Does your steering wheel/column have play/feels loose?
06-09-2019, 09:46 PM
#21
Le Mans Master
My car has been at the shop for weeks now. Granted this wasnt the only thing it was in for but it was one of the big issues. Dealership has followed GM’s instructions, still no go. I’m very disappointed with how incompetent GM is. Dealership keeps asking GM what to do next now, and there is no answer.
GM is like the walmart of car companies. If you want the cheapest thing, go to GM, but if something goes wrong (and highly likely it will), expect a 0/10 customer service and resolution to your problems. Dealers are absolutely not at fault here. In the last 2 months, I have been in the trenches of this thing and learned how the dealer-aftersales-GM specialists-field engineers all work and I can tell you that they are such a big company with layers and layers of departments and people built on top of each other and good luck making progress if by some luck you have an issue that does not get fixed by the suggested methods.
I am at a loss of words as to how as a company they continue to screw up one thing after another. I have a very long blog that I am preparing that I will publish once there is closure in my situation.
To all of those people who did not believe me, my car has been at the dealer for 6 full weeks now. I was not making anything up and yes it is that bad and no GM is not taking the car back saying it doesnt matter how many weeks/months the fixes take and what drastic fixes are required, they will just keep fixing the car and if I’m not happy I can sue them in court.
And here is the funny thing. Even after 6 weeks, if by some miracle there was some tiny bit of hope that at least some of these issues (the real annoying ones) could be fixed, I would be happy but there isnt. I refuse to accept a sports car that has a loose steering column. Not a single car I tested this on, including Chevy’s other cars, have this problem. No this is not normal and it is absolute horseshit that people think this is not a big deal or it is by design. Show me a single other car that has this issue. I checked anything from subaru to bmw to even hyundai and none of them has even a mm of play but the $140,000 “america’s super car” does and apparently it cant be fixed!
GM is like the walmart of car companies. If you want the cheapest thing, go to GM, but if something goes wrong (and highly likely it will), expect a 0/10 customer service and resolution to your problems. Dealers are absolutely not at fault here. In the last 2 months, I have been in the trenches of this thing and learned how the dealer-aftersales-GM specialists-field engineers all work and I can tell you that they are such a big company with layers and layers of departments and people built on top of each other and good luck making progress if by some luck you have an issue that does not get fixed by the suggested methods.
I am at a loss of words as to how as a company they continue to screw up one thing after another. I have a very long blog that I am preparing that I will publish once there is closure in my situation.
To all of those people who did not believe me, my car has been at the dealer for 6 full weeks now. I was not making anything up and yes it is that bad and no GM is not taking the car back saying it doesnt matter how many weeks/months the fixes take and what drastic fixes are required, they will just keep fixing the car and if I’m not happy I can sue them in court.
And here is the funny thing. Even after 6 weeks, if by some miracle there was some tiny bit of hope that at least some of these issues (the real annoying ones) could be fixed, I would be happy but there isnt. I refuse to accept a sports car that has a loose steering column. Not a single car I tested this on, including Chevy’s other cars, have this problem. No this is not normal and it is absolute horseshit that people think this is not a big deal or it is by design. Show me a single other car that has this issue. I checked anything from subaru to bmw to even hyundai and none of them has even a mm of play but the $140,000 “america’s super car” does and apparently it cant be fixed!
06-10-2019, 12:59 AM
#23
Drifting
My car has been at the shop for weeks now. Granted this wasnt the only thing it was in for but it was one of the big issues. Dealership has followed GM’s instructions, still no go. I’m very disappointed with how incompetent GM is. Dealership keeps asking GM what to do next now, and there is no answer.
GM is like the walmart of car companies. If you want the cheapest thing, go to GM, but if something goes wrong (and highly likely it will), expect a 0/10 customer service and resolution to your problems. Dealers are absolutely not at fault here. In the last 2 months, I have been in the trenches of this thing and learned how the dealer-aftersales-GM specialists-field engineers all work and I can tell you that they are such a big company with layers and layers of departments and people built on top of each other and good luck making progress if by some luck you have an issue that does not get fixed by the suggested methods.
I am at a loss of words as to how as a company they continue to screw up one thing after another. I have a very long blog that I am preparing that I will publish once there is closure in my situation.
To all of those people who did not believe me, my car has been at the dealer for 6 full weeks now. I was not making anything up and yes it is that bad and no GM is not taking the car back saying it doesnt matter how many weeks/months the fixes take and what drastic fixes are required, they will just keep fixing the car and if I’m not happy I can sue them in court.
And here is the funny thing. Even after 6 weeks, if by some miracle there was some tiny bit of hope that at least some of these issues (the real annoying ones) could be fixed, I would be happy but there isnt. I refuse to accept a sports car that has a loose steering column. Not a single car I tested this on, including Chevy’s other cars, have this problem. No this is not normal and it is absolute horseshit that people think this is not a big deal or it is by design. Show me a single other car that has this issue. I checked anything from subaru to bmw to even hyundai and none of them has even a mm of play but the $140,000 “america’s super car” does and apparently it cant be fixed!
GM is like the walmart of car companies. If you want the cheapest thing, go to GM, but if something goes wrong (and highly likely it will), expect a 0/10 customer service and resolution to your problems. Dealers are absolutely not at fault here. In the last 2 months, I have been in the trenches of this thing and learned how the dealer-aftersales-GM specialists-field engineers all work and I can tell you that they are such a big company with layers and layers of departments and people built on top of each other and good luck making progress if by some luck you have an issue that does not get fixed by the suggested methods.
I am at a loss of words as to how as a company they continue to screw up one thing after another. I have a very long blog that I am preparing that I will publish once there is closure in my situation.
To all of those people who did not believe me, my car has been at the dealer for 6 full weeks now. I was not making anything up and yes it is that bad and no GM is not taking the car back saying it doesnt matter how many weeks/months the fixes take and what drastic fixes are required, they will just keep fixing the car and if I’m not happy I can sue them in court.
And here is the funny thing. Even after 6 weeks, if by some miracle there was some tiny bit of hope that at least some of these issues (the real annoying ones) could be fixed, I would be happy but there isnt. I refuse to accept a sports car that has a loose steering column. Not a single car I tested this on, including Chevy’s other cars, have this problem. No this is not normal and it is absolute horseshit that people think this is not a big deal or it is by design. Show me a single other car that has this issue. I checked anything from subaru to bmw to even hyundai and none of them has even a mm of play but the $140,000 “america’s super car” does and apparently it cant be fixed!
Lemon Law?
D.
06-10-2019, 07:51 AM
#24
Drifting
Thread Starter
Yes, I am speaking to an attorney today. But they will put every little obstacle to make this go slow and make you suffer. Not a company that stands behind their products and certainly not a company whose name should be pronounced in the same sentence with porsche or mclaren. There is so much more to a car than HP and 1/4 mile times. Once you go through with something like I have, you see it yourself.
Last edited by UnhandledException; 06-10-2019 at 07:53 AM.
06-10-2019, 11:28 AM
#25
What’s the last 4 of your VIN? I’m curious if your car was built around the same time mine was... if your steering column failed and my steering column failed. It’s most like a bad batch of steering columns.
I’m 99.9% sure it’s the same steering column that’s in all C7s. This isn’t typical, which means point the finger at a bad batch of parts? Right?
I’m 99.9% sure it’s the same steering column that’s in all C7s. This isn’t typical, which means point the finger at a bad batch of parts? Right?
06-10-2019, 12:21 PM
#26
Le Mans Master
What’s the last 4 of your VIN? I’m curious if your car was built around the same time mine was... if your steering column failed and my steering column failed. It’s most like a bad batch of steering columns.
I’m 99.9% sure it’s the same steering column that’s in all C7s. This isn’t typical, which means point the finger at a bad batch of parts? Right?
I’m 99.9% sure it’s the same steering column that’s in all C7s. This isn’t typical, which means point the finger at a bad batch of parts? Right?