the end you just take the money & never touch a GM product again.

DevilDog II

The way GM handles customer issues/complaint with one of their "top of the line" vehicles never ceases to amaze me. It borders on sheer arrogance.

swaite

direct007

I would like to hear Kerbeck's side of the story. If I remember correctly, the OP a few years back purchased a new vette from a dealer in Maryland and had a mechanical issue that he brought to RK Chevrolet in Vineland, NJ and also had major issues with RK getting it repaired correctly. He ripped RK a new a**hole on the forum. Not sure how that ended up being resolved.

09Z06pj

This is a pathetic, sorry-assed response from GM to say the least. The ignorance of the CSR speaks volumes about how little GM really cares about a customer after they have his or her money. Your video is a nightmare for anyone in GM marketing who actually cares about what they are doing. No customer should have to endure this crap. Not ever! Keep fighting the fight, OP. Eventually the right person will see what's happening and make it right. At least that is the way it SHOULD end. Good luck with it.

Oneslackr

There isn't a 'top of the line' vehicle as far as GM is concerned if someone has a serious issue. A higher end Vette isn't treated any differently than a Chevy Spark. Like I said in post # 7, based on my friends first hand account, nothing has changed in this regard at GM in the last 18 years.

3 Z06ZR1

Likely ordered and it came that way ! Happened to me but I was lucky to have a great dealer who fought for new paint on mine and I got a new paint job at my shop so i got a better than factory job. Lesson to all look them over well before you sign and don't accept poor quality! That is why of inspect them and buy in stock cars to avoid issues.

3 Z06ZR1

Always one in the crowd!

cyi1

In OP's case, looking the car over didn't matter. The panels were rubbing and paint peeled away after a little bit of driving.

jaden61

Is this car from the new paint plant recently built to correct paint issues?

3 Z06ZR1

If you think it is from panel rubbing. Not me I think the mold release agent from improper paint prep that was another theroy. I don't remember this issue in 2015 at all.
I had a 2014 have a 2015 and 2017 none have the issue.

No that would the 2019's I think he said his is 2018.

He should Just WOW is that rep bad wow! OP should win this case they owe him a new car with good a paint job!

Warp Factor

Wow, three posts in a row, and an average of four per day? Do you have a life?

SK360

I had a dealer screw up my drivers seat. I fought with GM for over 6 months, They told me it was not a warranty issue originally and the dealer did it out of customer satisfaction so I had no recourse with GM. They finally sent me to a local trim shop to get it resolved.. Our GM contact sound the same lol.

Good luck.

DevilDog II

I'm not disagreeing with you, but the failure of GM to change in the last 18 years is the problem. I paid more for my Z06 than any other vehicle I've ever owned. I don't expect preferential treatment, but I do expect to speak to someone who is knowledgeable about my vehicle if I have a problem or a complaint. To have the call taker tell the OP that Corvettes are made in a number of locations is an insult to his intelligence. I went through the same thing when I had a problem with my carbon fiber top. The only support I received was from the dealership, who thought my top should be replaced. Even after filing a formal complaint, the district manager wouldn't come to the dealership to look at it. After several weeks of getting the run around, I sent an email to Mary Barra. Amazingly, the dealership called the next day to advise me I was getting a new top. It just seems to me that those of us who spent a considerable amount of money for a GM vehicle should be treated as customers and not an adversary.

swaite

MSG C5

Nothing to add that hasn't already been said, however I really feel bad for the OP. Nothing destroys the fun and enjoyment of buying a new Corvette Z06 than dealing with this type of crap right after taking delivery. The OP should be in his new Corvette honeymoon period and not on the phone with GM customer service and warranty claims.

Mikec7z

So here is the deal, you want to still go ahead and send in the letter to the GM address. That makes it so this is their third and final repair.

Otherwise, IF you dont, and the problem arises again, then you still technically have to send in the letter before THAT time, and you still have to get them to cover it a 4th time... and then it still has to fail a 5th time to lemon the car (the only way BBB will assist you and the only way a lawyer can use lemon law to your advantage in a court room) If they dont fix your car a 4th time, when that time comes, you are a dead in the water. Or, if they fix it a 4th time, and then it peels a year later, but you are past lemon timeframe, you are dead in the water.

Instead of all that... This way, you send the letter to GM now today, they will get it by friday/saturday... you let the rep know that you are not coming in for repair until they acknowledge the letter has been received, and once they get back to you on monday that they have indeed received it... THEN you go in for repair.

If you dont send the letter in today, i promise you are going to regret it a year from know when the paint starts peeling again and they tell you to take a hike.

NA FURY

My 2019 Z06 (built in May 2018, painted in the new shop) just arrived with 7 miles on it and it had the same issue on the left fender edge on the inside of the headlight where it meets the bumper - paint was chipped. I bought the car out of state and had it shipped so I didn't see it before taking delivery. I was beside myself when I saw it because it looks like this has been going on for years and I had been told that the issue should not be present on 2019's. Other than this spot, the paint quality is good - uniform and no orange peel. I sent the car to my detailer immediately since I wanted to have certain panels Xpel'd and the whole car coated with ceramic. I pointed out the chip when I dropped it off. He's already chip repaired it and is going to come up with a game plan to prevent this from recurring, including potentially wedging some film on both panel edges, sliding foam in there, or potentially really layering on the ceramic to harden the edges. I just don't understand how this issue persists - how hard is it to widen the gap to prevent rubbing and ensure that the paint is bonding? I don't intend on losing my sh*t over the issue, but if it is something that reappears and I need to take it to a dealer to fix, I wonder what push back I'm going to get on fixing it under the argument that my detailer already worked on it. Given the OP's experience, it seems like I'd be better off not taking it to a dealer to be "fixed".

Oneslackr

I know you weren't disagreeing with me & I completely agree with both of your posts. GM doesn't need to kiss our feet but they need to at least treat the owners fairly & expediently if we have manufacturing related issues with our cars, especially cars costing as much as Vettes cost nowadays. Any car from any manufacturer can have issues but it's how that issue is handled & resolved that makes the difference.

I was just pointing out that our Vettes might as well be Sparks as far as GM cares. GM customer service has SUCKED for 18 years (probably even longer than that) & it continues to suck. It's unbelievable. I had even forgotten that my friend worked as one of these C/S reps 18 years ago & what he told me back then until I saw the OP's video last night.