C6 Corvette General Discussion General C6 Corvette Discussion not covered in Tech
Sponsored by:
Sponsored by:

Recurring engine trouble. Dealership can't fix after taking my $1400

Thread Tools
 
Search this Thread
 
Old 03-22-2018, 10:15 AM
  #1  
kw679676
Intermediate
Thread Starter
 
kw679676's Avatar
 
Member Since: Aug 2016
Posts: 29
Received 0 Likes on 0 Posts
Default Recurring engine trouble. Dealership can't fix after taking my $1400


Hi guys,

Thanks for your help in advance. Vehicle is a 2005 C6 (hard top) with 80K miles.

I had an intermittent high pitch squeal when accelerating, starting back in Nov 16, which would disappear once the engine warms and drives a few miles. Dealership diagnosed it as harmonic balancer and quoted me $1200. I took it to a Midas next door for a second opinion, and they said there was a harmonic balancer wobble but could possibly be fixed by replacing the tensioner and alternator (but no guarantees). Got this done for $400 at Midas, which did fix the squeal.

One year later: squeal returns. Dealership says harmonic balancer wobble again, and that the tensioner and alternator replacement only treated the symptoms. They urged the $1200 HB fix, which would solve the squeal for good. I gave in and got it done. Drove off the lot, within one day the squeal returned. Brought it back, and they said it's likely the fuel pump causing the squeal now, so I told them to fix it. They tried charging me an additional $600 for this, which I refused to pay (though I agreed to $200 for the parts/materials and a new belt). Drove it off the lot, and again within a day the squeal returns. I bring it back and made it clear it's now their responsibility to fix this since it's all based on a poor diagnosis. They clean all the gunk and grime off the entire pulley system and put on another new belt (all at no charge). Still the squeal returns the next day. I'm not sure what to do at this point. I now have a brand new harmonic balancer, fuel pump, and belt (and newer alternator and tensioner). They've confirmed it's not the AC belt by running the car w/ the belt off. I also wrote a note to the mechanic asking him to check if there's a high electric load causing the alternator to fail prematurely (since this issue is in the weather, presumably more use of heater and headlights).

Honestly I'd like to sell the car and get into a C7, but not sure anyone's going to buy a C6 with a squeal, and now I'm wary of GM's quality in general...

Edit/update: The water pump was replaced, not the fuel pump. November 16 = November 2016. By 'intermittent' I mean only that it goes away after driving for 10min. I can reproduce the squeal consistently every single time following a cold start after sitting overnight - it doesn't squeal when idle, though, only when accelerating (increases in loudness) or maintaining a speed (no change in loudness). The car was left at the dealership at least overnight (they kept it for over two weeks at one point), so it's definitely getting cold started after sitting. I'm located in Albany, NY; there are two large Chevrolet dealerships in the area, and they have a mechanic who is a Corvette specialist who travels between the two locations. There are some other Corvette technicians further away from me, but this is the closest I can get to within 30-40 miles (it gets logistically difficult and time consuming if I'm leaving my car overnight). The head mechanic/foreman at this Chevrolet dealership also got involved and helped try to diagnosis as well. As for getting a second opinion at Midas, the shop was walking distance from the dealership, and had good ratings for general car repair and maintenance and they had a much quicker turnaround time and mechanic to car ratio. I will also add that the Chevrolet dealership has been accommodating. They've provided me with a courtesy vehicle free of charge (in total, they've provided me with a rental car for 6 weeks or so) and provided pick-ups and drop-offs from my home.

Also, pardon the delay in responding, I've been traveling for work.

Thanks again everyone.



Update #2. I brought the car back in one last time (on Monday) because the squeal hadn't been resolved. I got a call yesterday from the manager saying that the foreman still couldn't identify the squeal and that I should come back in and go on a test drive with the foreman. This morning I went to the dealership, and the manager called the foreman to let him know I was here. Foreman told the manager that my vehicle had been struck when it was in the shop by one of the mechanics backing up a truck. So now my fender, the narrow turn signal light, and my bumper are damaged. I left it at the dealership, and they said they will cover the repairs. So now not only is the squeal not repaired but now there is significant damage to the vehicle. I'm starting to think I need to file a complaint with BBB or hire an attorney.

Last edited by kw679676; 04-06-2018 at 12:46 PM. Reason: clarifications and answering questions in the responses
Old 03-22-2018, 10:19 AM
  #2  
pewter99
Team Owner

Support Corvetteforum!
 
pewter99's Avatar
 
Member Since: Dec 1999
Location: Here
Posts: 174,237
Received 1,194 Likes on 704 Posts
Pilot of Beer Force 1
Tampa Regional Coordinator
CI 4-5-6-7-8 Veteran
Organizer St. Jude Fundraiser
I believe in the Beer Fairy


Default

dude you need to find a good mechanic that works on Vettes...the stealership is clueless...

where do you live maybe someone can point you to a good place
The following 3 users liked this post by pewter99:
airmed2 (03-22-2018), kw679676 (03-27-2018), Landru (03-22-2018)
Old 03-22-2018, 10:25 AM
  #3  
AORoads
Team Owner
 
AORoads's Avatar
 
Member Since: Jun 2005
Location: Northern, VA
Posts: 46,106
Received 2,481 Likes on 1,944 Posts
St. Jude Donor '15
"In honor of jpee"

Default

Agree w. above: find a good Corv. tech that knows the cars, and just one question: when you say Nov 16 is that this past November, or is November, 2016?
The following users liked this post:
kw679676 (03-27-2018)
Old 03-22-2018, 11:08 AM
  #4  
Turbo6TA
Race Director
 
Turbo6TA's Avatar
 
Member Since: Mar 2011
Location: SW Florida
Posts: 13,256
Received 3,088 Likes on 2,078 Posts
2021 C6 of the Year Finalist - Modified

Default

Originally Posted by kw679676

..... Brought it back, and they said it's likely the fuel pump causing the squeal now, so I told them to fix it.

They tried charging me an additional $600 for this, which I refused to pay (though I agreed to $200 for the parts/materials and a new belt).
Are you sure they actually replaced your fuel pump?

Replaceing a fuel pump on these cars is a BIG job and costs alot more than $600.
The following users liked this post:
kw679676 (03-27-2018)
Old 03-22-2018, 11:16 AM
  #5  
ddame2
Advanced
 
ddame2's Avatar
 
Member Since: Sep 2017
Posts: 53
Received 10 Likes on 8 Posts
Default

Originally Posted by Turbo6TA
Are you sure they actually replaced your fuel pump?

Replaceing a fuel pump on these cars is a BIG job and costs alot more than $600.


I thought this too. $600 is the quote I got for my water pump replacement, after 10% off.. Fuel pump was closer to double that, Neither of which I had ultimately done at the dealership.
The following users liked this post:
kw679676 (03-27-2018)
Old 03-22-2018, 11:35 AM
  #6  
NY09C6
Le Mans Master
 
NY09C6's Avatar
 
Member Since: Sep 1999
Location: Texas
Posts: 9,813
Received 627 Likes on 363 Posts

Default

Originally Posted by Turbo6TA
Are you sure they actually replaced your fuel pump?

Replaceing a fuel pump on these cars is a BIG job and costs alot more than $600.
I'm guessing it was the water pump they replaced. The fuel pump makes no sense for a number of reasons.
The following 3 users liked this post by NY09C6:
astaggs (03-22-2018), kw679676 (03-27-2018), Landru (03-22-2018)
Old 03-22-2018, 11:58 AM
  #7  
Rice Boy
8th Gear
 
Rice Boy's Avatar
 
Member Since: Dec 2017
Location: MN
Posts: 8
Likes: 0
Received 2 Likes on 2 Posts
Default

With all those pulley replacements... one of them probably had bad bearings. During the replacements, they were probably not lined up correctly if the new pulleys are after-market. I've had a similar issue with my Jeep Grand Cherokee. I had the power steering pump replaced with a rebuilt after-market unit. The unit itself was slightly shorter than with a longer shaft than OEM. They also put in an after-market pulley with which also seated differently. The aftermath was that the pulley was sitting further in than the rest of the pulleys. It was pretty noticeable at first, since the belt would pop off track after a couple of days. Had it re-aligned, but still not perfect... squeal wasn't as bad and not coming off-track anymore, but still slight squeal. Still have a slight squeal, but I think the whole deal caused my HB to fail, so... will have to replace that soon.
The following users liked this post:
kw679676 (03-27-2018)
Old 03-22-2018, 02:05 PM
  #8  
Turbo6TA
Race Director
 
Turbo6TA's Avatar
 
Member Since: Mar 2011
Location: SW Florida
Posts: 13,256
Received 3,088 Likes on 2,078 Posts
2021 C6 of the Year Finalist - Modified

Default

Originally Posted by NY09C6

I'm guessing it was the water pump they replaced. The fuel pump makes no sense for a number of reasons.
Yup, I am sure your right.

I think the OP got a little confused between the fuel pump and the water pump.
The following users liked this post:
kw679676 (03-27-2018)
Old 03-22-2018, 05:41 PM
  #9  
the kid C6
Melting Slicks
 
the kid C6's Avatar
 
Member Since: Mar 2016
Location: the island of misfit toys
Posts: 3,188
Received 143 Likes on 128 Posts
Default

Originally Posted by kw679676
I had an intermittent high pitch squeal when accelerating, starting back in Nov 16, which would disappear once the engine warms and drives a few miles.
In defense of techs, intermittent problems are the worst to diagnose.

Are you leaving the car overnight, so they can hear it first thing when it's cold, or are you simply reporting what you hear?
The following users liked this post:
kw679676 (03-27-2018)
Old 03-23-2018, 06:00 AM
  #10  
irok
Safety Car
 
irok's Avatar
 
Member Since: May 2011
Location: Oshawa, Ontario
Posts: 3,807
Received 500 Likes on 443 Posts

Default

Originally Posted by kw679676
Hi guys,

Thanks for your help in advance. Vehicle is a 2005 C6 (hard top) with 80K miles.

I had an intermittent high pitch squeal when accelerating, starting back in Nov 16, which would disappear once the engine warms and drives a few miles. Dealership diagnosed it as harmonic balancer and quoted me $1200. I took it to a Midas next door for a second opinion, and they said there was a harmonic balancer wobble but could possibly be fixed by replacing the tensioner and alternator (but no guarantees). Got this done for $400 at Midas, which did fix the squeal.

One year later: squeal returns. Dealership says harmonic balancer wobble again, and that the tensioner and alternator replacement only treated the symptoms. They urged the $1200 HB fix, which would solve the squeal for good. I gave in and got it done. Drove off the lot, within one day the squeal returned. Brought it back, and they said it's likely the fuel pump causing the squeal now, so I told them to fix it. They tried charging me an additional $600 for this, which I refused to pay (though I agreed to $200 for the parts/materials and a new belt). Drove it off the lot, and again within a day the squeal returns. I bring it back and made it clear it's now their responsibility to fix this since it's all based on a poor diagnosis. They clean all the gunk and grime off the entire pulley system and put on another new belt (all at no charge). Still the squeal returns the next day. I'm not sure what to do at this point. I now have a brand new harmonic balancer, fuel pump, and belt (and newer alternator and tensioner). They've confirmed it's not the AC belt by running the car w/ the belt off. I also wrote a note to the mechanic asking him to check if there's a high electric load causing the alternator to fail prematurely (since this issue is in the weather, presumably more use of heater and headlights).

Honestly I'd like to sell the car and get into a C7, but not sure anyone's going to buy a C6 with a squeal, and now I'm wary of GM's quality in general...
I wouldn't be surprised if your new balancer is bad.quite often they don't last very long.I've replaced new ones with only 4,000 miles on them and have seen others fail in 35 miles.they need an after market hb when replaced as the GM ones are junk
The following users liked this post:
kw679676 (03-27-2018)
Old 03-23-2018, 08:46 AM
  #11  
Turbo6TA
Race Director
 
Turbo6TA's Avatar
 
Member Since: Mar 2011
Location: SW Florida
Posts: 13,256
Received 3,088 Likes on 2,078 Posts
2021 C6 of the Year Finalist - Modified

Default

What happened to the OP ?

He never came back to this thread he started
Old 03-23-2018, 08:49 AM
  #12  
Sox-Fan
Melting Slicks
 
Sox-Fan's Avatar
 
Member Since: Jul 2005
Location: Mt. Pleasant S.C.
Posts: 2,989
Received 345 Likes on 266 Posts

Default

The fuel pump is located inside the driver's side fuel tank. It's not the cause of the squeal.


Sounds as though the dealer is hunting around and charging you for all of the misdiagnoses. Time to hunt around for a new dealer.
The following 2 users liked this post by Sox-Fan:
FortMorganAl (03-23-2018), kw679676 (03-27-2018)
Old 03-23-2018, 08:59 AM
  #13  
dryadsdad
Le Mans Master
 
dryadsdad's Avatar
 
Member Since: Nov 2014
Location: Texas
Posts: 5,747
Received 108 Likes on 92 Posts
Default

[sigh] another ask and run post.
Old 03-23-2018, 09:03 AM
  #14  
Sox-Fan
Melting Slicks
 
Sox-Fan's Avatar
 
Member Since: Jul 2005
Location: Mt. Pleasant S.C.
Posts: 2,989
Received 345 Likes on 266 Posts

Default

It hasn't even been 24 hours. Some people don't live on internet forums.
Old 03-23-2018, 09:40 AM
  #15  
Jimmy W1
Melting Slicks
 
Jimmy W1's Avatar
 
Member Since: Feb 2011
Posts: 2,828
Received 54 Likes on 47 Posts

Default

I gave up on this thread when he took his car to Midas to diagnose a harmonic balancer squeal. WTH??

He might as well have taken it to the McDonald's across the street.

Old 03-23-2018, 10:19 AM
  #16  
dryadsdad
Le Mans Master
 
dryadsdad's Avatar
 
Member Since: Nov 2014
Location: Texas
Posts: 5,747
Received 108 Likes on 92 Posts
Default

Gee, guys, these cars aren't exotica like a Ferrari. They're Chevys with a low revving push rod V8 engine and perfectly common components. Midas is as good with them as it'd be with a Cruze or a Focus.
The following 2 users liked this post by dryadsdad:
drew_c6 (04-18-2018), kw679676 (03-27-2018)
Old 03-23-2018, 10:25 AM
  #17  
Turbo6TA
Race Director
 
Turbo6TA's Avatar
 
Member Since: Mar 2011
Location: SW Florida
Posts: 13,256
Received 3,088 Likes on 2,078 Posts
2021 C6 of the Year Finalist - Modified

Default

Midas is primarily an exhaust shop ... but I don't think I would take my C6 to Midas to have a set of headers installed in it.

Get notified of new replies

To Recurring engine trouble. Dealership can't fix after taking my $1400

Old 03-23-2018, 10:29 AM
  #18  
FortMorganAl
Le Mans Master
 
FortMorganAl's Avatar
 
Member Since: Feb 2007
Location: Currently somewhere in IL,IN,KY,TN,MO,AR,MS,AL, or FL
Posts: 8,514
Received 228 Likes on 187 Posts

Default

Originally Posted by Sox-Fan
It hasn't even been 24 hours. Some people don't live on internet forums.
Now it's been 24 hours and 14 minutes. WHERE IS THE OP???!!!
Old 03-23-2018, 10:30 AM
  #19  
pewter99
Team Owner

Support Corvetteforum!
 
pewter99's Avatar
 
Member Since: Dec 1999
Location: Here
Posts: 174,237
Received 1,194 Likes on 704 Posts
Pilot of Beer Force 1
Tampa Regional Coordinator
CI 4-5-6-7-8 Veteran
Organizer St. Jude Fundraiser
I believe in the Beer Fairy


Default

guess we will never know
Old 03-23-2018, 10:36 AM
  #20  
stingray71
Burning Brakes
 
stingray71's Avatar
 
Member Since: May 2000
Location: Vienna VA
Posts: 1,096
Received 190 Likes on 138 Posts

Default

Using the proper tools, the technicians should be able to isolate the component that is making the noise without guessing.

I would find a better shop.
The following users liked this post:
kw679676 (03-27-2018)


Quick Reply: Recurring engine trouble. Dealership can't fix after taking my $1400



All times are GMT -4. The time now is 06:38 PM.