Bat Man

Today is a day off for me, I had planned on detailing my car today.

I ordered pads, and a few other things Tuesday morning. They called Thursday evening saying one of the pads was out of stock, and asked if I would mind a different kind of pad (an inferior one, imo). I said no, because I didn't want my ordered held up.

It shipped out Friday. It's now Monday, and knowing my UPS driver won't arrive until 7pm tonight.

Confused why it took 2 and half days to ship out "instock items".

0Killrwheels@Autogeek

I apologize for any shipping delay ... I have emailed your concern to Meghan and Jason to find out what happened and provide help. Normally orders ship out with 24hours of placement whenever possible.

rickyrj1

Not the norm, I have always received my orders sooner than expected. Great customer service as you can see by the quick responce to see what happened. I'm sure all will be made right

Bat Man

Maybe the back up was from the extended 20%+free ship sale they had going?

0Killrwheels@Autogeek

It indeed was part of the issue with the delay in shipping that some orders saw during this special pricing event. Please note we dont take this lightly and always try to release all orders as quick as humanly possible. We also value the comments and emails of all our clients and use them constructively to build better customer service.

Scott

Eminitrader

+1 to Autogeek. I am sure that WONT ever happen again.

I order stuff at 4PM and its at my door the next day.. Well, I live in JAX so thats probably why

but they have shipping down pat!

Rich98

Get most of my detailing supplies from them, great service and never any issues.

BKarol

I really don't understand any problem. The shipping policy is that you should receive the order within 2-7 business days. Did the OP not receive the products within this time table?

I live in Rhode Island, and in the past with deliveries from Autogeek I find the truck stops in every state on the East Coast and would never expect to see a delivery be less than 7 business days.

But I read the shipping policy so I plan ahead.

Eminitrader

Yaeh I wait for buy one get one.

0Killrwheels@Autogeek

http://www.autogeek.net/buy-one-get-one-free.html

We got BOGO's

Bat Man

I live in Kentucky with the ups main hub 30 min away. In my instance it wasn't 7 days due to shipping. It took that long due to handling