C2 BOB

My PayPal account was billed $25 on 10 dec again on 15 dec.for my membership what should I do? Bob

J T

I have sent you a PM.

tacman

Hi - I had the same double billing problem (3/10/15 & 3/11/15, I believe)for my Supporting Member payment, both confirmed as paid by my bank via Paypal. Please advise.

J T

We will have someone contact you to credit your bill.

That said, to be clear, an email is generated to those who have subscriptions that are close to expiring. The email indicates that the account will be automatically billed if the account was setup with re-occurring payment (which I believe is normal for PayPal subscriptions). The email goes on to state that if re-occurring payment is not setup then you can manually pay via a link.

What appears to happen is members manually pay despite having re-occurring payment setup in PayPal and thus get double-billed.

richysvette

I also got double billed on 3/23. Please advise

J T

Someone will be in contact with you to arrange a refund for the second charge.

My suggestion would be, so this doesn't happen again, is to decide if you want to manually pay or have PayPal automatically pay. This happened because you have automatic subscription renewal set in PayPal and you also manually payed. If you want to manually pay in the future, you should log into your PayPal account and remove the automatic subscription renewal option for CorvetteForum in your PayPal account.

savewave

Let us know if you weren't contacted or didn't get your refund on the double payment.

Meanwhile, please check your PayPal account. Typically when we hear of this happening it is because folks have set up their payment as "recurring," rather than "one-time."

Then, when they get the automated notice their subscription is due for renewal, they pay not realizing they already are on a recurring payment schedule with PayPal.

tacman

Although I was contacted with a request for my email address, which I included in my response, I don't know if this has been resolved. Please advise.

J T

I don't have any direct control over this but I requested a status update.

Thank-you.

C2 BOB

All taken care of thanks

Rad22

My PayPal was billed on March 19 and again on March 21 for $50 dollars each time, first from my credit card account as I set it up, then a second time from the attached checking account.

I was not notified of a bill due and did not authorize any PayPal transfers.

Please cancel my membership immediately and credit $100 back to Pay Pal at once.

email sent to billing@corvetteforum.com.

J T

Let us know if you do not receive resolution.

I want to note that you must have had reoccurring payment setup (even if unknown) because money just can't be taken out of PayPal without the owner's agreement. If it was able to do so, I think you should be upset with PayPal for allowing it without your permission!

Rad22

I have since determined that I did (trustingly) set it up as recurring. My question is why did you bill twice?

Interestingly, PayPal makes no determination as to how often a firm can bill an account set up for recurring billing. Basically you, or any other firm, could bill PayPal as often as you like and get paid.

Nice racket...until someone notices. Then everyone can plead "Sorry our mistake" and make restitution immediately so everything's hunky dory again.

I just wonder how many people don't happen to notice the double billing...especially when once it comes from the checking account and next time from the credit card.

PayPal has been notified and they are investigating.

The other interesting and heretofore unexplained phenomenon is that, prior to your refunding my money, my subscription showed expiration in 2018.

J T

There are two ways to cause double-billing.

1) Member has more than one subscription. Some members later decide that they want to subscribe to a higher tier membership and thus request an upgrade but only want to pay the difference between the two tiers. When this happens, the old membership is not always cleared as it still is valid and hasn't expired and was authorized by the member for re-occurring payments.

2) Member receives the email notifying them that their subscription will soon expire. As I've posted before, the email contains a note that their subscription will automatically renew if the member opted in for re-occurring payments but the email also has a link for members to manually pay if not opted in for the re-occurring. Members use the manual pay link despite have re-occurring payments.

Rad22

You need to recheck your system.

I have only ONE subscription.

I did NOT renew manually.

I just happened to notice a debit from my checking account yesterday that was unauthorized and unrecognized.

I am still bothered how this happened.

J T

I show that you received a refund, as you requested, and I provided a general reason as to the double-billing and there is no conspiracy. CorvetteForum's subscriptions are handled through the built-in transaction software that is native to the software that thousands of other communities, like CorvetteForum, use.

I think this is something you need to address with PayPal because both transactions were handled through PayPal and only you, the account holder, can authorize such a debit and you, the account holder, can edit those subscriptions in PayPal.

Rad22

I think you are missing my point.

I will make this point and cease my exchange with you.

According to them, in order for PayPal to pay twice...they had to be billed twice.

You (or your software) billed them twice.

That is what needs to be examined. Why were two bills submitted on your end?

lakeside46

Is a recurring membership the norm? I haven't been on this site for a few years and my PayPal was charged for a new membership. I did not renew. I did send an email to billing to request cancellation. But I would like to know if, when you sign up for membership, are you automatically put on a recurring membership until you physically cancel?

savewave

When you sign up as a supporting member for a one-year period, the software at IB will auto-generate a bill near the end of the membership year and email it directly to you as a reminder.

They don't know when you set up your initial payment through PayPal whether it was a one-time payment or a recurring payment. If you set it up as recurring, PayPal will take the funds out of our account and send them to IB. If not, it won't.

If IB sent a bill to PayPal, saying you owned them money, PayPal would ignore it. They only release money when you authorize it.

When you are on recurring payment with PayPal and IB sends you renewal reminder, you get double-billed only if you forgot you were on recurring payment and authorize another payment.

Hope that clears up the confusion.