Matt-G

Howdy folks, this is my first post and I wanted to share with ya'll my experience so far being an owner of my very first 2014 Corvette C7.

I have purchased a certified pre-owned 2014 Corvette C7 Z51 3LT and I am already experiencing issues with the nav screen. The screen randomly flickers and it looks like an "old tv", sometimes the screen will turn black completely, sometimes it will not slide down when its black. I have taken the Corvette to a GM dealership nearby my home and the service guys kept my car for a whole week and 4 days explaining to me to come and pick up the car as the issue was resolved with a re-flash of the infotainment system. After picking up my car, the very next day, the same issue happened once again and now its happening pretty much all the time. Needless to say, I am very upset and frustrated with this ordeal. This vehicle has full bumper to bumper warranty, however since this is a certified pre-owned, I was expecting all these little issues and annoyances to be already resolved by GM.

Anyone experiencing similar issues?

I have created and posted a video on youtube so everyone can see what I am talking about:

hawkfe

Take it to the dealership, my 2014 did that and they ended up replacing the screen.

motox621

yes the 14's did this bring the vid to your dealer to show them but the say is a plug or the screen mine is doing that to havent brought it yet tho

Matt-G

Is this something they can do in one day? How long were you away from your car? I really don't want to leave there at the dealer for another week.

Matt-G

Interesting to know that I'm not alone on this issue and others were affected. Is this considered a recall ?

hawkfe

They had the car for four days, the screen was on constraint so they had to call the Chevy Techs to troubleshoot before they could order a part.

Zymurgy

No. Recalls are only issued for safety issues.

chevybob

My 2014 with 1400 miles has the same issue.

SRQStingray

Same here. My dealer replaced mine and said the software fix doesn't work.

Chevy Cust Svc

Hi Matt-G,

I am so sorry to hear about your experience with your Corvette's nav screen. Have you been in contact with the dealer again? We want to look into this for you; if you could PM us with your contact info, VIN, mileage and your involved dealer, we would be happy to follow up with them!

Kaylee D.
Chevrolet Customer Care

noel48

Dealer told me the screens are on back order.

Vetteman Jack

Good luck getting it fixed. Hate to see a Vette owner have a problem and have to take it in more than once to get it fixed.

andoneward

I just got my car back from the same problem. The small, local dealer didn't have the tool to troubleshoot it since this was their first time seeing it. I had to wait for a couple days and the tech worked with GM to resolve this and had to order a screen. The car spent 11 days (9 business) at the dealership and I'm happy to report that it works just fine now.
The only thing that pissed me off was the decsion to work on recall work after the screen was done versus the days we were waiting for parts. The fuel line recall could have been a 12 hour job pee the tech data if it needed work and potentially stayed there for another 2 days. If I did that with my aircraft then I would have a new job that same day. Fortunately there were no issues.

Matt-G

I have just sent a PM.
Thank you for your assistance in advance!

Matt-G

I noticed the issue and took to the dealer at 11K miles...

Matt-G

That's exactly the reason why I am most frustrated at: my car spent a total of 10 days (8 business days) at the dealer. I went to pick it up expecting everything was going to be resolved regarding the navigation screen...and that was not the case. Now I have to take it back again to the dealer, should I expect to be away from my car for another 10 days???...we're having really bad weather this month here in North Texas (hail, storms, etc), its really sad to see my car being parked outside the dealer while they are working on it...for 10 days and not to have the issue completely resolved. I really don't need hail damage in my new car. This whole situation has been very frustrating and upsetting to me, I am emotionally drained. My apologies for venting this out.

AttyVette

I had this happen to my 2014 C7 and dealership replaced the screen..no problems since that was done!!!

Chevy Cust Svc

Thanks for the PM, Matt. We see your message and will be responding shortly.

Best Regards,


Brandon M.
Chevrolet Customer Care

Pisswilly

Went through 2 additional screens before they fixed mine.

wgood

My first answer is to take it to a different dealer !!! The original warranty should cover repairs no matter who you take it to for repair !!! I biught my car in KC and I live near Seattle !!! The dealer I take mine to gladly does recalls , repairs , etc !!!!! Wayne