I realize that I am probably not looking in the right spot in the manual or otherwise. But I am trying to find “formal” documentation that for a 2023 Corvette the dealer is obligated to provide the oil change and DCT filter change at no cost for up to 24 months. Just want to avoid any debates with the dealer.

 

Yes, the first service is free for up to the first 2 years and includes engine oil and filter change, and DCT flush and canister filter change.

HOWEVER, it is important to recognize several considerations:

1) Oil changes are required EVERY year regardless of mileage or at 7500 miles, whichever comes first. That's true even if you take delivery and never drive the car a singe mile in a year.

2) The DCT filter change is mileage based only, and is required to be done + or - 500 miles from the 7500 mark.

3) A large percentage of owners don't drive 7500 miles per year, but are still required to change the oil at one year.

4) If you change the canister filter much earlier than the 7500-mile window defined above, you have to change it again at 7500 miles.

The bottom line here is that the majority of owners, who do not get close to 7500 miles in the first year, pay for the first engine oil change, and wait until near the end of year 2 to take advantage of the free service. Oil changes are far cheaper than the DCT filter change, but the free service includes both. Hopefully, most manage to put close to 7500 miles on their cars in 2 years.

 

I understand the requirements and timing for the service. What I am trying to find/locate is the formal documentation stating this service is provided at no cost up to 24 month (so as to avoid any issues/debates with the dealer). Most of the info I can find still points to 12 months.

 

I've seen the bulletin changing the timeframe from 1 year to 2 years published on this forum in the past, but I don't have time to look for it right now. I can't recall a single report of any dealer certified to service C8s not being aware of that. It's in their maintenance record system. I just had both engine oil and trans filter done at 18 months and 7300 miles for free after paying for the first oil change at year 1.

I didn't need any documentation.

 

Sign into the GM Owners Website. Its listed under warranty. Just like your BTB warranty the dealer will see your first free service “warranty”. It also shows the expiration date.

So no need to worry.

 

Thanks @Foosh for making it clear that both services had to be done together to be free. I was just chatting with a live agent (not the virtual assistant) at Chevy.com she didn't know whether I could get the oil change first for free, then the transmission service.

She did look up my vin and verified I had two years from my purchase date of October 2022 to get the free services done. So @wwtxc7c8 chat with Chevy to get it documented, then print the chat history or save it to a pdf.

 

I appreciate the responses. I thought I must have missed it somewhere in the documentation. Thanks

 

@FrankZ06 The language is very clear that it's one complimentary service visit, and that free visit covers both engine oil/filter change, and DCT flush and canister filter change. If you use the one complimentary visit for only the oil change, you're done, and at 7500 miles you have to pay for the DCT service.

My dealer is forum dealer, Criswell, which has been the #3 seller of Corvettes for many years now. They service boatloads of Corvettes every single day. They were very clear in advising me to save the complimentary visit for both services later and to pay for the first-year oil change, which was under 4K miles for us. That would have been way too early for the DCT filter change, and I would have had to pay to have it done again at 7500 miles per GM guidance.

That's what they advise all their customers to do. The reason GM agreed to extend the complimentary service visit time frame from 1 to 2 years was precisely because the majority of owners complained they weren't close to 7500 miles at the end of year 1, but owners are still required to change the oil annually or every 7500 miles.

The bottom line is that you cannot bundle those free services into 2 visits.

 

I will likely not even get to 5k miles by 24 months, so I will need to pay for the transmission service at 7500 miles regardless. I therefore plan to do both the free transmission service and oil change at 12 months.

 

On your mychevrolet.com account as noted under warranty. Also it is documented in the Customer Acknowledgement Form that the dealer is supposed to provide.

 

I am not sure I received that form. I took the advice and documented an online chat where the representative provided the expiration date.
thanks again for the responses/advice.

 

That's a shame. The car is fantastic to drive.

 

Forget a “form” GM put it under your car’s warranty for a reason. Nothing more needed.

 

Not necessarily. , Under the Warranty section for my specific car, it only say it covers the "First Maintenance Visit" and provides the expiration date which is two years from the delivery date of my car. It does not say what that includes, and some forum members have reported that the dealer "claims" to not be aware the Transmission Fluid Filter change is part of that service. The "Customer Acknowledgement Form", which is a standard form that dealers are supposed to provide to customers lists out what is included in the "First Maintenance Visit".

 

Following your line of thinking under the warranty section it says my C8 has a powertrain warranty but does not say what it includes and doesn’t include so should I have gotten a Customer Acknowledgement Form that lists out what is included? Fact is some people simply like to overcomplicate the simple things.

BTW, did your dealer give you a “Customer Acknowledgement Form"?

 

There are threads right now on going, where that specific information was requested by the poster(s) (more than one) that some dealers were not aware that the filter change was included, or at least expressed concern about where that information is spelled out.

 

OP, here’s what was sent out by GM to their dealer network.

 

I agree the car is fantastic to drive. The reasons for the low mileage is I own quite a few other cars. One of those is a C7, and although both are Z51 with mag ride, my wife finds the C7 to be more to her liking from a ride perspective. Keeping her happy is important, despite what a leap forward the C8 is from a drivers perspective.

 

OP - since some dealers claim to not be aware of what is supposed to be covered in the free maintenance visit, I can’t blame you for wanting some documentation when you go for your visit.

 

Yes, Criswell did.

I find it bizarre that you are making an issue out of the fact that I posted the customer acknowledgement form. Its not the forum members making it "complicated" its the dealers. My "line of thinking" was "some forum members are reporting that some dealers are not not including the DCT filter change, and consequently are asking for information where it states that the DCT filter change is included." In fact, the OP in this thread specifically asked in post 1 for "formal documentation that for a 2023 Corvette the dealer is obligated to provide the oil change and DCT filter change at no cost for up to 24 months"and that is the post to which I was responding when I posted the Customer Acknowledgement Form. There was one very recent thread where the customer got a free oil change but was charged for the DCT filter change - but was able to go back and get it corrected. Why on Earth would you have an issue with this?

Attached is a clip from a thread where a forum member reported exactly that:

https://www.corvetteforum.com/forums...post1607093744

And here is another thread where it came up.

https://www.corvetteforum.com/forums...ed-or-not.html

As for your statement that "my C8 has a powertrain warranty but does not say what it includes and doesn’t include", the information about what is included and excluded in the Powertrain Warranty is included in the Warranty Manual that should have been included with your owners package at delivery (mine was). And there are exclusions. I provided a clip of that here. But the information about the coverage of the first maintenance visit is not in that manual - so if someone wishes to know what it is - they must look elsewhere.