Is there some sort of requirement that dealerships all suck
#1
Le Mans Master
Thread Starter
Is there some sort of requirement that dealerships all suck
22 days ago I brought my car with two simple check up items:
1. Alignment is off. It's been off since day one and it's worse now.
2. I have a vibration at 55mph. It may be a bent wheel (hit a bump thing on the highway).
Currently:
My car has been diagnosed with a slightly bent wheel
My tire is flat and has been flat for 11 days
My car is not aligned because it has a flat.
1. Alignment is off. It's been off since day one and it's worse now.
2. I have a vibration at 55mph. It may be a bent wheel (hit a bump thing on the highway).
Currently:
My car has been diagnosed with a slightly bent wheel
My tire is flat and has been flat for 11 days
My car is not aligned because it has a flat.
Last edited by village idiot; 10-17-2017 at 03:03 PM.
#2
Safety Car
Member Since: Feb 2016
Location: Bainbridge Island WA
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So because you are having some sort of problem with a single dealer, they all suck? With that kind of logic, if you are a village idiot, everyone is a village idiot.
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Perf n Restore (10-17-2017)
#3
Le Mans Master
Thread Starter
Bring in car for repair after it got hit in a parking lot
Me: I think it needs an alignment now too (a truck crushed the front end, on video)
Dealership: We will of course check that
Pick up car: There are parts still in the trunk. They make we wait an hour while they get the car on a lift to figure out why there are parts in my trunk and reinstall them.
Ask about alignment. No, we didn't check. We can do it for you for $xxx and you can submit the claim to the insurance company if you'd like.
Last edited by village idiot; 10-17-2017 at 03:11 PM.
#4
Melting Slicks
I get that you are assuming he's only ever been to one dealer and one dealer only over the course or his life but I'd risk the notion that he may have other experiences to pull from.
I know I'm not the only one who worries any time you have to go to the dealer. It's customer service Russian roulette.
I get the feeling you hang out here just to troll people.
Last edited by spinkick; 10-17-2017 at 04:10 PM.
#5
Dealerships are the worst.
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#6
Safety Car
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Location: Bainbridge Island WA
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I have a problem when people make blanket statements about an entire group based on their experience with a few. In a human context we call that kind of behavior racism. (No, I'm not accusing him of being "racist" just saying it's the same kind of logic.) My experience is much different. I have over 20 year's experience with one Chevrolet dealer and a limited amount with another plus a lot of experience with different brands: Acura, Cadillac, and Mercedes being a few, and in MY EXPERIENCE I have NEVER been treated like Village Idiot says he has been treated. I have NEVER experienced dealer incompetence, dealer inaction, or dealer reluctance to perform repairs. I have ALWAYS been treated with courtesy and respect in a timely manner.
So when someone comes along with MINIMAL information and says "All dealers suck" I can't take him seriously and I have doubts about the veracity of his experiences. If that really is your definition of "trolling" then so be it. I suggest you put me on ignore if my posts upset you so much.
So when someone comes along with MINIMAL information and says "All dealers suck" I can't take him seriously and I have doubts about the veracity of his experiences. If that really is your definition of "trolling" then so be it. I suggest you put me on ignore if my posts upset you so much.
Last edited by mschuyler; 10-17-2017 at 05:05 PM.
#7
Le Mans Master
Sorry you're having such problems "VI"
I have had the same Corvette people working on my cars for the past 27 years here in Texas - six Corvettes - more than 700,000 miles. They're terrific....
I've also had superb service in Texas, Colorado, Virginia, West Virginia, Florida, Tennessee, Oregon, and California.
I have had the same Corvette people working on my cars for the past 27 years here in Texas - six Corvettes - more than 700,000 miles. They're terrific....
I've also had superb service in Texas, Colorado, Virginia, West Virginia, Florida, Tennessee, Oregon, and California.
#8
I have a problem when people make blanket statements about an entire group based on their experience with a few. In a human context we call that kind of behavior racism. (No, I'm not accusing him of being "racist" just saying it's the same kind of logic.) My experience is much different. I have over 20 year's experience with one Chevrolet dealer and a limited amount with another plus a lot of experience with different brands: Acura, Cadillac, and Mercedes being a few, and in MY EXPERIENCE I have NEVER been treated like Village Idiot says he has been treated. I have NEVER experienced dealer incompetence, dealer inaction, or dealer reluctance to perform repairs. I have ALWAYS been treated with courtesy and respect in a timely manner.
So when someone comes along with MINIMAL information and says "All dealers suck" I can't take him seriously and I have doubts about the veracity of his experiences. If that really is your definition of "trolling" then so be it. I suggest you put me on ignore if my posts upset you so much.
So when someone comes along with MINIMAL information and says "All dealers suck" I can't take him seriously and I have doubts about the veracity of his experiences. If that really is your definition of "trolling" then so be it. I suggest you put me on ignore if my posts upset you so much.
In many (not all) cases, the person that feels so thrilled with their dealership is simply unaware of what is being done. maybe they don't know a lot about cars, maybe they only see them as a way to get from point A to point B, who knows?
The most experienced and well versed members here would more than likely NOT recommend going to a dealership.
#9
My wife has a Lexus and I can definitively say the dealer has outstanding service. So no, not all dealers suck.
#11
Pro
Aerovette is correct. They ALL suck. Some suck less, some suck more. Now I only go to my dealer of purchase which is 30 minutes away.
#12
Team Owner
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St. Jude Donor '12-'13-'14-'15-'16-'17
#13
Le Mans Master
Exclusive service for Covettes would help. As long as you have the same techs servicing Sparks and Sonics, you’re generally not going to get that premium care that some think they deserve. I guess it’s a way of Chevy keeping the flagship owners grounded (tongue-in-cheek).
Fortunately, my dealership has a Corvette specialist, and my overall experience with service has been stellar. Other vehicles and dealerships... not so much.
Fortunately, my dealership has a Corvette specialist, and my overall experience with service has been stellar. Other vehicles and dealerships... not so much.
#14
Team Owner
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St. Jude Donor '12-'13-'14-'15-'16-'17
You also have the same techs working on SUVs and pickups that, in many cases, cost more than most C7s. Fortunately those owners don't think they're special and demand exclusive or "premium" care too.
#15
Le Mans Master
I have had very good service from my local dealer. I looked around the forums and went to one that was recommended.
#17
Melting Slicks
IMHO, the corvette should be treated differently by a dealer, or let it become a Cadillac brand. People who buy Corvettes are more particular (and for the most part) more enthusiastic about the brand. Chevrolet should cultivate this!
The last time I was at the dealer the service manager even says "yep you corvette guys are more demanding usually but we understand"
People don't buy the more expensive suvs etc as a fun lifestyle type vehicle as much as the vette guys do.
The last time I was at the dealer the service manager even says "yep you corvette guys are more demanding usually but we understand"
People don't buy the more expensive suvs etc as a fun lifestyle type vehicle as much as the vette guys do.
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ZERRY 316 (10-19-2017)
#18
Drifting
22 days ago I brought my car with two simple check up items:
1. Alignment is off. It's been off since day one and it's worse now.
2. I have a vibration at 55mph. It may be a bent wheel (hit a bump thing on the highway).
Currently:
My car has been diagnosed with a slightly bent wheel
My tire is flat and has been flat for 11 days
My car is not aligned because it has a flat.
1. Alignment is off. It's been off since day one and it's worse now.
2. I have a vibration at 55mph. It may be a bent wheel (hit a bump thing on the highway).
Currently:
My car has been diagnosed with a slightly bent wheel
My tire is flat and has been flat for 11 days
My car is not aligned because it has a flat.
No. They all doj't.
#19
Race Director
Member Since: Oct 2011
Location: Holly Springs NC
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St. Jude Donor '16-'17,'22,'24
So far, Hendrick in Cary NC has provided very good service. I get a Corvette Tech every time I bring it in for an oil change.
#20
Safety Car
My dealership service is excellent. As is my Technician Ken, who as per above, does every oil change on my car in addition to all else. In fact at my dealer, only two individuals are allowed to even move a Corvette, e.g., my Tech and the Service Manager. No one else can. No one else does (they do not wish to be fired).
I have referred many Corvette friends there, and they too have a 10+ rating on all their Corvette servicing experiences at my/this dealer. It is Power Chevrolet in Sublimity, OR, and ask for Ken to work on your baby.
I have referred many Corvette friends there, and they too have a 10+ rating on all their Corvette servicing experiences at my/this dealer. It is Power Chevrolet in Sublimity, OR, and ask for Ken to work on your baby.