Armycop

I don't think he's trying to bash anybody, but voicing his displeasure to fellow enthusiasts who may have had a similar experience to his. Like mine, for instance.

$2265.00 total monies paid to Tbyrne
+ 3 sets of inferior, or wrong, headers shipped to me
+time wasted waiting for the right set to be sent
+STILL WAITING FOR MY REFUND
=Never shopping with them again. That's all.

spiral04

Just so you know, a while back (a year) I ordered a set of Eradispeeds on a Thursday from LAPD. They told me at the latest it would be the following Thursday. Well it took a little more than tree weeks and to say I was upset at Lapd was an understatement. I finally called and talked to Baer and they told me there was a back order and would be shipped out soon. On a normal occasion it shouldn't of taken that long, and Lapd should of found that out for me. Either way, it ended up being Baer's fault for a backorder and Lapd's fault for bad communication. In the end, everything worked out well.

Halfway

i have heard the above more than thrice and so many other problems with TBYRNE. Its sad that this forum's owners could careless about how the members are treated by various vendors and only care that they receive their vendor fee's on time. I have seen it one too many times.

INGER67

I joined a group purchase on Borla Stingers a couple of years ago on the last day of the "special". The next day they sent me an email that my exhaust would arrive in a few weeks. I called immediately to cancel as I wanted the exhaust before "a few weeks". I had to pay $60.00 to cancel the order. Now that's customer service!


Inger 67

ledsnake

I would just like to thank everybody for there responses.

Thank You

-Led

MUKAK

i would have cancelled my order and bought from a diff Vendor that carried ERASISPEED rotors....

LoneStarFRC

There are several. They also carry Eradispeeds too.

unionlandlord

Anouther vender selling parts thay do not have. What thay have is your money.

In my business, if I do not have something to give you I do not take your money.

Good luck.



Paul G.

Halfway

it happens FAR to often around here.....

skillzilla

Don't lie. There isn't a Vette part for $2 dollars.

-_Sf

clayton1

Dont blame ya' Ledsnake, Sounds pretty feckin' unreasonable to me.
Hopefully they fix ir for you, Goodluck.

oahuyahoo

HMannini

It's called "CUSTOMER SERVICE" If anyone sells a product and they use this terminology they have a responsibility to provide that courtesy to each and every customer. The only excuse for poor communication, lack of follow through, is the fault of the company/vendor or even the individual who sells a product on this forum. The wrong person in a very important job!

Unfortunately we don't always hear about great customer service but if someone gets bad service they make it a point to share that information.

This should be incentive enough for companies/vendors/people who want to sell their product, and for the good ones who care and have the right people doing that customer service job it is. If more companies would remember the old adage: "The Customer is Always Right" we wouldn't have the attitude that, if he doesn't buy it someone else will.

I hope that the vendors or people selling products will read this thread and realize that folks talk about "bad service" more than "good" and there probably is more than one who have read this thread and will take their business elsewhere..........I know I will.

k9ulan

msj2222

Yep, Absolutely

OutKlast

I had a similar issue with a car parts business though not a forum vendor here. Ordered a few parts for my Camaro including a full brake upgrade Baer rotors, hawk pads and braided lines. I was having surgery a few weeks after I ordered which is why I needed the parts ASAP to get them on while I was healthy. Most of the parts didn't come in time but even after resting etc nearly a month later my brake parts still hadn't come but I was charged the day I ordered them. I emailed them and they just said sorry everything was back ordered and over the next 6-8 weeks from my purchase date a set of front pads, or lines would show up every couple of days until I finally had everything.

So perhaps its just Baer rotors that are frequently on back order. In any case I would hope the vendor would at least email or call you to let you know about this and also not charge the card until they arrive or at least only take a smaller deposit fee.

mph1972

COMPLETELY!

I have attempted to order from the "said" vendor a few times with "poopy" results and poor excuses. I really try and give the benefit of the doubt on most cases, but I have seen more threads on this vendor and Ecklers and I really think it is horrible to continue to see this.

I know they always run deals on products in the PARTS Section, but seriously, are they taking the money and then letting you "THE CUSTOMER" put up with the delay, back orders and other excuses with no follow-ups to keep the "PAYING" customer up to date on their "PAID" orders. That is not CUSTOMER SERVICE, it is ! If you are doing a GP on a set of, let's say, "BORLA STINGERS" that will be dropped shipped, then you as the VENDOR should make sure that BORLA is ready to do just that, handle a large amount of orders to provide good service in a timely manner, and "I" as a customer should not have to make numerous calls about my order to the shipper, no I can handle making one call a week or two later asking about the status and it should be, "Sir, we phoned them and it is on the way." not, "Sir, I am not sure, I can give you the shippers' number and your order number to call and check on."

I don't think it was wrong to hangup, why would it be wrong? The comment about burning a bridge that you may have to cross again...Hmmm, are they the only vendor that sells products? Nope, I can go to someone else and that is the beautiful thing about this, business can be done elsewhere.

Sorry this happened, go some place else and don't bother with them any more.

Micah

CCA Corvette Parts

I run Decelarotors on my CE. They are a fairly good rotor for the money.

However, they are not even remotely similar to the Eradispeed. The Eradispeed are a far superior rotor.

I believe I paid $500 shipped...

Peace
Chip

Cod

Didn't order anything but above vendor did a "SALE" on exhaust on these forums, when asked if it was in stock "Yes!".. called the place the lady on the other end of the phone said "No, we don't have either in stock"....

Changed vendors....

Rans03

I bought from them, ONCE! Not again. The free market is a beautiful thing