Big Jimm

Several of you requested this Update:

It was never my intention to hurt this dealership or the salesman. That's why I've been waiting for weeks and weeks. BUT, what would YOU do? It’s now been FOUR MONTHS! Spitzer has STILL not returned my GM Card rebate money from my purchase back in September.

From my previous posting, I believe some of you misunderstood. For clarification: Spitzer’s salesman knew about my GM Card discount request ONE WEEK prior to my writing the check and taking delivery. But, it turned out that he was leaving for a week in Phoenix and, in anticipation of being gone, he apparently did my paperwork PRIOR to that week .. maybe TWO weeks prior, I don’t know. But, instead of changing his paperwork (since the closing hadn’t yet taken place) he elected to direct that everything continue to go through - ignoring the card discount - and told me that "he’d take care of it when he got back." I had no reason not to trust him and the dealer and sent them my full check.

My question: Was I required to tell them "WEEKS" before settlement to apply my GM Card credit? They are blaming me for not giving them ENOUGH notice. Do any of you know of any specific, mandatory, advance notice period? (Weeks, months ..?)

I’ve preserved "ALL" of Spitzer’s emails. Time - after time - after time - they PROMISED my refund! “You’ll get your check next week”.. over and over. “Next Week!” But, they never sent it and are now claiming that it’s out of their control.

That .. "it’s up to GM and Me to work out!"

But, Spitzer was my agent, not GM. Is it fair for them to now dump me and thumb their nose at me? Someone suggested that they are holding my money to get even with me for exposing their non-caring treatment.

OF COURSE I can file a formal complaint with GM Corporate against this dealership - which I plan to do next week. But, why should I have to? I paid the dealer in full. They made a profit and had absolutely no trouble from me. Could it be that GM doesn’t hold this dealer in very high regard? I believe that Kerbeck would have worked this out in a day.

All I ever wanted was to get this sale “fully completed” and behind me. I keep wondering what I have done to deserve this insulting treatment from Spitzer.

Big Jimm
So. Fla.

VET4LES

One thing you could do is to get an attorney to write a demand letter for you. I think you can get that done for $50. He will include that you will take them to small claims court if the money is not sent in a reasonable time frame. I know you are in Florida but he can tell you what to do.

hamshog

I used my GM card money the day I financed the car. No advanced notice was given and there was no problem for them to apply it to the purchase. It takes one quick call to verify the amount that is on your card. You may be out of luck after the purchase. Don't know for sure.

CorvetteRL

Same here... I used my GM card $ the same day I purchased. No real warning. Sounds like you have a crappy dealer. Good luck.

jschindler

Sounds like he took advantage of you. I would call the number on your credit card, and explain what happened. Ask them if there is anything that can be done (assuming they have not been contacted and not applied the money to the sale). You didn't say if the amount still shows up as "available" on your credit card statement. That will make a difference on how you handle it.

Either way, if you have e-mails stating they are going to give it back to you, it's only a matter of time. Small claims court would be your last result - but with the e-mails, it seems pretty certain you would win.

What I would do (and have), is go in there on a day when they are really busy, and stand in the middle of the showroom and tell you salesman you are VERY unhappy (if you want me to do it for you, I can for a fee. My voice is very deep and LOUD!).

double eagle

Don't know what I'd do, but hope it turns out well for you

SC TROJAN GRAD

how much money we talking about? what made you purchase the car from that dealership, do you have dual residence in both states?

Big Jimm

Thank you Mr. Schindler! You are my kind of guy!!

I am not a stranger to that action. However the dealer is in Ohio and I am in Florida. (Dealer is a forum dealer on another forum.)

I appreciate the good suggestions.

Big Jimm
So. Fla.

vttrod

Call the GM Card tell them it was not included in the paperwork and the dealer processed it. They will look into it and refund it usually takes about 4 weeks

jschindler

Yes, Jimm, going to Ohio definitely adds to my "fee". But I have actually lived in Ohio, and I am certified in Ohio for that activity

ttomczak

Thats how mine worked, there was no notice needed as the dealer has no skin in the game, they get the money from GM directly...

VET4LES

Before I bought my C6 from another forum dealer I tried to contact your Ohio dealer and he would not get back to me. After several tries and weeks later I ordered from Monica and then he e-mailed. A little late I told him.

fly a Z06

I find it impossible to believe that the Ohio dealer would try to cheat you out of $1000. Before I ordered my 06 from him I read ~ 100 replies from guys who bought their C6 from him who were 100% happy. He handled my GM card savings perfectly. It has to be the GM Card's mistake.

Joel

www.flyac6-fly2002transamws6.com

VET4LES

If that is true then why is Big Jimm having a problem.

fly a Z06

Why? My last sentence above was it has to be the GM Card's mistake.

Joel

Another Yellow

GM earnings can be used the day of purchase. If the paperwork is already done, they just have to redo it. No big deal.

You should still be able to get the refund if you yell enough. Good luck.

Corvette Junkie

kts1962

There is always more to the story than the 'injured party' is willing to offer. Big Jimm uses the same ID at another site - and it has quite a record of his not wanting to defame anyone - You might ought to read it too before drawing conclusions. IN Fact, there are a large number of replies to Big Jimm's last post on this topic on this site - Read Them Too. Most responders had positive dealings with the person & dealership Big Jimm is so upset with.

My Read...
Despite his intentions to use the GM Card Rebate as part of the transaction, Big Jimm seems to not have declared the intention until well AFTER the deal was made, after the deal was written up and nearly not until he was sceheduled to take delivery.

Most folks would consider the sales guy as forward thinking if they were to complete all the paperwork prior to leaving town on a business trip rather than risking delay to the delivery shuold it happen while he were gone. Only when Big Jimm revealed his intentions to use the GM Card Rebate did the problems begin. Now his deal must be handled a a "Special Case" because post fact rebates are not part of the GM Card rules and procedures.

Does he deserve his rebate money. Yes, probably but rules do apply. Is he getting the treatment he desrves, depends on how one looks at it. Call Em as You See Em! He is probably not much loved at that dealership and I can only imagine that they are a bit tired of hearing his insistance that he is not out to defame anyone.

Lesson Learned?? Deal in an open, honest and transparent fashion and you will have fewer complaints because you will have fewer problems.

savewave

This thread appears to be in conflict with Forum rules/guidelines on unresolved disputes:

http://forums.corvetteforum.com/show...1&forum_id=109

Forum members are permitted to post a factual account of an unresolved dispute after they have made every effort to resolve the dispute offline. Then, once the factual account has been posted, it goes into the archives so it can be found through a search and may not be reposted.

This thread appears to be the same as this previous thread:

http://forums.corvetteforum.com/show....php?t=1258352

The dealer involved is not a supporting dealer at Corvetteforum.com, so the Forum’s moderators aren’t in a position to intervene with him. But since he isn’t a supporting dealer, it also means he can’t defend himself here unless he forwards a message to the Forum. We have heard from him on this topic and here is the message he sent:

----- Original Message -----
From: <rick@corvetteconti.com>
To: <jdwillis@bellsouth.net>
Cc: <rick@corvetteconti.com>
Sent: Monday, January 16, 2006 10:46 AM
Subject: bashing thread

> Jim Willis & Corvette forum..
>
> I am upset to see again you folks allowing such an undocumented thread to
> continue once again without contacting me.
>
> http://forums.corvetteforum.com/show...78&forum_id=74
>
> I am not allowed to post on your site because of advertsiing issues,
> that's fine and understandable, however, your forum has benefited in
> traffic & advertisers from the tons of traffic I have generated with
> advance information I share across the net.
>
> I would hope for a little more respect that what I'm getting.
>
> Your BIGJIMM is a tough client to work with, but yet we have been so much
> he has NOT mentioned on your site. To this day, he has not allowed us to
> evne have a PHONE # to contact him, specific mailing instructions and the
> list goes on and on..
>
> I have mailed a letter to him after the 1st posting....
> His GM card was asked for AFTER he took delivery, I was kind enough to
> apply for it anyway..knowing the money would be sent to him. There was a
> staff change upstairs and this never happened. I re-applied for the $$$,
> which is more now and GM card is to send it direct to him.
>
> With 80% of my business done on the net and no way to defend myself, I
> wanted to at least share that with you and ask to not only have the thread
> locked but removed. I have always tried to help the community and I
> believe that is your intent to. I don't care to be de-faced in a classless
> way on your website in which we do not participate, so I feel fair in
> asking for some professional courtesy here.
>
> Thank-You. Any questions, I can be reached at 1-800-968-3883
>
> 1/16/06
> Rick Conti
> SPITZER CHEVROLET-AMHERST
>
>
> cc/file/mgt legal

The originator of this thread indicates that the dealer is a supporting dealer at another site:

That being the case, it seems to me it would be more appropriate to pursue the matter through the Forum where the dealer can respond. Even better, contact the sales representative at the number he provided above or fulfill his request to provide your number so he can get in touch with you directly.