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-   -   The end of my long buyback saga (https://www.corvetteforum.com/forums/c8-general-discussion/4811517-the-end-of-my-long-buyback-saga.html)

StanNH 03-02-2024 11:53 AM

The end of my long buyback saga
 
It's finally over … I have a new 2024 C8 HTC replacement for my 2023 C8 HTC.

This started back in December, 2022, when my MacMulkin order was delivered as a courtesy delivery to a dealer in Charleston, SC. While doing the paperwork, the alarm went off in the car. I had the fob in my pocket, so just assumed I had hit the panic alarm by mistake. All was well for a few days, when the alarm went off again. After a few more incidents, I took the car into my local dealer. Ten months later, and after GM sending field techs over, replacing modules, wiring harnesses, and installing monitoring modules, GM finally admitted they could not figure out why my alarm kept going off randomly. So, around mid November, they agreed to start the buyback process.

Since my car was still very new with low mileage, they offered me 105% of the original MSRP. My small, local dealer had no Corvette allocations, but the order was preferenced, so it went 1100 as soon as it was entered. The car arrived at my dealer on 2/5 but that just started another string of paperwork, and I didn’t actually take possession of the car until 2/29. The new car is identical to my 2023 except for the addition of grill guards and different wheels, since my original Trident wheels are no longer available. Taxes, documentation fees, registration and plates were all paid for by GM, so I walked out with zero cost to me.

I now have my new car and am getting used to the new Google interface. It's not as bad as some have described, and it doesn’t take long to get used to it. I have my one month OnStar trial, so the Navigation system is active and seems to work fine. Apple CarPlay also is simple to use, so not convinced I have any real need for a $30-40 a month subscription for something that used to be free.

The new soft close frunk is an improvement, and the new “Nannie’s” seem pretty unobtrusive. The auto dimming headlights I'll reserve judgement on since I haven’t used them on the highway at night yet, and they don’t work at speeds below 25 mph. Another thing I noticed is that the Stealth package waterfall is now really black, rather than the dark gray on my 2023.

And … so far the alarm has not gone off once, a big improvement over the old car. Here's hoping …

https://cimg9.ibsrv.net/gimg/www.cor...1f9827e3f.jpeg
The old sticker
https://cimg0.ibsrv.net/gimg/www.cor...ea90b53d1.jpeg
The new sticker
https://cimg4.ibsrv.net/gimg/www.cor...4e687b01f.jpeg
https://cimg5.ibsrv.net/gimg/www.cor...1a1a03d71.jpeg
Black exhaust tips
https://cimg8.ibsrv.net/gimg/www.cor...8363204b5.jpeg
https://cimg2.ibsrv.net/gimg/www.cor...3a618aaaa.jpeg
I must admit, I like these wheel
https://cimg3.ibsrv.net/gimg/www.cor...972299b1f.jpeg
https://cimg4.ibsrv.net/gimg/www.cor...13dc3533b.jpeg

BasicMember 03-02-2024 12:03 PM

Glad to hear you're back in the seat.

Beautiful color, my choice also, not sure why it isn't more common.

Ron_Attleboro_MA 03-02-2024 12:04 PM

Great that it all worked out. Did MacMulkin help to get the buy-back? Reichenbach do all the work?

StanNH 03-02-2024 12:10 PM

Just noticed that, according to the sticker, foreign parts went from 19 to 31%. That's interesting.

sshallen 03-02-2024 12:12 PM

I'm glad they made it right. However, this makes me sad... acknowledging "They made it worse, not of necessity, but out of greed, but it's not too bad...


Originally Posted by StanNH (Post 1607580973)
"I now have my new car and am getting used to the new Google interface. It's not as bad as some have described"...


StanNH 03-02-2024 12:13 PM


Originally Posted by Ron_Attleboro_MA (Post 1607581000)
Great that it all worked out. Did MacMulkin help to get the buy-back? Reichenbach do all the work?

It was all GM, me, and Reichenbach. No one else was involved at any point. Considering that I didn’t buy the car from Reichenbach, or even use them as my Courtesy Delivery dealer, I was amazed at how much they did for me. Very, very good dealer.

papillion 03-02-2024 12:16 PM

Shock and Awe
 
A pain in the patoot no doubt. But seems this is an extraordinary outcome for you.

Enjoy the new ride.

StanNH 03-02-2024 12:16 PM


Originally Posted by sshallen (Post 1607581034)
I'm glad they made it right. However, this makes me sad... acknowledging "They made it worse, not of necessity, but out of greed, but it's not too bad...

Agree completely. I would have preferred the 2023 user interface and fully functional navigation, but profit by subscription seems to be where all manufacturers are, or will be, heading.

billclerm 03-02-2024 12:16 PM

Congratulations on getting your new C8 . Looks great!

rrichar2591 03-02-2024 12:52 PM

Glad it all worked out for you and thanks for the update. We've both made big jumps from our C5 days.

24RiptideBlue 03-02-2024 12:58 PM


Originally Posted by sshallen (Post 1607581034)
I'm glad they made it right. However, this makes me sad... acknowledging "They made it worse, not of necessity, but out of greed, but it's not too bad...

I’m glad he thinks the Google crap is “not bad”… personally I think it’s awful… why should anyone have to sign into a third party company (Google) after paying an Onstar subscription fee, to use the Nav? It’s gm Car. Not a Google Corvette.

24RiptideBlue 03-02-2024 01:21 PM

The new sticker
https://cimg4.ibsrv.net/gimg/www.cor...4e687b01f.jpeg
https://cimg5.ibsrv.net/gimg/www.cor...1a1a03d71.jpeg
Black exhaust tips
https://cimg8.ibsrv.net/gimg/www.cor...8363204b5.jpeg
https://cimg2.ibsrv.net/gimg/www.cor...3a618aaaa.jpeg
I must admit, I like these wheel
https://cimg3.ibsrv.net/gimg/www.cor...972299b1f.jpeg
https://cimg4.ibsrv.net/gimg/www.cor...13dc3533b.jpeg[/QUOTE]

Great spec!!! Love the HTC black roof and looks great with the silver…

Although this is my second buy back story read in as many days… gm needs a tighten up its design process and focus on simplification and fail safe….

Unsolvable problems should never happen… it’s a car. A collection of metal, wire, plastic, glass and rubber… and software…. But anything that goes wrong should diagnosable and solvable…. If gm can write software to track and record everywhere we go, how fast we go, and on and on they should be able to track and record an alarm going off at random times. It should be simple for the car to record what tripped the alarm…

jimmie jam 03-02-2024 01:50 PM

[QUOTE=StanNH;1607581039 Considering that I didn’t buy the car from Reichenbach, or even use them as my Courtesy Delivery dealer, I was amazed at how much they did for me. Very, very good dealer.[/QUOTE]

Glad that you had a good experience. The dealer...they did not do any of this without getting paid by GM for everything, just sayin.

mefly2 03-02-2024 01:53 PM

The ONLY color ...

RKCRLR 03-02-2024 02:11 PM

Personally I'd like to see more people use the Lemon Law buyback option to get GM's attention. Telling someone that their vehicle is going to be out of service indefinitely is unacceptable. In my state the requirement is 30 days cumulative out of service or 3 (I think) unsuccessful attempts to fix the same problem. I realize it is a hassle to go through the process but the wait times for a replacement vehicle have gone down. If there were more buybacks it might make GM reprioritize their supply chain for replacement parts.

Vetteman Jack 03-03-2024 02:08 AM

Glad that GM stepped up and replaced your car with a new one. Looks great and hope you now get may trouble free miles of dirving enjoyment with the car.

449er 03-03-2024 07:24 AM

Congrats on your new ride, don't forget to wave! :seeya

bernisse 03-03-2024 07:29 AM

I am going through this process now and hope GM does something like this with me because I would like a replacement without having to wait months. My 23 HTC was received in Aug 23 and was great for 8 weeks. Then it developed an engine oil leak which took the dealer 1 month to fix the first time. When I got the car back it was still leaking oil and went back into the shop early December and is still in there. They have tried 2 more times to fix the leak but were unable to so I started lemon law. GM has been completely non-existent with trying to help with this and I had a executive customer rep "helping". Now the engine is completely out of the car and in pieces. Why they just didn't put a new motor in I don't know but for the 6 months I have owned it it has been out of service for 4. The Lemon law was started a month ago and GM has been silent and non-responsive as well. Most likely what will happen is they will buy it back and leave me with some money and no car and I have to start the process over or move to a different brand. My 6th Vette and maybe my last.

https://cimg9.ibsrv.net/gimg/www.cor...10743a25af.jpg
https://cimg0.ibsrv.net/gimg/www.cor...0948729680.jpg

cwatson6 03-03-2024 07:34 AM

I'm glad this is behind you.

bigblock427 03-03-2024 07:51 AM

Congratulations on your getting through that ordeal and finally getting your new Vette. Hopefully, this Vette brings you much enjoyment.


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