Carbon Wing Damaged
03-27-2018, 01:04 PM
#41
Team Owner
Member Since: Oct 2013
Location: Kansas City, Missouri
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CORVETTE TODAY Host
St. Jude Donor'15
OP, I'm sorry to hear you haven't taken delivery on your ZR1. And I'm really sorry to hear the Carbon Fiber wing was damaged.
It amazes me that people say "Thanks GM" when GM didn't transport the box to the dealer-it was FedEx or UPS.
Listen to the two dealer/Vendors along with JVP who have posted here. They have dealt with GM the most and have the best solutions.
It amazes me that people say "Thanks GM" when GM didn't transport the box to the dealer-it was FedEx or UPS.
Listen to the two dealer/Vendors along with JVP who have posted here. They have dealt with GM the most and have the best solutions.
03-27-2018, 01:14 PM
#42
I have followed the steps Nate i just spoke with a GM rep and was told they will not take a wing from a car that is in production nor will they give me a time frame as to when another wing will be sent to replace the one damaged in shipping!! I was told that i could go pick the car up and bring it home and they would contact me when a replacement becomes available. I am not willing to take possession of a NEW ZR1 or any car they cant give me a better answer than We Don,t Know what the replacement time frame will be. Just pick up your $140,000 car and just be happy!! Got to love Car Manufacturers
03-27-2018, 01:21 PM
#43
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St. Jude Donor '11-'12-'13-'14-'15-'16-'17, '21
Steps to resolving issues with dealership:
1.) Contact dealership, express your concern and solution. If unsatisfied with the dealership's response, go to step 2.
2.) Ask dealership to contact their GM Regional Sales or Service Rep and ask for a phone call from them. If unsatisfied with dealer's response, go to step 3.
3.) Contact GM Customer Assistance Center. File a claim. GM becomes a mediator and contacts both the customer and the dealership. The dealership is forced to follow procedures placed by GM. If unsatisfied with GM's response, you're on your own
.
1.) Contact dealership, express your concern and solution. If unsatisfied with the dealership's response, go to step 2.
2.) Ask dealership to contact their GM Regional Sales or Service Rep and ask for a phone call from them. If unsatisfied with dealer's response, go to step 3.
3.) Contact GM Customer Assistance Center. File a claim. GM becomes a mediator and contacts both the customer and the dealership. The dealership is forced to follow procedures placed by GM. If unsatisfied with GM's response, you're on your own
.Getting a hold of someone who knows what you are talking about and how to handle this situation can be a chore @ Customer Assistance.
We all know these things happen. It would be nice if Manufacturers would have extra parts available knowing the risk for damage during shipping. It is the person buying the car who can decide what is best in their situation---leave vs drive home. I would not leave my Car at the Dealership to be fodder for some ones You Tube vids. The latest round of dealer clowns pawing the ZR, manhandling parts pretending to drop them etc.
There have been situations where the General hand delivered parts off their test cars for the Customer.
Last edited by DebRedZR1; 03-27-2018 at 01:26 PM.
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09ZR1 (03-27-2018)
03-27-2018, 01:33 PM
#45
Platinum Supporting Dealership
Is the car functional and safe without the wing? We are not talking about a cosmetic part here.
Respectfully there are more options. Calling to get an "intern" who knows nothing about the Cars is adding more frustration to the situation.
Getting a hold of someone who knows what you are talking about and how to handle this situation can be a chore @ Customer Assistance.
We all know these things happen. It would be nice if Manufacturers would have extra parts available knowing the risk for damage during shipping. It is the person buying the car who can decide what is best in their situation---leave vs drive home. I would not leave my Car at the Dealership to be fodder for some ones You Tube vids. The latest round of dealer clowns pawing the ZR, manhandling parts pretending to drop them etc.
There have been situations where the General hand delivered parts off their test cars for the Customer.
Respectfully there are more options. Calling to get an "intern" who knows nothing about the Cars is adding more frustration to the situation.
Getting a hold of someone who knows what you are talking about and how to handle this situation can be a chore @ Customer Assistance.
We all know these things happen. It would be nice if Manufacturers would have extra parts available knowing the risk for damage during shipping. It is the person buying the car who can decide what is best in their situation---leave vs drive home. I would not leave my Car at the Dealership to be fodder for some ones You Tube vids. The latest round of dealer clowns pawing the ZR, manhandling parts pretending to drop them etc.
There have been situations where the General hand delivered parts off their test cars for the Customer.
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09ZR1 (03-27-2018)
03-27-2018, 02:07 PM
#46
Race Director
That’s the dumbest response I have seen! It’s HIS car! He ordered the car a certain way!
Last edited by meadowz06; 03-27-2018 at 02:08 PM.
03-27-2018, 02:50 PM
#48
Has anyone had any issues with carbon wing being damaged?
I went to pick up my ZR1 on Friday March 23rd and as i arrived at the dealer i was met by the salesman telling me there was a problem with the wing and they were working on getting it replaced so as i walked over to the car and looked the wing looked like it was shipped without a box, Scratched and even dents in the wing broken piece on the end was missing a chunk. Long story short my car is still at the dealer i get a phone call yesterday telling me to go ahead and come get the car they are going to replace the wing (When They Can Get One) GM said there is no replacement parts at this time and they don't know when they will be available, So i explained to the dealer the car is not going to be moved and i will not except delivery of $140,000 car until the wing is Replaced. Way To Go GM!!
I went to pick up my ZR1 on Friday March 23rd and as i arrived at the dealer i was met by the salesman telling me there was a problem with the wing and they were working on getting it replaced so as i walked over to the car and looked the wing looked like it was shipped without a box, Scratched and even dents in the wing broken piece on the end was missing a chunk. Long story short my car is still at the dealer i get a phone call yesterday telling me to go ahead and come get the car they are going to replace the wing (When They Can Get One) GM said there is no replacement parts at this time and they don't know when they will be available, So i explained to the dealer the car is not going to be moved and i will not except delivery of $140,000 car until the wing is Replaced. Way To Go GM!!
We hate to see that this is happening and can imagine how upsetting this is for you
. Our team would like to look into this further on our end. When you have a chance, please send us a private message with your full contact information, VIN and servicing dealer details!Erica W.
Chevrolet Customer Care
To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
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03-27-2018, 02:52 PM
#49
Moderator
Tell them sure you'll take delivery of it and pay them when the wing arrives. There's no motivation to fix the problem once they have your money. And if anybody thinks my idea is ridiculous, it's no more ridiculous than paying $140,000 for a damaged car. Screw that. I'm with the OP on this one.
Last edited by Zjoe6; 03-27-2018 at 06:44 PM.
03-27-2018, 03:22 PM
#50
O.K. Homer but don't sell your response short. If that Z was mine, no way would it sit around waiting in the service bay for an undetermined amount of time when it could be safe at home. And what does "ordered the car a certain way" have to do with anything?
03-27-2018, 03:32 PM
#51
Instructor
Tell the Dealer General Manager you would like to speak with the District Sales Manager, preferably face to face with the General Manager. Tell them both how excited you are to be getting the 1st ZR1 from the Dealership and what a big Corvette advocate you are. Ask the District Manager to contact the plant manager in Bowling Green and have one shipped/expedited from the plant. If he says that can't be done ask him politely to get the Zone Manager on the phone and see if he can help. Between the Dealership General Manager, the District Sales Manager and the Zone Manager working on it you should have an answer on when the new wing will be there within 24-28 hours. I'd expect the wing next week. I'm speaking from experience, it will be the fastest way to handle the situation. Parts do get damaged in shipment, and this is the Flagship vehicle for Chevrolet, and your business and goodwill is important to GM and the Dealership, you just have to get the correct people involved. The longer the car stays on the Dealership's lot the more it affects their days supply of ZR1's, so they want to get the issue resolved.
Mike McGinley
Mike McGinley
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dmaxx3500 (03-30-2018)
03-27-2018, 03:33 PM
#52
So, does this mean if someone at the factory drops one on the floor or something and it gets damaged that the car will be held back?! Does the car get shipped if an extra one is not available at the factory?! I would think that the plant would have a few extras for this reason alone.
03-27-2018, 03:39 PM
#53
Instructor
Tmill,
I assume you saw the response from Chevy Customer Care. It's exciting to see that they have been made aware of your concerns. It's important you chat with them immediately, they can help make things happen.
Mike M
I assume you saw the response from Chevy Customer Care. It's exciting to see that they have been made aware of your concerns. It's important you chat with them immediately, they can help make things happen.
Mike M
03-27-2018, 03:53 PM
#54
Le Mans Master
There's a good chance the carbon aero parts are made by an outside supplier and never go to Bowling Green at all. Just something to think about before blaming "the plant" or demanding that someone from "the plant" should fix this.
03-27-2018, 03:58 PM
#55
I'd raise hell with the dealership and GM but I'm still going to get out there and drive the **** out of it in the meantime. 
03-27-2018, 03:59 PM
#56
03-27-2018, 04:23 PM
#57
The General needs to step up and GET YOU A REPLACEMENT ASAP. The next car in line can wait. Hold your ground
03-27-2018, 04:24 PM
#58
Race Director
It’s not yours. That’s the point! Homer!
03-27-2018, 05:27 PM
#59
Burning Brakes
Member Since: Jan 2014
Location: Colorado Springs, CO/Augusta,GA Colorado
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This is a tough situation. OP is the car paid for in full? It would suck, but what if the dealer says. here's your deposit back, since you refuse delivery? I'm sure you ordered early because you wanted the car as soon as available. On the other hand, I am the guy who just sent a brand new TV back because it wouldn't stay connected to internet after turning off, even though they said a service technician could come out to fix the problem and I said I paid for a new TV and I want it working right out of the box. ...of course a TV is nothing like your situation. I have no idea how the wing mounts; are there visible holes if it isn't mounted?
03-27-2018, 05:54 PM
#60
Damaged Carbon Spoiler
I sent customer care the information, I just spoke with the dealer and there response was they are doing what they can and i am always free to walk away because they can SELL the car. I do understand they can sell the car with no problem but that is sort of the wrong statement to say to a customer who ordered a car from you and averages 3 new cars a year from the same dealer...
