ditty22

Hell yea thats a great idea! I think when i had my bad dealings with them i posted a thread and i got bashed for letting my fellow CF members here what i had to say

chris308

He has been on to post more for sale threads, but he hasn't posted in here to make things right?!?!

What a shame

Least I know where to stay away from.

DebRedZR1

Same here, cept he was FOOLISH enough to come to the threads-and show people just how Unprofessional he was. He must have spent hours just patrolling the threads for something to reply to in his fine RUDE fashion. Then when time and time again the error of his ways were pointed out the threads got locked. Imagine that Forum Supporting Vendor has come to mean nothing more than they send a check. Too bad for the many GOOD Vendors I have located here

WWK888

Having a vendor satisfaction section sounds like a great idea but I highly doubt the forum administrators will go for it. We have to remember we do not pay anything to frequent this site and in most cases obtain valuable information and make friends at the same time. It takes money to run a site like this.

I imagine its a hard call for the adminstrators to decide when to terminate a vendors participation on the site. If I am not mistaken they have terminated others in the past due to numerous substantiated complaints.

Maybe if the adminstrators asked the vendors if they would be willing to list themselves in a satisfaction section but not make it mandatory. Just that alone would tell you who is willing to step forward and who is not. However I can see the possibility of unsubstantiated complaints, third party allegations (heresay) and so on. Then the vendors would have to spend hours defending themselves online when they should be servicing their customers.

Anyway that is my thoughts on the subject, just thinking out loud so to speak.

gpracer1

Ooooooooh, I have an Idea. Somebody could list vendors in a poll.
Example:

Tbyrne good experience: XXXX votes
Tbyrne bad experience : XXXXXXXXXXXXX votes

Gpracer good experience: XXXXXXXXXXXXXXXXXXXXXXXXXX
Gpracer bad experience : XXXXX
^^^^ used as example as not
to flame somebody else in this thread.

Then just keep it as a sticky for people to add or view when making a decision.

tbyrne

Led-
As I tried to explain to you when we spoke on the phone, the substitution was not done by us. This was a decision that was made by Baer as a company. They were making two lines that were exactly the same and for the same applications. They figured this was redundant and decided to discontinue the Eradispeed line.

As I told you, we were not aware of the change until we recieved some Decela rotors in here in place of the Eradispeed rotors that we had ordered.

We have spoken several times in regards to the shipment dates. I only provided you with the information I recieved from Baer. That may sound like I'm passing the buck but without us being the manufacturer I have to rely on the information we receive from them. It is very hard for us when manufacturer's tell us parts will be in and then they don't show up as promised. I'm sure we're not the only vendor on here who has had that happen to them. Not that this makes it any better for the customer but we go through the same frustration as the customer does.

I did call you and left you a message last Thursday as promised. I'm not sure why you did not recieve it. I was very surprised when you called and where upset about not getting a call.

We have cancelled out your order per your request. You were never billed for these as they were not ready to ship.

Thank you,
Carol

WWK888

Thanks Carol for your response. I also appreciate the tone of your response which I suspect would have been much different if Tom had replied himself. It sounds like a lack of communication which is usually the problem either from Baer and/or Tbyrne. I had a seperate issue a few years ago that I won't go in to that caused me to take my business else where.

What is unsettling is how many other forum members have had problems in the past when dealing with Tbyrne. To be fair there have been a few favorable posts as well.

I look forward to seeing the OP's response to your post...

savewave

Closing as it appears all sides with first-hand knowledge have given their side of the story. It serves as a reminder to me, however, and I hope to some of the rest of you that such disputes often can be handled by contacting the vendor to talk through the issue, rather than posting a thread to vent.

If all reasonable efforts fail to resolve the issue offline, then Forum rules allow for the posting of a factual account of the unresolved dispute. The thread stays open until all with first-hand knowledge have had a chance to post their version of the facts, then the thread is locked and goes into the archives, where it is available for future reference.

savewave

I heard from Tom Byrne after I locked this thread, asking if he could add his response. That response follows:

Just a few quick comments to some of the posts in this thread. Carol explained what happened with these rotors on the phone and also in her reply earlier. I also posted some info about these last week -

http://forums.corvetteforum.com/show....php?t=1765397

http://forums.corvetteforum.com/show....php?t=1765399

We weren't aware of the product change until our shipment arrived (most products aren't dropshipped as someone mentioned). This change only applies to the one piece rotors. The rest of the Eradispeed line hasn't changed.

There are alot of replies in here from people that really shouldn't be posting in this thread. I'll just touch on a few -

The Fine Print in the Group Purchase section of our websites explains everything so there should be no surprise in the time frame or processing fee. The group purchase listings also state that customers should read that before they order.

We didn't make the headers that had a problem. I'm sure your issue is being taken care of.

This is a very good example of why only the person that started the thread and the vendor should post in threads like this. Seriously. You don't have the facts straight but your quick to criticize. There is no reason for this and then there are the "me too" people that chime in after. The manufacturer changed the name of the product. The one piece rotors are Decela rotors now. They are not Eradispeeds. That is not our fault but everyone is quick to say it is.

Also, many were quick to say that the customer was already changed. That is wrong too! He was never charged for this order because it wasn't ready to ship yet.

Probably because the vendor didn't know the thread existed... There are more than 3 threads on this forum and the pages move fast.

Hi Deb!!! Remember that Borla that UPS said would never be found? Yes, it was located like I said it would be. But, you kept saying that the info I posted as incorrect. I tried to explain what was going to happen over the phone but you went on the forum to say that I was lying. In the end, I wasn't!

As I mentioned above, alot of replies from people that shouldn't even be in here. Yeah, people have a right to their opinion but... it's just that... opinion. The facts get twisted, people start bringing up situations that don't matter, ect, ect... What happened here was the manufacturer stopped packaging their one piece rotors as Eradispeeds and they now sell them as Decela rotors. We found out when our shipment arrived (remember, they along with most products aren't dropshipped). We advised the customer when we found out. Because of this, pages of forum members want to throw rocks at us. Not right and not called for.

Thank you for your reply. See mine just above this. I probably do come across as "aggressive" in threads like this sometimes. But I think most people would when a bunch of others are tossing in opinions that don't matter, try to change what really happened, post things that might have happened years ago (true or untrue) or just try to stir everyone up to bash the vendor even more. This just doesn't happen to TBYRNE. I see it happen to other vendors too. There was a point where I wondered who would be the "Vendor of the week". It seemed like people were out to throw rocks at someone different each week. These threads really should have one most of the customer who is upset and one from the vendor and then be done with it. No reason for everything in the middle. We appreciate everyone's orders. Doesn't matter if it's $2.00 or $20,000. Yes, there are times when things just don't go right. We try but mistakes happen once in awhile or in this case, it wasn't even a mistake. It was just a manufacturer's product change.

Ok, thank you for reading. I just wanted to slide my comments in some things weren't left hanging.

Have a good weekend,
Tom Byrne