Chevrolet Customer Service order tracking thread
 

I'm creating this thread so that the social media team (forum member Chvey_Cust_Svc) can help you with the status of your order. Currently folks are randomly posting order numbers in other threads, sending PM's, sending profile messages to try to get additional information.

First things first, please remember, your dealer is your primary customer service person. You are paying them for this car and they have access to the GM order workbench.

Second, this is an order tracking thread. We're putting this up to help Chevy_Cust_Svc help you with the status of your new Corvette order.

Please refrain from posting in this thread unless you have an order number that you need tracked or a VIN that you need information on status.

Please only post your order number once. Someone from the Customer Service Team will contact you as quickly as possible either via this thread or via PM.

We're going to try this as an experiment. If either the forum or the Customer Service team decides that it isn't working, it will end.

Reserved for future content.

Thanks.

RJFCJ7 Florida 2LT vert NRB Kalahari blue-top nav

RJXGX4
New York:cheers:

RFRKN5 Texas Black Vert Z51 comp seats

RGRS6P Washington

Thanks :flag:

RKKPBH, 2LT Laguna Blue Coupe - Florida:thumbs:

RKCTD7, FL Z51 3LT Triple Black

RFPQQG vert non-conforming color combo (NRB/Adreniline red) Minnesota. Robert Routhe 507-454-3152 :yesnod:

Rjnn6p aw ,ar,2lt,z51 new jersey

Order RGJQQG covertible , NH ....

RDRP8N...S.C. Ordered on June 26th.


Thanks !

RGMFM1; convert
New Hampshire
Thank you

Rhwqv6 in ca
 

RHWQV6 IN CA Thanks.

RGXBWV in PA. Thank you.

Rjnnqg

RJDF8W CR convertible. Dealer in OH.

Thanks.

First Timer at 70
 

RJSNOG - Lime Rock green, Kalahari 3lt, Z51, loud exhaust, magnetic suspension, kool???

RJCRQT Texas R. Lewis

RFNXWD, Montana

Thanks talon90,
My Dealer is doing a great job of keeping me informed of the status code (currently, as of 11/8, stuck at 3000 since 10/29 ). However he is not able to get a TPW from GM.

It would be nice to get a TPW since the order is R8C and I need to know when to plan travel. I am not bothering Shane and Lori since I know they are swamped with deliveries and don't firm anything up until the order gets past 3100 and has a firm TPW.

A couple of other forum members are in the same predicament and we think the hold at 3000 is due to C2Z or FAY supply problems. Normally I would not be concerned, but travel becomes almost impossible for me after the second week of December.
I suppose if my order does not get built before Thanksgiving I will just plan the Museum trip in January.

Thanks again for trying to help!:cheers:

RKFN1T
Kerbeck NJ

Thanks

Al

Timeline:

09/18/2013 order placed @ Kerbecks
11/06/2013 code 3000

2014 C7 Z51

gkz Torch Red
70 Adrenaline Red 2LT
cc3 Transparent top
NPP exhaust
ttv Carbon flash spoiler/mirrors
uy4 Nav
fe4 Magnetic Suspension
q7t Black Z51 Wheels
j6f Red calipers
myc auto transmission
bv4 plaque:cheers:

RDPC1K, in California.
THANK YOU!

RJQN0F Colorado

Rjns87
brunswick, ohio

RJBG03

Velocity Yellow convertible Z51, 3LT, competition seats

Status: Order placed with dealer 10/5/13

Today's status online 11/10/13 (via my mobile phone, since I can't access via desktop): Chevrolet.com Step 1 of 5: ORDER PLACED

"Final order documentation is on its way to the factory, where the assembly line is being prepped, materials are being ordered and production is being scheduled."

So are the Z51 and comp seat restraints still ongoing?

Hello everyone,

Our look-up tools will be available tomorrow to begin researching order statuses for anyone interested. We do apologize for this delay and thank everyone for their patience and willingness to allow us to assist throughout the process.

Sincerely,

Chevrolet Customer Care Team

Will it be anymore detailed before it crached?

RFXPG2 illinois NRB coupe 3LT kalahari Z51 every option ordered in august.
Many thanks

RFNN61 ordered in TX delivery to FL

Rjwzww kansas city, thanks

Senior
 

RJWZWW KANSAS CITY, THANKS:flag:

RJBBX2

London, OH

Torch Red
3LT Black on Black
Z51

Convertible Iowa RFQWTZ

RGXDJP California. Thank you. Ordered 9/9/2013 Boardwalk Chev

Order # RGNH33 Oklahoma, Thanks

Order # RHTXR1 Calif. Vert

Number# RGVM2P Missouri.

Just can't wait!

Order# RJMBRB ,ILLINOIS 2LT, Z51 ordered 9-14-13

How do I track my order #RKHZNG

RHFT81 In Hamilton, Ontario. Thanks.

Odd thing is the dealer sent me the screen capture from workbench, it shows 3000 but with a TPW of Jan 6th 2014.

Thought it did not get a TPW at 3000?

Is anyone at status "3"?

RGTWGD. New Hampshire

Thanks

Check out the order status tracker in the sticky near the top threads. Use all caps. Seems to be working. I am using my iPhone . I know mine is at 3300. Still waiting on TPW. 2 weeks ago my dealer called and I had to change 2 roof option so opted for transparent roof (Seattle) with exposed carbon fiber roof on constraint. It never gets hot here . AW, red interior,3lt, MT,Z51,NPP,red brakes ,black wheels,cyber grey grill.hoping for build in a few weeks.
"Queued for production".

RHBXP9, Illinois, ordered in early Sept.

Rcbwdt
rfnrn6

It would be nice to see the date everyone ordered so we can get a sense when they might be delivered.

RKCTD7, FL 11/1/2013

On my iPhone I'm showing as stage 2, as of a few days ago GM tells me status is 3000.

Hi Rubber,

You are at 3000- Accepted by Production Control.

If you want to keep checking back on the thread then, we will keep updating you.

Enjoy,

Kelly J.
Chevrolet Customer Care

Hey jac,

You are at 3000- Accepted by Production Control.

This is a very exciting time, enjoy every moment!

Kelly J.
Chevrolet Customer Care

Hey Find,

Your Stingray is at 2000- Accepted by GM

You're a step past the starting line, but she is moving!

Keep checking back and I will keep updating you!

Kelly J.
Chevrolet Customer Care

Here's what the code mean (as provided by Kelly):

Code Description

1000 Order On Hold at Dealership
1100 Order Placed at Dealership
2000 Order Accepted by Chevrolet
2050 Order Changed
2500 Order Preferenced (or "Picked Up" or "Imaged")
3000 Order Accepted by Production Control
3100 Order Available to be Sequenced
3300 Order Scheduled for Production
3400 Order Broadcast (Internal Plant Order Produced)
3800 Vehicle Produced
4000 Vehicle Available to Ship
4B00 Bayed
4150 Vehicle Invoiced
4200 Vehicle Shipped
4300 Intermediate Delivery
4800 Rail Ramp Unload
5000 Vehicle at Dealer

Subscribed. Thank you!!!:thumbs:

Hey Sea,

Your Stingray is at 3400-Broadcast.

I am not sure where it was last time I checked, so I hope that we got some movement out of her this time!

Kelly J.
Chevrolet Customer Care

Hi Star,

Your C7 is at 2000-Accepted by GM

If you want to keep checking back for updates, I am here for you!

Have a great week,

Kelly J.
Chevrolet Customer Care

RJVSSZ - Illinois

Hey uwec,

Your Stingray is at 3000- Accepted by Production Control

I can only imagine how excited you are for your C7 to come home! Keep checking with me for more information!

Kelly J.
Chevrolet Customer Care

Thanks!

Hi Robert,

Your Convertible is at 1100- Preliminary Order Accepted.

This is the beginning of the line. Check back with me in about a week to see if she has moved.

Kelly J.
Chevrolet Customer Care

Hello Delta,

Your C7 is at 3400- Broadcast.

This is the status just before produced, you are super close!

Kelly J.
Chevrolet Customer Care

Hi Stray,

Looks like today you are at 3400- Broadcast.

This is the stage prior to production. She will be home soon!

Keep checking back with me for updates,

Kelly J.
Chevrolet Customer Care

RKNBVM Base Vert 11/11/13 Pennsylvania

Hi RJ,

You are at the beginning of the line 1100. I do see that you have been there awhile. If you would like to talk about your status further please PM me.

Thanks,

Kelly J.
Chevrolet Customer Care

Hey Jock,

You're C7 is at 3400- Broadcast.

She is getting close to production and will be home soon.

Keep checking back with me for more updates,

Kelly J
Chevrolet Customer Care

Hey CJ,

Your Stingray is at 3400- Broadcast.

Congratulations, she is almost home! This is the last stop before production.

Kelly J.
Chevrolet Customer Care

Hey Junk,

You are at the beginning of the line, 1100.

Keep checking back with me for further updates and I will keep you up to date on her movement.

Kelly J.
Chevrolet Customer Care

Hey Iron,

Your Stingray is at 1100, the beginning of the process.

If you would like to continue to check with me on the status of your C7, I will be here! :)

Kelly J.
Chevrolet Customer Care

Order # RGXHKS
Thanks

Hi Rick,

The current status of your Stingray is 3300- Scheduled for Production.

I am hoping that you will move to 3400, by early next week. Keep checking back with me.

Kelly J.
Chevrolet Customer Care

Hi Rsl,

Your Stingray is at 1100- Accepted by Production Control. That is the beginning of the line. I am hoping to see some movement out of her in the next week or so. Please keep checking back with me for updates.

Kelly J.
Chevrolet Customer Care

Hi Adam,

Your Stingray is currently at status 3000. TPW's and VIN's are not usually visible until close to production. I cannot give you a guarantee of when your Corvette will be purchased. I am really sorry that it is difficult to plan your trip accordingly.

I also want to let you know that all TPW's are subject to change. They are not set in stone and do regularly change.

I will continue to check on your status if you would like me too.

Thanks,

Kelly J.
Chevrolet Customer Care

Awesome! One step closer. Thanks for the update.

Hey Neat,

Your Stingray is at 1100- Preliminary Order Accepted.

I love the color combination! My dad has a '69 427 in that combination and I just love it!

Enjoy,

Kelly J.
Chevrolet Customer Care

Anticipation is murder! :lol:

RKBP6S ID

Was at 3300 on 11/6 now 11/12 at 3400
Woo-hoo again. You gave me a double woo-hoo then
Thanks Kelly.
Peter

Hi Kelly,

Can you please look up the status of my stingray order? RHQW02

Thank you!

Kelly Cosgrove

Rjxdzx - ny

PM sent.....Thanks !

RJQTV2 is my order number. My dealer experience has been a bit disappointing. This is the first time I have ordered a car rather than buying from inventory. I had hoped it would be a memorable experience. My "saleman" is not much on communication. I suspect the first time I get a call from him, it will be to say my car is there.

RFMWGC Ohio

Suppose to have my dealers first convertible but at times I just can't be sure.

Hey Al,

You are still at 3000, as of today. I am sorry that I do not have better information for you at the moment.

Hopefully next time you check with me, she will have moved on down the line!

Kelly J.
Chevrolet Customer Care

Hey aws,

You are at 3400- Broadcast.

This is the order status just before produced. She is getting close, only a few more adventures left!

Kelly J.
Chevrolet Customer Care

Hi Kelly,

I was told that our Vert was suppose to come off of the line today. Can you please tell me if it did? Thank you very much!!

RGJN08

Justin

Hey Bmbl-Bee,

Is that a reference to the Transformers? I love that movie!

Your Stingray is at 3400- Broadcast.

She is getting close to production and will be home soon!

Kelly J.
Chevrolet Customer Care

Hello Dr,

Your Stingray is at 3300- Scheduled for Production.

Looks like she is moving on down the line! Keep checking back for further updates!

Kelly J.
Chevrolet Customer Care

RBFHNR California

Can you please provide order status and TPW?

Thank you very much!

lead time
 

Assuming there is no constraint. What is the lead to order a C7? Does anyone have that information?

Hello Candy,

Your order is at 1100- Accepted by Production Control.

This is the beginning of the line. I unfortunately do not have any way to tell if you are specifically affected by the constraints. I can tell you that as of right now your order is in the system.

Please keep checking back with me for further updates and I will provide you up to date information!

Kelly J.
Chevrolet Customer Care

Hi Kelly, I've been at 3400 for 9 days, any word on a vin# so I can lock my loan in.

RJPDGV OH

1G1YC2D7XE510____ ;-)

Thanks,,,
Jim

Hi Jmc,

You are currently at 1100- Accepted by Production Control.

This is the beginning of the process. I will continue to track your order for you as you request.

The wait will be worth it, I promise!

Kelly J.
Chevrolet Customer Care

Hey Tyan,

Your Stingray is at 3400- Broadcast.

She is almost to the production portion of her journey!

Keep checking back for more good updates!

Kelly J.
Chevrolet Customer Care

Hey Luw,

Your C7 is at 3000- Accepted by Production Control.

She is about half way there!

Kelly J.
Chevrolet Customer Care

Hey Onthebottom,

You're Corvette is at 1100.

She sounds so beautiful and quick!

She will be worth the wait!

Kelly J.
Chevrolet Customer Care

Hey larry,

Your Convertible is at 1100.

She is just starting out but hopefully will pick up quickly.

Keep checking back with me for more updates!

Kelly J.
Chevrolet Customer Care

Many thanks for checking Kelly

Hi Vincent,

Your C7 has been produced as of 11/4!! :thumbs:

She is in Bowling Green awaiting transportation.

Your VIN is 1G1YA2D7XE5106123

I do not have an eta for her departure or for her arrival. If you want to check back at the end of the week, hopefully I will see that she has shipped.

Congratulations,

Kelly J.
Chevrolet Customer Care

Hey boltman,

Your Stingray is at 3000- Accepted by Production Control

She is half way there!

Kelly J.
Chevrolet Customer Care

Hi Heirsh,

Your C7 is at 3000- Accepted by Production Control.

I consider this about the half way through the order process. She is getting closer to being home!

Kelly J.
Chevrolet Customer Care

Order Number
 

QZTGNF ILLINOIS last known at 3300.

rjfw1j

Hey Apo,

I am so excited for you too! :thumbs:

Today you are at 3300- Scheduled for Production.

Looks like she is moving on down the line!

Keep checking back with me so I can track her for you!

I promise this wait will be worth it,

Kelly J.
Chevrolet Customer Care

Hi Bortslaw,

Your Stingray is at 1100 today. That is the beginning of the process. If you wan to keep checking with me, I will be more than happy to continue to update you on your status!

Kelly J.
Chevrolet Customer Care