American Hydrocarbon Turn around times?
07-10-2018, 07:03 PM
#1
Pro
Thread Starter
American Hydrocarbon Turn around times?
Ordered some gloss black A -pillars for my silver C6 last Saturday.
I've never dealt with him, but read a lot of positive stuff about him and his products around here.
Anyone dealt with him lately and can give me any ides about typical lead times? 0
Thanks!
I've never dealt with him, but read a lot of positive stuff about him and his products around here.
Anyone dealt with him lately and can give me any ides about typical lead times? 0
Thanks!
07-10-2018, 07:22 PM
#2
Race Director
My intake manifold cover took about six weeks, but this was solely due to the fact that they'd made me a LS2 cover instead of an LS3, which I chalk up to an honest mistake. Can't complain about the quality or the customer service in the least. Once I'd provided pics that showed I had the wrong cover they had a new one in production immediately. I plan on giving them quite a bit of additional business as a result.
07-10-2018, 08:20 PM
#4
I ordered a couple items for my Grand Sport from them, The hood/brake trim kit and then I ordered the door handles. Both times it was about four to five weeks turn around time. Well worth the wait, Excellent quality work and looks great on the car.
07-10-2018, 08:47 PM
#5
Pro
Thread Starter
I don't mind waiting. Just when looking at his website, there were no "lead times" listed specifically for the exterior A Pillars..
I figured it's a silver car, the top and halo are already gloss black, might as well do the a pillars as well so that everything flows better!
I'm just to impatient of a person, but as long as they are nice pieces....I'm good.
I figured it's a silver car, the top and halo are already gloss black, might as well do the a pillars as well so that everything flows better!
I'm just to impatient of a person, but as long as they are nice pieces....I'm good.
07-16-2018, 06:09 AM
#7
Instructor
Going on 9 weeks for some carbon door sills... I have been told multiple times now that they will be "shipping out tomorrow" and of course no tracking number or parts have shown up yet. I'm about ready to just file a paypal claim and cancel my order because I'm tired of the run around. As a company, I think honesty is pretty damn important and I have been straight up lied to multiple times now.
Hopefully your experience is better than mine. Good luck!
Hopefully your experience is better than mine. Good luck!
Last edited by QuickSilverZ33; 07-16-2018 at 06:10 AM.
07-16-2018, 08:45 AM
#8
Melting Slicks
Member Since: Dec 2014
Location: Bossier City Louisiana
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I did the hydrocarbon a pillars earlier this year. Order took longer than I was told, about 8 weeks, but the work quality was outstanding and with them, the rubber strip is already installed. Very happy with mine.
07-16-2018, 08:41 PM
#9
Pro
Thread Starter
Yeah....I'm only a couple weeks in maybe going into my 3rd week waiting. No communication, but I haven't called him yet as I figured it might take sometime.
Guess I was hoping he had a couple in stock since he accepts cores in return.
Not being able to drive the car is hard, but hoping the finished product is worth it. Someone had mine off before I'm assuming as it looked like someone tightened some of the bottom screws a little too tight as it pretty much cracked completely in half when I pulled them. Up until that point, I was planning on having my local shop paint them and then replace the weather stripping myself.
Most anything I had read about him on the forums were positive, but had never really heard about how long he may take.
I know the money was collected the day after my order.
Guess I was hoping he had a couple in stock since he accepts cores in return.
Not being able to drive the car is hard, but hoping the finished product is worth it. Someone had mine off before I'm assuming as it looked like someone tightened some of the bottom screws a little too tight as it pretty much cracked completely in half when I pulled them. Up until that point, I was planning on having my local shop paint them and then replace the weather stripping myself.
Most anything I had read about him on the forums were positive, but had never really heard about how long he may take.
I know the money was collected the day after my order.
07-16-2018, 09:55 PM
#10
Pro
I have ordered A-pillars from American Hydrocarbon twice. Both instances took about 7 weeks to get the parts delivered. That seems about par for the course when ordering custom painted parts. I have no problems with the turn around time and the quality of work is quite good. As far as the claims of good customer service, I have to throw the B.S. flag on the play! The CS from American Hydrocarbon is horrendous at best. They provide no updates or communication with regards to delays in processing, and no accurate shipping information. They could at least send an email stating they received the order, and give an estimate of how long the projected job will take with their current workload. The only way to assume they even got the order is the money is charged to your account... I had to email 5 times in the last order asking for an update and tracking information. Each time, I was told the order would be shipping "by the end of the week", "tomorrow", and "yesterday". When I finally was given a tracking number, I looked at the shippers website and the only thing it showed for 4 days was that the label had been created. As I told them, I have no problem with waiting when a vendor is honest and up front with me. It is the repeated lies that I cannot tolerate. I will never be doing business with this vendor again...nor will I recommend them to anyone who asks for a recommendation.
07-17-2018, 01:28 PM
#11
Pro
Thread Starter
I have ordered A-pillars from American Hydrocarbon twice. Both instances took about 7 weeks to get the parts delivered. That seems about par for the course when ordering custom painted parts. I have no problems with the turn around time and the quality of work is quite good. As far as the claims of good customer service, I have to throw the B.S. flag on the play! The CS from American Hydrocarbon is horrendous at best. They provide no updates or communication with regards to delays in processing, and no accurate shipping information. They could at least send an email stating they received the order, and give an estimate of how long the projected job will take with their current workload. The only way to assume they even got the order is the money is charged to your account... I had to email 5 times in the last order asking for an update and tracking information. Each time, I was told the order would be shipping "by the end of the week", "tomorrow", and "yesterday". When I finally was given a tracking number, I looked at the shippers website and the only thing it showed for 4 days was that the label had been created. As I told them, I have no problem with waiting when a vendor is honest and up front with me. It is the repeated lies that I cannot tolerate. I will never be doing business with this vendor again...nor will I recommend them to anyone who asks for a recommendation.
That certainly sucks. I guess I should have done a little more homework. When I seen they offered complete pieces with the weather stripping already installed, I figured what the hell and placed my order.
Guess I will give it another 3 weeks, and then start trying to contact them about my parts. At that point it will be about 7 weeks in.
07-17-2018, 01:56 PM
#12
Race Director
I have ordered A-pillars from American Hydrocarbon twice. Both instances took about 7 weeks to get the parts delivered. That seems about par for the course when ordering custom painted parts. I have no problems with the turn around time and the quality of work is quite good. As far as the claims of good customer service, I have to throw the B.S. flag on the play! The CS from American Hydrocarbon is horrendous at best. They provide no updates or communication with regards to delays in processing, and no accurate shipping information. They could at least send an email stating they received the order, and give an estimate of how long the projected job will take with their current workload. The only way to assume they even got the order is the money is charged to your account... I had to email 5 times in the last order asking for an update and tracking information. Each time, I was told the order would be shipping "by the end of the week", "tomorrow", and "yesterday". When I finally was given a tracking number, I looked at the shippers website and the only thing it showed for 4 days was that the label had been created. As I told them, I have no problem with waiting when a vendor is honest and up front with me. It is the repeated lies that I cannot tolerate. I will never be doing business with this vendor again...nor will I recommend them to anyone who asks for a recommendation.
07-21-2018, 09:43 PM
#13
Instructor
Got my door sills yesterday, which was exactly 11 weeks from placing my order. I have to admit, the quality is amazing, but definitely took much longer than anticipated. Would I order them again after the wait time? After seeing them in person, I would say yes. But communication could definitely be improved which would make the overall buying experience much better. In the end though, I’m definitely happy with the product.
07-22-2018, 05:20 AM
#14
Pro
Thread Starter
Got my door sills yesterday, which was exactly 11 weeks from placing my order. I have to admit, the quality is amazing, but definitely took much longer than anticipated. Would I order them again after the wait time? After seeing them in person, I would say yes. But communication could definitely be improved which would make the overall buying experience much better. In the end though, I’m definitely happy with the product.
He emailed me back that afternoon and told me to "standby and he would check where they were at in the production process".
Haven't heard anything back yet.
07-23-2018, 09:38 AM
#15
Race Director
Glad you got them. I broke down and emailed him Thursday. Told him I wasn't rushing him, just trying to get a rough estimate how long I would be waiting.
He emailed me back that afternoon and told me to "standby and he would check where they were at in the production process".
Haven't heard anything back yet.
He emailed me back that afternoon and told me to "standby and he would check where they were at in the production process".
Haven't heard anything back yet.
07-23-2018, 10:46 AM
#16
Pro
If the main company does no manufacturing, they have zero excuse for a lack of customer service and email response. As I said, at the very least there should be an email confirming receipt of the order and guesstimate on processing times with updates on any delays. The straw that broke the camels back for me was saying a package shipped and providing a tracking number, but not actually shipping it for another 4 business days... Totally inexcusable!
07-24-2018, 05:56 PM
#17
Pro
Thread Starter
Well after hearing "Stand By" so he could check on Thursday, I haven't heard a peep from him.
Buy I also don't want to badger him, **** him off, and then not get his best effort on my parts.
But even just a quick update even if it was him saying you have at least 3 more weeks would be better than silence.
Just sucks that I can't drive the car unless I buy a set of used cores and temporarily install them since the ones I took off shattered into fragments.
Buy I also don't want to badger him, **** him off, and then not get his best effort on my parts.
But even just a quick update even if it was him saying you have at least 3 more weeks would be better than silence.
Just sucks that I can't drive the car unless I buy a set of used cores and temporarily install them since the ones I took off shattered into fragments.
07-24-2018, 09:09 PM
#18
Race Director
Member Since: Mar 2011
Location: SW Florida
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2021 C6 of the Year Finalist - Modified
07-24-2018, 09:43 PM
#19
Drifting
Member Since: Jan 2001
Location: palm harbor/murphy Fl/NC
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C6 of Year Finalist (performance mods) 2019
St. Jude Donor '11, '14
He sent me the wrong color parts.
He made excuses forever.
He told me they were sent
He gave me bad shipping numbers.
Finally he lied to me again about them being sent.
I posted in the bad vendor thread.
i thought he was asked to leave because he was not a vendor and just selling on the forum.
good luck.
He made excuses forever.
He told me they were sent
He gave me bad shipping numbers.
Finally he lied to me again about them being sent.
I posted in the bad vendor thread.
i thought he was asked to leave because he was not a vendor and just selling on the forum.
good luck.
07-24-2018, 10:24 PM
#20
Burning Brakes
Member Since: Nov 2000
Location: Hardeeville, South Carolina
Posts: 879
Received 45 Likes
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He sent me the wrong color parts.
He made excuses forever.
He told me they were sent
He gave me bad shipping numbers.
Finally he lied to me again about them being sent.
I posted in the bad vendor thread.
i thought he was asked to leave because he was not a vendor and just selling on the forum.
good luck.
He made excuses forever.
He told me they were sent
He gave me bad shipping numbers.
Finally he lied to me again about them being sent.
I posted in the bad vendor thread.
i thought he was asked to leave because he was not a vendor and just selling on the forum.
good luck.
Last edited by ccryder; 07-24-2018 at 10:25 PM.
