Stay Away From Virginia Vettes!!!!!
Just to make you guys aware, I purchased a set of door panels, (1977 Corvette) from Virginia Vettes off of their web page. The cost was for basic $145 pair. That was the price that was advertised. This is the second set that I have purchased. The first set I purchased about a year ago for the $145 price. They tell me impossible but I have a receipt to prove it. The second set I purchased about a week ago and they charged my credit card $307.00 for the second pair. When I called them to ask about it. I was told the Internet price is wrong and they haven't had a chance to change it. Just bad business in my opinion.
Here is the add: Please make a selection. After finishing with your selection, you may press your browser's back button to return to this menu. 1959-62 Interior Packages 1963-64 interior Packages 1965-67 Interior Packages 1968-69 Interior Packages 1970-77 Interior Packages 1978-82 Interior Packages 1984-87 Interior Packages Dashboard Assemblies Seat Hinge Covers Seat Covers Seat Foam Seat Backs Door Panels Door Trim Carpet Sets Floor Mats 1959-62 Interior Packages Includes: Full Carpet - Tuxedo (set) Seat Covers (pair) Door Panels (pair)-Basic PACKAGE $561 1963-64 Interior Packages Includes: Full Carpet - Foam Back (set) Seat Covers (pair) Door Panels (pair)-Basic Vinyl PACKAGE $721 Leather PACKAGE $849 1965-67 Interior Packages Includes: Full Carpet - molded 80/20 (set) Seat Covers (pair) Door Panels (pair)-Basic Vinyl PACKAGE $630 Leather PACKAGE $817 1968-69 Interior Packages Includes: Full Carpet - molded 80/20 (set) Seat Covers (pair) Door Panels - with upper felt (pair) NOTE: These are not "Door Skins" Vinyl PACKAGE $679 Leather PACKAGE $895 1970-77 Interior Packages Includes: Full Carpet - molded 80/20 (set) Seat Covers (pair) Door Panels - with upper felt (pair) NOTE: These are not "Door Skins" Vinyl PACKAGE $655 Leather PACKAGE $865 1978-82 Interior Packages Includes: Full Carpet - molded cut pile (set) Leather Seat Covers (pair) Door Panels - with upper felt (pair) NOTE: These are not "Door Skins" PACKAGE $868 1984-87 Interior Packages Includes: Full Carpet - molded cut pile (set) Leather Seat Covers (pair) PACKAGE $1012 Dashboard Assemblies 78-81 Black 82 Dark Blue 78-80 Red 81-82 Camel 78 Dark Brown 81 Red 82 Charcoal 78-80 Doeskin 82 Red 81 Cinnabar 82 Gray 78 Saffron 80 Claret 79 Green 81 Silver 82 Collector 78 Oyster 82 Silver Green 78-81 Dark Blue 79-80 Oyster 78 Silver Pace Car Special Introductory Price $399. List Price $499 1979-1982 SEAT HINGE COVER CHROME ACORN NUTS ARE YOUR "NUTS" RUSTY, DAMAGED, OR MISSING??? WE CAN FIX IT-- 12 PCS./SEAT--$.75/EA. $9.00/SEAT SEAT COVERS Vinyl Seat Covers 59-66 . . . . . . . . . . . . . $175 67. . . . . . . . . . . . . . . . $175 68-75. . . . . . . . . . . . . . $175 Leather Seat Covers 63-64 . . . . . . . . . . . . . $346 65-67 . . . . . . . . . . . . . $346 68 . . . . . . . . . . . . . . . $382 69-73 . . . . . . . . . . . . . $382 74-78 . . . . . . . . . . . . . $275 79-82 . . . . . . . . . . . . . $275 84-93 Std. Seat . . . . . $569 84-93 Sport Seat . . . . .$585 SEAT FOAM 59-67 . . . . . . . . . . . . . $110 68-78 . . . . . . . . . . . . . $125 79-82 . . . . . . . . . . . . . $215 SEAT BACKS 68-1st Design . . . . . $30/ea. 68-69 2nd Design . . $30/ea. 70-78 . . . . . . . . . . . $30/ea. DOOR TRIM 70-77 Dr Pnl Carpet $29/pr. 70-76 Wd Grn Insert $20/pr. 68-77 Door Pulls . . . $20/pr. 70-77 Door Pulls . . . $20/ea. 70-76 Insert Plate . . .$89/ea. 77 Insert Plate . . . . . $89/ea. 70-77 Arm U-Trim . . .$59/ea. 70-77 Lock Plates . . $29/ea. 70-77 Lock Knobs . . .$12.00 70-77 Latch Handles . $29.00 70-77 Carp Crm Strip. .$69.00 78-82 Armrest . . . . . . $119.00/pair DOOR PANELS 58 (Basic)- $208/pr. (Full)-$699/pr. 59 (Basic)- $208/pr. (Full)-$699-pr. 60-64 (Basic)- $208/pr. (Full)-$539/pr. 65-67 (Basic)- $160/pr. (Full)-$578/pr. 68 (Basic)- $199/pr. (Full)-$578/pr. 69 (Basic)- $210/pr. (Full)-$578/pr. 70-77 (Basic)- $145/pr. (Full)-$590/pr. 78-82- $199/pr. CARPET SETS 56-57 Daytona . . . . . .$295 58-59 Daytona . . . . . .$295 59-60 Tuxedo . . . . . . . $175 61-62 Tuxedo . . . . . . . $175 63-64 Polyback . . . . . .$225 63-64 Poly-Front Only $150 63-64 Foam back . . . . $275 63-64 Foam-Front Only $175 65-67 . . . . . . . . . . . . . $195 65-67 Front Only . . . . . .$150 68-77 with pad . . . . . . $210 68-77 Front Only w/ pd .$150 78-82 . . . . . . . . . . . . . $269 78-82 Front Only . . . . .$180 78-82 Console Strip . . $30/pr. 84-89 PolyBack . . . . . $395 84-93 Mass Back . . . . $399 84-89 Front Only Poly .$250 84-89 Front Only Mass $300 84-89 Rear Only Poly . $210 84-89 Rear Only Mass $250 93-96 Mass Black . . . . $499 FLOOR MATS 63-89 Floor Mats . . . . . $35 Products and Services | Interior Components | Restoration Paint | Restoration Services Weatherstrip Packages | Wheels and Tires | Order Form | E-mail Virginia Vettes | Main Page ©2000, 2001, 2003, 2006 Virginia Vettes™. All rights reserved. Please see our Legal, Privacy, Limited Warranty, and Terms and Conditions of Sale Information. Site design ©2000, 2001, 2003, 2006 Cyberhound Designs™ ************** Need a new ride? Check out the largest site for U.S. used car listings at AOL Autos. (http://autos.aol.com/used?NCID=aolcmp00300000002851) |
If it was advertised at the wrong price, they should have had at least the courtesy to tell you BEFORE they charge your credit card. If they really "haven't had time to change it" then, maybe they need to hire someone to update their site changes regularly or honor their posted prices. However, I am sure there is "prices subject to change" disclaimer somewhere on their page.
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I would challenge their over-charge with your credit card company. Let that process run its course ... nothing worse can happen in the meantime.
Or tell tell Virginia Vettes that you want to return the order ... with all shipping (both ways) to be paid by them When I have a problem like yours ... not getting satisfactory support from customer service ... I always ask the rep if they have authority to satisfy your requests ... if they say no, I ask to speak to someone with authority to make the decisions. I believe the head guy there is Dick Barron ... but knowing that might not necessarily help you. Hope this helps ... and good luck. |
Thanks for the info guys. I have already contact the Better Business Bureau in Virginia and filed a claim with my credit card company.
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I had problems with these guys before .I also started a thread a few weeks back.They are not normal.
Fortunately I only got burned for $24.00, but it is the principle of the matter they don’t understand .They also sell on E_bay under VAVETTE.Read some of the customer service posts about Willcox lately They know how to take care of customers . Virginia Vettes knows how to take care of YOUR money.Good Luck!!! |
call your credit card company and dispute it. (with proof)
they'll charge back VC before you are off the telephone DOOR PANELS 58 (Basic)- $208/pr. (Full)-$699/pr. 59 (Basic)- $208/pr. (Full)-$699-pr. 60-64 (Basic)- $208/pr. (Full)-$539/pr. 65-67 (Basic)- $160/pr. (Full)-$578/pr. 68 (Basic)- $199/pr. (Full)-$578/pr. 69 (Basic)- $210/pr. (Full)-$578/pr. 70-77 (Basic)- $145/pr. (Full)-$590/pr. 78-82- $199/pr. |
If the web site still shows that pricing, take a screen shot/print screen of the page(s). It will help immensely with your credit card dispute.
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I only have one word --- Wilcox :thumbs:
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Originally Posted by 427basketcase
(Post 1565075143)
I only have one word --- Wilcox :thumbs:
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Originally Posted by 427basketcase
(Post 1565075143)
I only have one word --- Wilcox :thumbs:
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Originally Posted by cajos
(Post 1565075326)
It is WILLCOX !!! Double LL.
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We have reviewed our web site and yes the web master mistakenly written “Pair” where it should have been “Each”.
We do have the following disclaimer for our web page. “SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information. LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility. DISCLAIMER: Virginia Vettes is not responsible for printing errors.” This being said we have offered our customer and immediate refund for the door panels and shipping which was refused. We then offered a $80 shop credit for additional parts of his choice at no cost. We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right. We hope cooler heads prevail. |
There is always two sides to every story, unfortunately this story should have never gotten this far. Prices do change and should be updated ASAP. In my opinion, the website and catologs should be fully updated prior to price changes. Common sense tells me that if an error is made on part of the seller, then said seller should honor the original price. Based on all the clauses listed by VV, I'll never spend a dime there. Looks like they're just looking to avoid responsibility for their own errors.
:U |
Originally Posted by Virginia Vettes
(Post 1565077616)
We have reviewed our web site and yes the web master mistakenly written “Pair” where it should have been “Each”.
We do have the following disclaimer for our web page. “SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information. LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility. DISCLAIMER: Virginia Vettes is not responsible for printing errors.” This being said we have offered our customer and immediate refund for the door panels and shipping which was refused. We then offered a $80 shop credit for additional parts of his choice at no cost. We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right. We hope cooler heads prevail. If These guys can scam you they will. They have no integrity. |
:lurk:
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Originally Posted by donnd
(Post 1565078849)
As per earlier post on this thread. ....They offered me a refund also as well as paying shipping one way an additional $9.20. They got the paet back . Did I get a refund? NO. I paid for the part by money order so I was S.O.L.
If These guys can scam you they will. They have no integrity. |
Originally Posted by Virginia Vettes
(Post 1565077616)
We have reviewed our web site and yes the web master mistakenly written “Pair” where it should have been “Each”.
We do have the following disclaimer for our web page. “SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information. LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility. DISCLAIMER: Virginia Vettes is not responsible for printing errors.” This being said we have offered our customer and immediate refund for the door panels and shipping which was refused. We then offered a $80 shop credit for additional parts of his choice at no cost. We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right. We hope cooler heads prevail. whatever. find a web guy that can type. Do the right thing. Web sites are no longer informational pages. Especially if it was ordered from the web site. Web sites are extensions of the business you are in. speak not double to this webmaster you wont be getting money from this yankee |
At Carlisle VV's display of parts for sale has big signs which warn you not to touch anything or 'heavens forbid' pick anything up. I guess they've had trouble with theft. I wonder if they sell much? What do you think?
Regards, Alan |
Here's an update:
Since I posted on the board, that really got their attention, they offered me an $80.00 store credit only. That in my opinion is unacceptable. Basically I eat the other $65.00. I contacted the Better Business Bureau in Virginia and started a claim with my credit card company. Now I need to post this in the C1,C2,C4 and C5 sections. Thanks guys for the support :thumbs: |
Originally Posted by donnd
(Post 1565078849)
As per earlier post on this thread. ....They offered me a refund also as well as paying shipping one way an additional $9.20. They got the paet back . Did I get a refund? NO. I paid for the part by money order so I was S.O.L.
If These guys can scam you they will. They have no integrity. Lets try to stay with the truth |
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