TO: ALL CHEVROLET DEALERS

CHEVROLET MALIBU AND CORVETTE ARE BEST IN SEGMENT IN

J.D. POWER AND ASSOCIATES 2002 INITIAL QUALITY STUDYSM

Monte Carlo, Silverado (light duty), Tahoe and S-10 Pickup Place Second in Segments

DETROIT, May 31, 2002 -- Chevrolet Motor Division earned two top honors in the J.D. Power and Associates 2002 Initial Quality Study, with its Malibu sedan awarded best entry midsize car and Corvette best premium sports car in initial quality.

The J.D. Power and Associates study measures the number of problems consumers experience during the first 90 days of vehicle ownership. The study results also are used by consumers when making a decision on what make and model of vehicle to purchase.

Chevrolet second-place finishers were Monte Carlo for premium midsize car, Silverado (light duty) for full-size pickup, Tahoe for full-size SUV and S-10 Pickup for compact pickup (tie). Chevrolet Prizm finished in third place in the compact car segment.

"We're proud that Chevrolet vehicles have earned such high marks from consumers in some of the most popular market segments," said Kurt Ritter, Chevrolet General Manager.

According to J.D. Power and Associates, Chevrolet boasted two of the top performers in improvement in initial quality in the industry. The Chevrolet Malibu made the biggest gain by improving 58 percent in the last five years. The Corvette tied with two other vehicles for second with a 49 percent improvement during that period.

The General Motors car plant that produces Corvette was also honored. The Bowling Green, Ky. plant placed second in North America in plant quality, according to the annual study.

Consumers have also honored Chevrolet models. The Malibu is one of the top ten, best-selling cars in the country for the 2002 calendar year through April. Corvette has the greatest sales in the high sport segment of the market for the period. In trucks, Tahoe and Silverado are among the top ten, best-selling trucks in the U.S. for 2002 through April.


:yesnod:

 

Now, if only Chevrolet would work on the long term quality and reliability of the C5.

 

In my opinion, the dealership network is the most inconsistent part of the business.

I really wish the General would put some pressure on the dealership network to provide quality and consistent service to the customer, whether that be sales or service.

We have to learn by trial and error, or by word of mouth who the truly good quality dealership are. Some dealerships make the General proud, others.... well, less so.


[Modified by AutoXr, 10:17 PM 6/1/2002]

 

:cheers: here is to Chevrolet for their success.

I think it would be helpful if they would share their customer satisfaction servey results.


[Modified by SoCal C5, 4:05 PM 6/7/2002]

 

Yep ... I hope that GM as a whole will improve quality ... :crazy:

 

Corvette, best car money can buy. :cheers:

 

I've purchased new Chevrolets in '69, 75, two 77's, 78, two in '94, and now a 2003 to be delivered shortly.

The '94 Corvette was the best one of the crop for virtually trouble free service. NOTHING ever went south on that car during the entire time I owned it.

Yes, there things that I felt could have been better quality, or could have been designed with a little more thought, but the car took everything I threw at it and was ready for more. The Corvette was the best car of the bunch I've owned, followed by the '69 RS/SS Camaro. (I've still got that one!)