I have a new Pixel 9 Pro, which worked flawlessly in my 2023. My 2025 wants nothing to do with it.

Symptom

• Connected Bluetooth - calls work etc.
• Android Auto is grayed out, tapping it I get a spinning wheel and it errors out and offers to retry (which does nothing)
• Permissions are set in Android Auto to allow everything

What I've tried

• Rebooted the phone
• Rebooted the Infotainment system
• Cleared the cache from Android Auto on the phone
• Toggled airplane mode on and off
• Removed the phone (multiple times) from the remembered phones in the car
• Removed "My Chevrolet" from the remembered Bluetooth devices in my my phone
• Verified I'm running the latest version of AA (Oct 11)

I do not believe this to be my phone. I think it's the car's software because it worked great in my 2023. If I connected a wired cable, it will work but I should not have to do that.

Thoughts that aren't "get an iPhone"?

Update: After adding my Pixel as a "Trusted Device" it now stays connected.

 

Make sure your Wi-Fi is enabled - both phone and car. Initial connection is Bluetooth, but screen mirroring requires Wi-Fi.

 

Good point. I should have mentioned that works for a split second (hence "won't stay connected") and then won't reconnect. I do have wifi enabled on my phone.

 

Try uninstalling and reinstalling the AA app itself. Going back to square one can sometimes resolve irritating glitches.

After you uninstall the app, do a restart of your phone before you download Android Auto from the Google Play Store again.

Certainly all here with the Ultifi software platform are on the GM steep learning curve.

 

I didn't try that because Android Auto is now baked into the OS. While you can't uninstall it entirely, I did uninstall the latest update (Oct 11) and reinstall it. I'll give it a shot and see if that does anything.

 

Mine did this (grayed out) for a couple of days and I thought wireless AA/CP was a 2LT thing...(I have a 1LT car). After I installed Waze and some offline Google maps into the infotainment system directly, everything just started working wirelessly. I'm sure it forced something to reset during the process.

I'm a bigger fan of the wired option honestly.

Try connecting your infotainment to a good network and checking for updates. Try another phone if possible.

 

Had weird issues similar to this also, but Pixel 6 and 2023 2LT. Wouldn't want to pair/work with wireless AA but would just fine with USB. Turned out to be some sort of issue because I refuse to pay for a wireless data plan for my car. So, I had to call OnStar and try several useless troubleshooting options before they ultimately configured something on their end to authorize my car but without a data plan. Not sure what exactly they did, but I'm never messing with it again, been working fine for about a year now.

 

Here's a few things to try.

1) Hold the Hangup button to reboot the system. (edit: missed that you already tried this.)


2) When I first got my 24, the car did a couple of updates and my phone had trouble properly making the connection. I had to do a complete factory reset of the Google Built-in OS. (similar to resetting your phone.) I think something in the updates screwed the OS up. Luckily, I hadn't spent too much time putting in radio stations. Doing the reset, seemed to not affect the updated OS files. I haven't had to do it since.

3) Make sure the phone is not in your pocket but closer to the center console. I find Android Auto's connection breaks pretty easily. It sounds like it is cutting out while the phone is in your hand, so likely not the issue.

4) Make sure you don't have a VPN running. Although your phone should tell you that the VPN would be blocking the connection. So I doubt this is the problem.

5) Don't turn on your phone's hotspot mode. Some phones have the capability to hotspot and connect to Wifi, you having a Pixel, I don't think this is the problem too.

6) edit: I have also tried uninstalling AA from your phone. Sometimes android apps just break overtime and removing them and reinstalling them fixes thing's.

7) Edit2: After reinstalling AA on your phone. Make sure that it and Google Assistant have full permissions set on your phone.

 

This may be obvious, but is your phone "paired" with the car as a "Trusted Device"?
When I start it and get in, and unlock my phone, the car sees the phone, and it unlocks my MyChevrolet profile as a "trusted device" and the Infotainment System fires up without entering a PIN. I think this is Android Auto related stuff. I open the MyChevrolet app on the phone and everything fires up.
I also sit the phone on the right edge of the cup holder, against the opened cover, so it's close to the Infotainment System, I guess.
GM definitely didn't make this easy.

 

Ph9ne does not need to be setup as a trusted device for wireless AA to work.

 

Then why, I wonder, isn't it working for some, possibly unpaired, and my "paired trusted car and phone" just works?

 

I love the "thoughts" other than what will definitely work.

 

We have absolutely zero proof that Trusted Device makes any difference. You are a sample of 1. There are many that it works for that aren't a trusted device. There may be some that it doesn't work for that have a trusted device.

 

The GM app was giving me issues last night (kept wanting me log in and failed trying) but I was able to eventually login and connect my phone as a trusted device. It did not immediately disconnect but I need a little more time to test this theory. I'll report back after today's commute.

 

I'm not ready to declare victory yet but I was able to run wireless AA on my daily commute for the first time ever. Adding my phone as a Trusted Device seemed to make some difference, I don't know why.

 

Might help, but batter saver mode gave me connection issues everything i left it on, wired android auto

 

I'm calling this problem resolved, I'll update post #1. I don't know why, but making my device a "Trusted Device" keeps it connected.

 

I've been using a Pixel 7 for a while, and I had no problem connecting to my 24. Now when I activate the APP Iget a notification that the car has communicated with a "Trusted Device". Don't recall naming it as a trusted device. Oh well glad it is working.

 

UPDATE: Not solved.

Yesterday my car inexplicably completely "forgot" my phone as it it were never paired. I'm about to just use the cable.

 

Sooooo.... not solved?

The only issue I'm having with mine is forgetting to enable Bluetooth (I turn off all phone features whenever I'm not using them to save battery)... I wish it would connect via WiFi since that is always enabled. SWMBO connects hers to my car via cable, and that always flummoxes the works initally.