bapd77

Ok, so this is a long story, but I will attempt to shorten it.

I contacted a forum vendor about an item they sold and inquired about turn around time. He told me when I ordered I would have them within two weeks. I purchased them on August 7, 2017. I am a fairly reasonable, understanding and patient person on turn around times so did not contact him until the time had elapsed. I was told at the two week mark they'd ship the following week. On 8-25, I inquired if they had shipped out that week as he had told me they would after my first call at the two week mark. This is when the issues begin. At this point, his contact becomes very slow.

The underlying issue here is we became aware of Hurricane Irma and his location is affected by the hurricane. I contacted several times before Irma hit and he assured me he would get them out before Irma hit. Fast forward to the hurricane making landfall in the states and it affects him.

Keep in mind, had the delivery time he initially advise been adhered to, the hurricane would have never been an issue. However, now we are dealing with the aftermath and I still have not received tracking or my product. He keeps assuring me he isnt avoiding me and promising he will call "tomorrow" yet tomorrow never seems to come. This is about the 4th time since the Hurricane he has told me he would call me the following day only to never receive a followup to find out where the hell my product is. I want to be understanding of the situation, as his business, to my knowledge, was severely affected by Irma, but he claims to have my parts but just needs to get them to the shipping location to get them shipped off.

After promises not kept, even before Irma, now no shipment, very little contact because of Irma and still several followup calls promised and never made, where do I draw the line? I want to be understanding of the hurricane issue, but being unable to make a single call in a 2 week period just tells me it doesnt seem Very important. What say you?

Lastly, a part of me just wants a refund, but this vendor is also the only one that makes the product I want.

Red Devil Z51

you are just plain stuck then

///ADMAN

If the vendor uses a number and a form of composite material in their name,
then, you are in for very long, unpleasant and aggravating experience.

maugust24

If you just want a refund call the credit card company you used and tell them you never received your purchase and the vendor is unresponsive. They should be able to cancel the transaction.

dvilin

I would cancel the order and get the refund. The Vendor had plenty of time prior to the hurricane to take care of your order. Plus when they did communicate with you it was bs.
They have already demonstrated that you do not matter. When treated like that I take my money elsewhere.

bbrown450

You need to share the name brother, while we hope your situation gets resolved we do not want to patronize anyone giving tis kind of a run around to our brothers...get your $$$$ back. If they are giving your this much crap before you get the product what are they going to do when there is an issue with it ??
Not C7 Carbon is it ?....I can tell you a story about them...no more

Ridgerunner 7.62

Promises promises promises but no delivery I canceled my order after three months , promises promises promises but no delivery I canceled my order after three months, nuff said

bapd77

Thank you all for responses. I believe I am going to wait til the 60 day mark and then file the chargeback. Just hate that you cant even feel fully confident with forum vendors but nothing is guaranteed and I understand that with my 17 years of law enforcement experience.

VictorBarron

After 30 years in law enforcement I hardly trust anyone!

chefcg1

If it g3carbon you are in for a long wait and many broken promises. Call the credit card company and get a charge back. When I buy on line I always use my Penfed credit card as they will refund immediately and deal with the vendor on their end.

Ron'sGS

JerryU

I have a different view! Don't care who it is but sounded like their plan was to ship not knowing it would be a major unanticipated problem and they overpromised.

Last year we had an unexpected dam break which could never have been predicted. Road on both sides of some 30 homes breached! Took two weeks to get one repaired. The other is over the breached dam! I'm the volunteer chair of a subcommittee responsible for getting a new dam, so we get our Lake back! Lots of legal help needed and fortunately one lake home owner is an attorney and pro bono, has done all the work required. Another group has organized getting the funds needed. No way to get money when it's a private lake!

Just got the geotechnical soil survey results back this week. The "dam engineer" or as I refer to him in lake home owner meetings, "the engineer of dams'" still has ~3 weeks to produce detailed plans to go out for bids.

Who would think it would take a year to get to this point!

Have no idea what he is facing everyday, nor do you!

vettebuyer6369

Given that no vendor name has been provided by the OP, this is not a Transaction Feedback thread, just a conversation with people guessing at it.

If the OP would like to provide who we are talking about I will add it here, or if the vendor would like to respond as is his right, or if some resolution between the parties occurs, please PM me and it can be added.

NOTE: reopen to add vendor name.

bapd77

Ok, so to keep within forum rules, I have to add vendor name. The vendor is G3 Carbon and Alan is the one I have been dealing with most of the time. Again, I want to be understanding of the hurricane, but had he not overpromised the hurricane would have never been an issue.

At one point, he did say he was going to refund the money and I told him Id like the parts, but since that exchange, he has promised to call me 4 times, never having called even once.

bapd77

I agree to some extent, had it been the hurricane issue alone and it happened within the 2 week time frame originally promised, no problem. But we were at 4 weeks by the time the hurricane hit.

chefcg1

My experience with Alan is that he plain out lies about what the story is. I did end up getting my diffuse from him after 6 months and him refunding 50%.

LT4CMG

I'd rather not "troll" here, so I'll PM you.

bapd77

Update on Situation:

I have contacted Discover and filed a chargeback. I called numerous more times and Alan never answered any of my calls. I've also sent numerous emails with no replies in the past week.

I sent an email this morning and advised I had filed a chargeback. Ironically, he now has the time to almost immediately respond and tell me he called Saturday and it just rang and rang.....Sure he did.

Regardless, he has issued a refund and hopefully the issue is resolved once I see the money in my account.

bapd77

Yes, he is one of those over promisers. Had he said 2 months I would have been fine, but now he is very responsive to email...yet he plays as if this is all my fault....oh well.

bapd77

Funny thing, I ordered the ACS diffuser fins yesterday and they have already shipped.